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0www.maybank.com
Humanising Financial Services
Investor Handout
Invest Asia Singapore 2019
The Fullerton Hotel, Singapore
9-10 May 2019
1
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
2
Leading Regional Financial Services Group
■ No. 1 bank in Malaysia: Conventional and Islamic
■ Top 4 bank in ASEAN by Total Assets, Loans and
Deposits
■ First Malaysian bank to break into the Top 500
Global Brands list by Brand Finance
■ ‘Bank of the Year in Malaysia’ in 2018 by The Banker
■ ‘Brand of the Year’ for 5 consecutive years by World
Branding Awards
■ ‘Best Digital Bank (Malaysia)’ in 2018 by Global
Finance
■ 1st company to breach RM100 billion market
capitalisation on Bursa Malaysia
■ Present in 18 countries
■ 2,601 retail branches globally
■ 1,101 retail and brokerage branches in 10 ASEAN
countries
■ In five International Financial Centres
■ 48%* owned by PNB and its funds and 12%* by EPF
■ Foreign shareholding 19.4%**
■ Strong credit rating, on par with Malaysia sovereign
Wide Branch Network
Leadership Position
Strong Shareholders and Credit Ratings
Note:
* As at 29th March 2019
** As at 26th April 2019
• Myanmar:
1 branch• Laos:
2 branches
• Thailand:
MKE:
43 branches
• Philippines:
74 branches
• MKE:
3 branches
• Cambodia:
21 branches
• Vietnam:
2 branches
• MKE:
6 branches
• An Binh Bank:
165 branches
• Malaysia:
355 branches
• Maybank IB:
7 branch
• Labuan:
1 branch• Singapore:
20 branches
• MKE:
2 branches
• Indonesia:
385 branches
• MKE:
12 branches
• Brunei:
2 branches
■ S&P : A- ■ Moody’s: A3 ■ Fitch : A-
3
Maybank’s Presence in All Ten ASEAN Countries
Universal Banking Retail & Commercial Banking Investment Banking Affiliate/Representative Office * Wholesale Banking license only
Source: Bloomberg (for market cap & total assets data)
BANK
MARKET
CAP
@
30 Apr 19
(USD Bil)
TOTAL
ASSETS
@
31 Dec 18
(USD Bil)
MALAYSIA
SIN
GAPO
RE
IND
ON
ESIA
TH
AIL
AN
D
PH
ILIP
PIN
ES
BRU
NEI
VIE
TN
AM
CAM
BO
DIA
LAO
S
MYA
NM
AR
1 DBS 53.1 404.1
2 BCA 49.9 57.2
3 OCBC 37.8 343.0
4 UOB 34.1 284.7
5 Bank Mandiri 25.4 83.3
6 Maybank 24.7 195.0
7 Public Bank 21.1 101.5
8 SCB 13.9 98.6
9 CIMB 12.4 129.2
10 Bangkok Bank 12.1 96.4
11 BDO 11.3 57.7
*
*
*
^
^ Retail presence only via digital channel
4
62
65
67
72
82
90
134
215
217
289
59
59
66
64
77
84
125
192
189
257
Kasikornbank
Bank Rakyat Indonesia
Siam Commercial Bank
Bangkok Bank
Public Bank
CIMB
Maybank
UOB
OCBC
DBS
Loans
Deposits
Top 4 Financial Services Provider in ASEAN by Total Assets, Loans & Deposits
90
96
98
99
102
129
195
285
343
404
Bank Rakyat Indonesia
Bangkok Bank
Kasikornbank
Siam Commercial Bank
Public Bank
CIMB
Maybank
UOB
OCBC
DBS
1,243
1,386
1,390
1,757
1,811
2,010
2,269
2,964
3,333
4,138
Siam Commercial Bank
Public Bank
CIMB
Bank Mandiri
BCA
Maybank
Bank Rakyat Indonesia
UOB
OCBC
DBS
No.4 No.4
No.5
Total Assets (USD bil): 31 Dec 2018 Loans and Deposits (USD bil): 31 Dec 2018
PATAMI (USD mil): 12 months ended 31 Dec 2018 Market Capitalisation (USD bil): 30 Apr 2019
Source: Bloomberg
Note: - Except for Market Capitalisation, Maybank’s figures are computed based on internal exchange rate assumptions.
- The deposit balances for Maybank and CIMB are inclusive of Investment Accounts.
13.9
14.3
21.1
24.7
25.4
34.1
37.8
38.0
49.9
53.1
Siam Commercial
Kasikornbank
Public Bank
Maybank
Bank Mandiri
UOB
OCBC
Bank Rakyat Indonesia
Bank Central Asia
DBS
No.7
5
Maybank Group’s Key Business Pillars
Group Community
Financial Services
Busi
ness
Pilla
rs
• Group CFS serves the Consumer,
Retail SME and Business Banking
(commercial and SMEs)
segments of the Group.
• Together with the Private
Wealth desks, Group CFS
operates in 9 countries.
• 3 Centres of Excellence (CoEs)
established to drive key regional
businesses across our ASEAN
markets – Group Wealth
Management, Regional Retail
SME and Regional Cards.
• Group Insurance and Takaful
complements Maybank’s growth
internationally while leveraging
on Etiqa’s expertise in takaful
and bancassurance.
• Features a strong agency force
comprising 8,100 agents, 46
branches and 17 offices, and
over 490 bancassurance network
(via Maybank branches and
third-party banks, cooperatives
and brokers) through our
presence in Malaysia, Singapore,
the Philippines and Indonesia.
• No. 1 digital insurance player in
Malaysia.
• Group Global Banking covers
Investment Banking (through
Maybank Kim Eng), Global
Markets, Corporate Banking,
Transaction Banking and Asset
Management.
• Our geographical presence
includes all 10 ASEAN countries,
China as well as key financial
centres of New York, London &
Hong Kong.
• Maybank Kim Eng (MKE) has
been in ASEAN for over 40 years
and is ASEAN’s largest brokerage
franchise which operates in 10
countries.
Desc
ripti
on
% o
f
FY18
PBT 47.5% 6.8%45.7%
Group Insurance and
TakafulGroup Global Banking
Islamic Finance leverage model utilised to distribute Islamic products across the group, while
international business operations are embedded within each business pillar.
6
• Group Wealth Management grew 11% YoY to RM24.6 billion in investment AUM as our customer base expanded 18% to over 780,000
• The local incorporation of Maybank Singapore Limited was completed with the transfer of its Singapore Community Financial Services business on 5 November 2018
Maybank2020: Key Strategic Objectives’ Achievements in FY2018
The Leading
ASEAN
Wholesale Bank
Linking Asia
• 1st in Malaysia’s Equity & Rights Offerings and Malaysian Ringgit Islamic Sukuk rankings• Completed the acquisition of Amanah Mutual Berhad and Singapore Unit Trusts Limited to
expand our investment management solutions
The Leading
ASEAN Insurer
• In Malaysia, continued to be the No.1 General Insurer/General Takaful provider andBancassurance player as well as top online insurer with over 60% market share
• In Singapore, recognised as the ‘Most Innovative Finance Firm’ and top digital insurer
The Global
Leader In Islamic
Finance
• Largest Islamic Bank by asset size in Malaysia for 10 consecutive years• Recognised as the World’s Best Islamic Financial Institution 2018 by Global Finance
Magazine
The Digital Bank
of Choice
• Received numerous recognitions due to our innovative digital offerings, including World’s Best Digital Bank (Malaysia) 2018 by Global Finance
• First bank in Malaysia to introduce a cashless payment solution, QRPay, with over 200,000 merchants on-boarded
The Top ASEAN
Community Bank
1
2
3
4
5
7
Becoming The Digital Bank of Choice (1/5)
*Credit, Asset & Risk Management Engine
Maybank’s Digital Focus Areas
“The Best Online
Customer
Experience”
“Advanced Asset &
Liability
Management”
“Future-Ready, Speed &
Anytime/Anywhere Availability”
EXPERIENCE
“i.e.: M2U”
TRUST
“CARisMa*”
SECURITY
“CORE”
DATA
8
Becoming The Digital Bank of Choice (2/5)
Principle Led Digital Transformation
Digital Transformation
Maximise Digital Engagements
Partner Industry Disruptors
Engage and Foster Fintechs
Deploy Digital Initiatives Across ASEAN
Retune Business Models
Lead Digital Innovations
Redefine Physical Presence
Upskill Workforce On Digital Needs
Automate High Volume Tasks
EXT
ER
NA
LIN
TER
NA
L
Principles
Digital Bank
Of Choice
PLACE CUSTOMER
PREFERENCES FIRST
9
Becoming The Digital Bank of Choice (3/5)
Key Focus Areas for 2018
• Improving in-house data management and utilisation
abilities
• The governance of data mining activities to ensure
that cyber defence capabilities remain robust
• Prioritise investments in infrastructure and
monitoring tools on the back of heightened
concerns over cyber crimes in the financial services
industry and given added focus on these areas by
regulators
• Continue to explore cashless payment modes that
are safe, secure and convenient for customers.
• The new Maybank2u website was
developed to provide customers
with a single view of their
financial holdings with the bank.
• Standardising the user
experience and interface of the
Maybank Mobile App across the
region.
• Initiated creation of a universal
data lake for the Group to
effectively house and mine all
data in a secure manner.
• Established an offshore
development centre to access
digital talents with the necessary
mathematical and computing
skills for data analytics.
Improving customer
experience
Build the right data architecture
and infrastructure
Outlook & Priorities for 2019
Launched QRPayReimagined
Maybank2uGrab Partnership
Implemented
E-CLEVALaunched MAE
A cashless payment
solution using QR
codes, the first by a
bank in Malaysia
A complete change of
user interface based on
feedback from
customers, offering a
personalised and
simplified online
banking experience
Formed a strategic
partnership with Grab
to drive the
acceptance and usage
of cashless payment
A real-time video
assisted claims care
system for motor and
fire insurance, allowing
claims to be processed
via video calls within
15 minutes
A lifestyle-themed
e-wallet, available to
anyone above 12 year
of age without the
need to have a pre-
existing Maybank
account
Digital Achievements in 2018 -2019
10
Becoming The Digital Bank of Choice (4/5)
FutureReady Digital Upskilling Programme
We introduced the first phase of our FutureReady Digital Upskilling Programme in January 2018 to increase
employees’ digital literacy and support the Group’s aspiration to be The Digital Bank of Choice
The Programme’s comprehensive curricular is anchored on six key skill areas:
Strategy, Artificial Intelligence and Machine Learning
Maybank’s Group leadership bench (Board of Directors and EXCO members included) invested over 500 man-days in intensive
classroom learning sessions. Learned new skills such as coding and algorithms programming, and how these skills can be developed
in-house.
Objectives & Approaches of Upskilling
FutureReady MindsetFutureReady Knowledge & Skills
Digital Immersion Programme
FutureReady Labs:• Leadership Role Modelling
• Enabling Culture
• Practice & Habit
Upskilling on six digital skill areas via:• E-Learning
• Classroom programmes
• Action Learning Projects
Group Data Science Centre of Excellence Programme
To enable employees to develop their data analytics skills and data science expert areas so they may add value to their respective
departments and make data-driven decision by building:
a. Systemic and conceptual thinking
b. Innovative and practical problem-solving skills
c. Strong business acumen and the ability to use analytical tools and techniques that can create value for the business
We are the
first bank in
Malaysia to
embark on a
massive
Digital
Upskilling
Programme
• Digital Awareness • Data Driven
Decision-Making• Human Centred Design• Risk & Governance
in the Digital World• Agile• Future Communication
11
Becoming The Digital Bank of Choice (5/5)
• Determine the optimal balance sheet structure for the Group
• Centralise all sources of funds across the Group
• Determine the right pricing for the Group’s liabilities and assets to maximise risk-returns
• Determine the optimal portfolio for each component of the balance sheet
• Allocate capital accordingly based on the optimal portfolio
• Match liabilities to assets to close liquidity gaps
Key Features Outcomes
LAYER 1
Data Architecture
and Infrastructure
Universal
Data Lake
Group-wide centralised data repository
Group-wide standard data dictionary
Enhanced data timeliness – improve service level agreement
LAYER 2
Risk–Returns
Measurement
and Analytics
Credit Proposal
Simplification
New application for accommodation (AA) format for an effective credit decision
Re-engineered end-to-end credit process
Comprehensive portfolio allocation strategy
Well defined account strategy and pre allocate customer risk appetite
LAYER 3
Optimisation
Analytics
Balance Sheet
Management
Detailed profit and loss attribution
Improve ROE and sustainable dividend payment
Allow distribution of the bank’s assets effectively
A more comprehensive wealth management solution for customers
Group Chief Risk
Officer’s Letter
Develop a composite outlook (economic, financial, regulatory and technology
landscape)
Forward looking insights from functional risk teams
Enhancement through info/data gap identification
Facilitate development of Central Economic Scenario
CARisMa
12
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
13
Record Net Profit
of RM8.11 billion
Maybank Group FY2018 OverviewNew record net profit of RM8.11 billion on the back of strong net operating income of RM23.63 billion
• New net operating income high of RM 23.63 billion supported by net fund based
income growth of 3.1% YoY, as Group loans expanded 4.8%
• Overhead expenses lower by 1.0% YoY, resulting in PPOP growth of 4.2% YoY
• CIR of 47.4% within Group guidance of ~48%, with positive JAWS position of 2.7% YoY
• Reduction in net impairment losses of 20.5% YoY
• Group ROE of 11.4%, exceeds Group guidance of ~11%
1
• Robust liquidity risk indicators with Group LCR at 132.4%, Group LDR at 92.7%,
Group LTF at 86.2% and Group LTFE at 76.1%
• Total capital and fully loaded CET1 capital ratios at 18.51%* and 14.51%*
respectively as at 31 Dec 2018
• Attractive dividend yield of 6.0%, with total dividend per share of 57 sen
Healthy Liquidity
and Capital Positions
3
Note: *After proposed dividend and assumption of 85% reinvestment rate.
Asset Quality
Indicators
2• Lower QoQ Group GIL ratio of 2.41% due to slower new impaired loan formation
and an increase in write-offs
• Slower YoY impaired loan formation resulted in a lower annual net credit charge
off rate of 32 bps
• Loan loss coverage ratio including regulatory reserve of 93.6% as at end Dec 2018
14
P&L Summary: FY2018Record high PPOP at RM12.42 billion, up 4.2% YoY
Note:
* From consolidated Group numbers, Insurance and Takaful accounts for 6.6% of net fund based income and 7.0% of net fee-based income
¹ Pre-provisioning operating profit (PPOP) is equivalent to operating profit before impairment losses
² Net Profit is equivalent to profit attributable to equity holders of the Bank
More
details
onRM million FY2018 FY2017 YoY
4Q
FY2018
3Q
FY2018QoQ
4Q
FY2017YoY
s.34 Net fund based income * 17,135.9 16,627.7 3.1% 4,474.6 4,268.2 4.8% 4,161.3 7.5%
s.18/
19/34 Net fee based income * 6,493.8 6,610.5 (1.8)% 1,826.3 1,425.6 28.1% 1,885.6 (3.1)%
s.32/
33 Net operating income 23,629.6 23,238.1 1.7% 6,300.9 5,693.8 10.7% 6,046.9 4.2%
s.20/
35 Overhead expenses (11,213.7) (11,326.8) (1.0)% (3,068.4) (2,698.8) 13.7% (2,913.3) 5.3%
s.33 Pre-provisioning operating profit (PPOP)1 12,416.0 11,911.3 4.2% 3,232.5 2,995.0 7.9% 3,133.6 3.2%
Net impairment losses (1,612.9) (2,027.8) (20.5)% (162.3) (387.2) (58.1)% (239.7) (32.3)%
Operating profit 10,803.1 9,883.5 9.3% 3,070.1 2,607.8 17.7% 2,893.9 6.1%
s.32 Profit before taxation and zakat (PBT) 10,901.3 10,098.1 8.0% 3,095.6 2,639.5 17.3% 2,926.1 5.8%
Net Profit 2 8,113.3 7,520.5 7.9% 2,326.4 1,956.9 18.9% 2,132.1 9.1%
EPS - Basic (sen) 74.2 72.0 3.0% 21.1 17.9 17.5% 19.9 5.6%
15
96.4 103.3
32.5 34.7
Dec 17 Dec 18
+6.8%
22.1 22.6
18.5 19.7
Dec 17 Dec 18
Community Financial Services Global Banking
203.7 216.0
81.9 83.3
Dec 17 Dec 18
+1.7%
196.4 199.9
278.3 271.5
51.9 84.8
Dec 17 Dec 18
+63.6%
14.6 14.7
31.6 31.5
Dec 17 Dec 18
CASA FD Others
+6.0%
138.3
+6.7%
493.8 517.3
Dec 17 Dec 18
Net Fund Based Income: FY2018 (1/3)Loans growth across home markets and segments supported by selective deposit growth
285.5
40.6
129.2
RM
billion
SG
D b
illion
IDR
tri
llio
n
Gross Loans (YoY)
+4.8% +4.5% +7.0% +4.8% (Reported)
RM
billion
Group Malaysia Singapore Indonesia
42.4
299.2
+2.6%
+7.2%
Note:
• Industry loans growth for Malaysia is 5.6%, Singapore is 5.3% and Indonesia is 11.8%
• CASA ratio for Group and Malaysia includes investment accounts
• Refer to pages 37-39 for detailed information on loans and deposits growth by country and products.
+5.0% (Normalised)
48.4 44.3
73.1 72.7
Dec 17 Dec 18
(2.5)%
+0.3%127.8 133.1
138.1 125.8
51.9 84.8
Dec 17 Dec 18
+63.6%
RM
billion
RM
billion
SG
D b
illion
IDR
tri
llio
n
Group Deposits (YoY)
31.6% 31.7%40.2% 38.7%37.3% 35.9% 39.8% 37.9%CASA
Ratio:
+1.8%
(8.8)%
+4.2%(0.2)%
(0.6)%
(8.4)%
526.6 556.3317.8 343.8
46.2 46.2121.5 117.0
+8.2% 0.0% (3.7)% +5.6% (Reported) +5.9% (Normalised)
16
2.31 2.31
2.27
2.36
2.33
FY2014 FY2015 FY2016 FY2017 FY2018
Net Interest Margin (%)
5 Year Trend
Net Fund Based Income: FY2018 (2/3)Marginal NIM compression of 3 bps due to Group’s liquidity drive in 1H FY2018
2.30
2.39
2.27
2.30
2.38
4Q '17 1Q '18 2Q '18 3Q '18 4Q '18
QoQ Trend
17
327.2 329.5320.7
315.3
11.312.9
14.417.5
34.937.2
40.1 41.8
Dec 15 Dec 16 Dec 17 Dec 18
Operational RWA
Market RWA
Credit RWA
+21.8%
459.4
485.7493.8
517.3
Dec 15 Dec 16 Dec 17 Dec 18
Net Fund Based Income: FY2018 (3/3)Continued credit RWA optimisation on the back of selective loan growth
Group Gross Loans
RM
billion
Total Group RWA
+7.7%
RM
billion
+1.7%
+11.5%
(2.7)%
(1.2)%
379.6375.1
+5.7%
+6.6%
+14.4%
373.3
+0.7%
+1.7%
(1.7)%
+4.8%
+4.3%
374.6
(0.1)%
18
6,610 6,027
420
5,251
(5,087)
6,494
4,919
549
5,934
(4,908)
Total Other Operating Income Fee Income fromIslamic Operations
Net Earned InsurancePremiums
Net Insurance Benefits& Claims Incurred, Net
Fee & CommissionExpenses, Change in
Expense Liabilities andLife & Takaful Fund Tax
FY2017
FY2018
RM
million
RM million FY2017 FY2018 YoY
Commission, service charges and fees 3,564 3,358 (5.8)%
Investment & Trading Income 1,057 (318) (>100)%
Unrealised gain/(losses) on financial assets and investments 143 (228) (>100)%
Derivatives and financial liabilities 294 930 >100%
- Unrealised gain/(losses) on derivatives (125) (149) 18.6%
- Realised gain/(losses) on derivatives 399 369 (7.4)%
- Unrealised gain/(losses) on financial liabilities 21 710 >100%
Foreign Exchange Profit 559 842 50.7%
Other Income 411 334 (18.6)%
Net Fee Based Income: YoYLower net fee based income as a result of weaker equity market
(18.4)% +30.8% +13.0% (1.8)% (3.5)%
19
1,579
1,302
130
1,511
(1,364)
1,663
1,008
165
1,490
(1,000)
1,426 1,448
120
1,430
(1,573)
1,826
1,161
134
1,502
(970)
Total Other Operating Income Fee Income fromIslamic Operations
Net Earned InsurancePremiums
Net Insurance Benefits &Claims Incurred, Net Fee &
Commission Expenses,Change in Expense
Liabilities and Life &Takaful Fund Tax
1Q FY2018
2Q FY2018
3Q FY2018
4Q FY2018
Net Fee Based Income: QoQHigher QoQ net fee based income due to lower contractual liabilities for insurance business
RM
million
RM million1Q
FY2018
2Q
FY2018
3Q
FY2018
4Q
FY2018QoQ
Commission, service charges and fees 836 857 883 782 (11.4)%
Investment & Trading Income 109 (24) (68) (335) >100%
Unrealised gain/(losses) on financial assets and investments (135) (385) 310 (18) (>100)%
Derivatives and financial liabilities 216 229 87 398 >100%
Foreign Exchange Profit 131 268 199 245 23.0%
Other Income 144 64 37 89 >100%
(27.1)%
+11.1%
+26.8%
(4.0)%
+5.0%
(22.6)%
+43.7%
(19.8)%
(1.4)%
(14.3)%
+28.1%
+5.4%
(26.7)%
+57.3%
(38.3)%
20
Overheads: FY2018Group CIR of 47.4% within Group’s guidance of ~48%, on disciplined cost management
Note:
¹ Total cost excludes amortisation of intangible assets for Maybank Indonesia and Maybank Kim Eng
RM million FY2018 FY2017 YoY4Q
FY2018
3Q
FY2018QoQ
4Q
FY2017YoY
Personnel Costs 6,449.5 6,128.0 5.2% 1,751.0 1,557.2 12.4% 1,556.5 12.5%
Establishment Costs 1,813.1 1,980.9 (8.5)% 491.8 447.9 9.8% 559.4 (12.1)%
Marketing Expenses 542.8 515.1 5.4% 143.2 134.3 6.6% 153.3 (6.6)%
Administration & General Expenses 2,408.2 2,702.8 (10.9)% 682.4 559.4 22.0% 644.0 6.0%
Total 11,213.7 11,326.8 (1.0)% 3,068.4 2,698.8 13.7% 2,913.3 5.3%
Group Cost to Income ¹ (%) 47.4% 48.6% (1.2)% 48.7% 47.3% 1.4% 48.1% 0.6%
Group JAWS Position 2.7% (3.0)% (1.1)%
21
199.8509.3 582.1 418.5
81.3
1,959.1
1,591.3
4QFY2017
1QFY2018
2QFY2018
3QFY2018
4QFY2018
FY2017 FY2018
Allowances for losses on loans
71.5%87.9% 80.7% 79.6% 83.6%
95.3%99.6%
93.6% 92.6% 93.6%
Loan loss coverage incl. Regulatory Reserve
Loan loss coverage
Allowances for losses on loans
Asset QualityModerating Group GIL ratio of 2.41% QoQ due to better asset quality trends across home markets
Note:
¹ Loan loss coverage for 1Q FY2018 onwards include ECL for loans at FVOCI as per Note A11(xii) of the Group’s Financial Statements
RM
million
GIL Ratio ComponentsDec
2018
Sep
2018
Jun
2018
Mar
2018
Dec
2017
Non Performing Loans
(NPL)1.74% 1.90% 1.81% 1.87% 1.80%
Restructured &
Rescheduled (R&R)0.12% 0.16% 0.22% 0.26% 0.27%
Performing Loans
Impaired Due to
Judgmental/ Obligatory
Triggers (IPL)
0.55% 0.59% 0.61% 0.24% 0.27%
GIL Ratio 2.41% 2.65% 2.64% 2.37% 2.34%
Group Gross Impaired Loans (GIL) Ratio Composition
1.91%2.22% 2.13% 2.11% 1.88%
2.36% 2.34% 3.68% 3.70% 3.43%
3.56%4.21% 4.05% 4.13%
3.72%
Dec 2017 Mar 2018 Jun 2018 Sep 2018 Dec 2018
Malaysia Singapore Indonesia
GIL Ratio by Home Markets
22
Asset Quality by Line of BusinessImproved quarterly trends across business segments, while consumer lines relatively stable
Mortgage Auto Finance Credit Cards
Retail SME Business Banking Corporate Banking
Consumer
Business
Note:
• In Malaysia, industry GIL ratio for mortgage (purchase of residential property) is 1.1%, 0.9% for auto finance, and 0.9% for credit cards.
• In Singapore, industry GIL figure is only available for mortgage, which was 0.4% as at December 2018.
• In Indonesia, Business Banking includes Commercial, SME and Micro loans. Maybank Indonesia’s GIL ratios are mapped in accordance to its local regulatory reporting requirements and
does not include R&R.
0.61%0.83% 0.85% 0.90% 0.92%
0.56% 0.51% 0.46% 0.44% 0.44%
2.14% 2.30%2.59% 2.61% 2.63%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
0.50%0.69% 0.67% 0.71%
0.65%
0.26% 0.24% 0.22%0.34% 0.34%
0.98%1.08%
1.42% 1.36% 1.34%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
0.77% 0.83% 0.88% 0.85%0.62%
1.75%
1.79%
1.83% 1.84% 1.86%
1.73%
1.84%
1.78% 1.53%1.41%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
1.58%2.34% 2.26% 2.33% 2.01%
4.14% 4.23%
7.66% 7.75% 7.10%7.84%
8.45%
7.05% 6.90% 6.59%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
2.01%
2.39%
2.51%
2.64%
2.09%
2.27%
2.18% 2.19% 2.15%1.95%
2.27%
2.53% 2.86%
2.56%2.41%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
12.05% 12.30%11.40% 10.83%
9.77%
2.68%
2.57% 2.61%
2.70% 2.64%
2.23%
2.60% 2.73%
2.58% 2.08%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
Malaysia Singapore Indonesia
23
High Rise Residential,
30.6%
Landed Residential,
16.4%Malls, 10.1%
Offices, 5.9%
Hotels, 5.9%
Others, 31.1%
58% 28% 1% 13%
Normal Watchlist Special Mention Account GIL
Exposure to Oil & Gas and Real Estate Sectors: 31 December 2018
Group Exposure to Direct & Indirect Oil & Gas Borrowers Real Estate Exposure to Non-Retail Malaysian Borrowers
Borrowers’ Status:
Segmental Exposure:
Note:
Midstream refers to the transportation (i.e. pipeline, barge, oil tanker or truck),
storage and wholesale marketing services of crude or refined petroleum products.
Of GIL breakdown:
• 87% is from midstream
Maybank Group Malaysia Singapore Indonesia Others
3.57% 2.04% 1.21% 0.11% 0.21%
Note:
Funded-only exposure is 2.85% for GroupRM 31.83 bil
(or 10.64% of Malaysia
Gross Loans)
83% 12% 1% 4%
Normal Watchlist Special Mention Account GIL
Borrowers’ Status:
Note:
Funded-only exposure is 9.89%
Of GIL breakdown:
• 58% is from combined exposure
to malls and hotels
• 7% is from high rise residential
Of Watchlist breakdown:
• 37% is from high rise residential
• 27% is from combined exposure
to malls, hotels and offices
34% 45% 21%
Upstream Midstream Downstream
24
133.1%153.3% 144.9% 130.5% 132.4%
LCR
93.4% 92.5% 92.8%94.4%
92.7%
85.8% 85.7% 86.3%87.5%
86.2%
75.4% 75.3% 76.0%77.3%
76.1%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
LDR LTF LTFE
Borrowings, 4%
Capital Instruments, 2%
Customer Funding, 77%
FI Deposits, 6%
Equity, 11%
USD, 33%
RM, 27%
IDR, 10%
JPY, 10%
HKD, 8%
SGD, 3%
Others, 9%
Liquidity Management: 31 December 2018 Maintained strong Group liquidity risk indicators
RM721.3
billionRM45.8
billion
Funding Breakdown
Note:
• Customer Funding comprises Deposits from Customers & Investment Accounts of Customers.
By maturity:
≤ 1 Year 27%
> 1 Year 73%
Borrowings and
Capital Instruments
by Currency
Note: 1) BNM’s minimum LCR requirement for 2018 is 90%
2) LTF is gross loans divided by (deposits + borrowings +
subdebt) while LTFE’s denominator is (deposits +
borrowings + subdebt + equity + capital securities)
3) LDR, LTF & LTFE excludes loans to banks and FIs
Liquidity Risk Indicators
25
ROE and Capital Positions: 31 December 2018Total capital ratio of 18.51% and CET1 capital ratio of 14.51% (assuming 85% dividend reinvestment rate)
2018Jan 2019
Onwards
Minimum Common Equity
Tier 1 Capital4.5% 4.5%
Minimum Tier 1 Capital 6.0% 6.0%
Minimum Total Capital 8.0% 8.0%
Capital Conservation Buffer
(Phase in)1.875% 2.500%
Other Capital Buffers
D-SIB Buffer
Countercyclical Capital
buffer
Regulatory Requirements
0% - 2.5%
To be determined
15.88%
17.49%
18.94% 18.80% 18.51%
FY 2014 FY 2015 FY 2016 FY 2017 FY 2018
Total Capital Ratio
11.39% 12.53% 13.63% 14.19% 14.51%
FY 2014 FY 2015 FY 2016 FY 2017 FY 2018
Common Equity Tier 1 (CET1) Ratio
13.8%12.2%
10.6% 10.9% 11.4%
FY 2014 FY 2015 FY 2016 FY 2017 FY 2018
Return on Equity
Note: CET1 Ratios are based on 85% assumption rate for DRP
26
11
28 3222.5 24
2420 23 25
44
32
36
33
3133 30
3232 32
FY10 FY11 FP11 FY12 FY13 FY14 FY15 FY16 FY17 FY18
Final
Interim
76.5% 74.9%79.9%
74.7%71.9%
78.5% 76.3% 78.1% 78.5% 77.3%
27%13% 11% 12% 20% 25% 19%
27%
67% 53%
Dividend (sen), Payout Ratio (%) and Cash Component (%)
85.9%*
85.7%*
88.2%*85.9%*
88.5%*91.1%*
86.1%*
88.6%*
#
82.6%*
55.060.0
36.0
65.0
53.557.0
84.0%*
Dividend
Payout Ratio
83.7%*
54.0
87.5%*
89.1%*
52.0
83.5%*
55.0
Cash
Component of
Total Dividend
FY08 FY09 FY10 FY11 FP11 FY12 FY13 FY14 FY15 FY16 FY17 FY18
Effective Cash
Dividend Paid Out
from Net Profit
Dividend: FY2018Single-tier final dividend of 32 sen consisting of 15 sen cash portion and 17 sen electable portion
60.4% 61.4% 26.2% 17.2% 17.0% 19.0% 22.0% 29.0% 23.2% 28.6% 57.2% 46.3%
85.7%*
Note:
* Actual Reinvestment Rate for Dividend Reinvestment Plan. The reinvestment rate for Final Dividend FY2018 is pending the execution of the 18th DRP.
• Effective payout for final dividend FY2018 is assuming a reinvestment rate of 85%
+ The Final Dividend for FY2017 was paid fully in cash.
# The Net Dividend is 28.5 sen of which 15 sen is single-tier dividend. Maybank adopted the single-tier dividend regime with effect from FY2012
84.0%*
57.0
+
27
Superior Dividend YieldMaybank continues to provide one of the best dividend yields among regional banks
Source: Bloomberg
6.26.4 6.3
5.6
6.0
2014 2015 2016 2017 2018
Maybank CIMB Public Bank DBS OCBC UOB BCA Mandiri Bank Rakyat Bangkok Bank Kasikornbank Siam Comm
Annual Dividend Yield (%) 2014-2018
28
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
29
Key Indicators Industry Outlook
Indonesia
• GDP: 1.8% (2019F) vs 3.2% (2018)
• System loan: 3.7% (2019F) vs 5.3% (2018)
• 3M SIBOR: 2.20% (2019F) vs 1.89% (2018)
• USD/SGD average: 1.35 (2019F) vs 1.36 (2018)
• Inflation: 1.2% (2019F) vs 0.4% (2018)
• GDP: 5.1% (2019F) vs 5.2% (2018)
• System loan: 10.5% (2019F) vs 11.8% (2018)
• Reference Rate: 6.00% (2019F) vs 6.00% (2018)
• USD/IDR average: 14,301 (2019F) vs 14,267 (2018)
• Inflation average: 3.4% (2019F) vs 3.2% (2018)
Singapore
Market OutlookFY2019 Industry outlook for our home markets
• GDP: 4.7% (2019F) vs 4.7% (2018)
• System loan: 5.1% (2019F) vs 5.6% (2018)
• OPR: 3.00% (2019F) vs 3.25% (2018)
• USD/MYR average: 4.06 (2019F) vs 4.04 (2018)
• Inflation: 1.5% (2019F) vs 1.0% (2018)Malaysia
• Economic growth to be supported by
consumption boosted by a minimum wage
increase and stable inflation rate
• Potentially lower domestic and foreign direct
investments due to parliamentary and
presidential election in 1H 2019
• Economic growth could be affected by
reduced pace of expansion in China and EU,
and effects from the US-China trade war
• Potentially slower loans growth arising from
cautious business sentiment
• Stable economic growth driven by growth in
mining and agriculture sectors, private
investments and positive net external demand
• Potential deposit competition could place
pressure on net interest margins (NIMs)
30
Driving positive JAWs across business segments
Managed Group cost growth with CIR ~47%
Continued emphasis on employee up-skilling for digital economy
Maybank Performance OutlookGroup guidance for FY2019
Expand revenue streams through cross business collaborations
Measured balance sheet expansion in line with economic growth of home markets and Group’s conservative
risk posture
Group ROE guidance of ~11.0%
Income Growth
Disciplined asset quality management and maintain ongoing recovery efforts
Maintain stable liquidity risk indicators ahead of NSFR adoption in 2020
Maintain robust capital positions, while rewarding shareholders with strong effective cash dividend payout
Conservative investment spend focused on improving customer experience with rollout of product/services
Enhancing data driven analytics
Digitalisation
Liquidity and Capital Management
Asset Quality Management
Better Productivity
1
2
3
4
5
31
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
32
70.1%
12.2%
6.9%
10.8%
Malaysia Singapore Indonesia Others
Overseas:
29.9%
62.5%18.0%
12.1%
7.4%
58.3%25.6%
7.6%8.5%
71.3%
9.4%
8.6%
10.7%
59.5%18.2%
14.4%
7.9%
58.5%25.7%
7.8%8.0%
International & Malaysia Portfolio Mix FY2018
Overseas:
41.5%
FY2017
Net Operating Income Profit Before Tax
FY2018
Overseas:
40.5%
Overseas:
28.7%
Gross loans*
(Jan 17 – Dec 17)
Overseas:
41.7%
Overseas:
37.5%
(Jan 18 – Dec 18)
RM10.10
billion
RM493.8
billion
RM23.24
billion
RM10.90
billionRM517.3
billionRM23.63
billion
Note:
* Including Islamic loans sold to Cagamas and excludes unwinding of interest
33
11,911
6,275 5,653
193 80 1,071
12,416
6,326 5,967
207 (45)
786
Total Group CommunityFinancial Services
Group CorporateBanking & Global
Markets
Group InvestmentBanking
Group AssetManagement
Group Insurance &Takaful
FY2017
FY2018
23,238
13,497
7,658
1,337 247 1,861
23,630
13,542
8,016
1,224 96
1,578
Total Group CommunityFinancial Services
Group CorporateBanking & Global
Markets
Group InvestmentBanking
Group AssetManagement
Group Insurance &Takaful
FY2017
FY2018
Segmental Performance of Businesses: FY2018 (1/2)
Net Operating Income
+1.7%
RM
million
PPOP
+0.3% (8.5)% +4.7% (15.2)%
+4.2%
(61.3)%
Group Global Banking +3.4%
Group Global Banking +1.0%
FY2017: 9,242 FY2018: 9,336
FY2017: 5,927 FY2018: 6,130
Note:
Net income & PPOP for group includes expenditures of “Head Office & Others” of RM1.36 billion for FY2017 and RM826.2 million for FY2018.
RM
million
+5.6% +0.8% +7.2% (>100)% (26.6)%
34
6,610
3,205 2,600
1,035 248
767
6,494
3,222 2,734
912
84 415
Total Group CommunityFinancial Services
Group CorporateBanking & Global
Markets
Group InvestmentBanking
Group AssetManagement
Group Insurance &Takaful
FY2017
FY2018
16,628
10,292
5,058
302 (1)1,094
17,136
10,320
5,282
312 12 1,163
Total Group CommunityFinancial Services
Group CorporateBanking & Global
Markets
Group InvestmentBanking
Group AssetManagement
Group Insurance &Takaful
FY2017
FY2018
Net Fund Based Income
Group Global Banking +4.6%
Net Fee Based Income
+3.3% (>100)% +0.3% +4.4% +6.3%
FY2017: 5,359 FY2018: 5,606
Group Global Banking (4.0)%
FY2017: 3,883 FY2018: 3,729
Segmental Performance of Businesses: FY2018 (2/2)
Note:
Net fund based income includes “Head Office & Others” expenditures of RM116.9 million for FY2017 and income of RM46.2 million for FY2018.
Net fee based income includes expenditures of “Head Office & Others” of RM1.24 billion for FY2017 and RM872.4 million for FY2018.
+5.2% +0.5%
RM
million
RM
million
(1.8)%
+3.1%
(11.9)% (66.3)% (45.9)%
35
P&L Summary: QoQ
Note:
¹ Pre-provisioning operating profit (PPOP) is equivalent to operating profit before impairment losses
² Net Profit is equivalent to profit attributable to equity holders of the Bank
RM million1Q
FY2018
2Q
FY2018
3Q
FY2018
4Q
FY2018QoQ
4Q
FY2017YoY
Net fund based income 4,237.9 4,155.2 4,268.2 4,474.6 4.8% 4,161.3 7.5%
Net fee based income 1,578.6 1,663.2 1,425.6 1,826.3 28.1% 1,885.6 (3.1)%
Net operating income 5,816.5 5,818.4 5,693.8 6,300.9 10.7% 6,046.9 4.2%
Overhead expenses (2,767.5) (2,678.8) (2,698.8) (3,068.4) 13.7% (2,913.3) 5.3%
Personnel Costs 1,590.6 1,550.7 1,557.2 1,751.0 12.4% 1,556.5 12.5%
Establishment Costs 457.2 416.1 447.9 491.8 9.8% 559.4 (12.1)%
Marketing Expenses 142.8 122.5 134.3 143.2 6.6% 153.3 (6.6)%
Administration & General Expenses 576.8 589.6 559.4 682.4 22.0% 644.0 6.0%
Pre-provisioning operating profit (PPOP)1 3,048.9 3,139.6 2,995.0 3,232.5 7.9% 3,133.6 3.2%
Net impairment losses (500.8) (562.5) (387.2) (162.3) (58.1)% (239.7) (32.3)%
Operating profit 2,548.1 2,577.1 2,607.8 3,070.1 17.7% 2,893.9 6.1%
Profit before taxation and zakat (PBT) 2,556.7 2,609.6 2,639.5 3,095.6 17.3% 2,926.1 5.8%
Net Profit 2 1,871.0 1,959.0 1,956.9 2,326.4 18.9% 2,132.1 9.1%
EPS - Basic (sen) 17.3 17.9 17.9 21.1 17.5% 19.9 5.6%
36
Income Statement for Insurance and Takaful Business
RM million FY2018 FY2017 YoY1Q
FY2018
2Q
FY2018
3Q
FY2018
4Q
FY2018QoQ
Net interest income 1,163.0 1,086.9 7.0% 278.2 280.8 294.8 309.2 4.9%
Net earned premiums 5,933.6 5,250.9 13.0% 1,511.4 1,490.0 1,430.0 1,502.2 5.0%
Other operating income (367.0) 806.6 (>100)% (62.1) (387.5) 333.1 (250.5) (>100)%
Total operating income 6,729.6 7,144.4 (5.8)% 1,727.5 1,383.4 2,057.9 1,560.8 (24.2)%
Net insurance benefits & claims incurred, net
fee & commission expenses, change in
expense liabilities and life & takaful fund tax
(5,165.7) (5,274.9) (2.1)% (1,428.3) (1,058.2) (1,648.5) (1,030.8) (37.5)%
Net operating income 1,563.9 1,869.5 (16.3)% 299.2 325.2 409.4 530.0 29.5%
Overhead expenses (775.7) (807.9) (4.0)% (195.3) (200.4) (210.3) (169.7) (19.3)%
PPOP 788.3 1,061.6 (25.7)% 104.0 124.8 199.2 360.3 80.9%
Net impairment losses 9.8 (62.4) (>100)% 4.6 3.4 0.6 1.1 71.9%
Operating profit 798.1 999.2 (20.1)% 108.6 128.2 199.8 361.4 80.9%
RM million FY2018 FY2017 YoY1Q
FY2018
2Q
FY2018
3Q
FY2018
4Q
FY2018QoQ
Net insurance benefits & claims incurred, net
fee & commission expenses, change in
expense liabilities and life & takaful fund tax
(5,165.7) (5,274.9) (2.1)% (1,428.3) (1,058.2) (1,648.5) (1,030.8) (37.5)%
Less: intercompany elimination 258.1 187.5 37.6% 63.8 58.4 75.4 60.5 (19.9)%
Total net insurance benefits & claims
incurred, net fee & commission expenses,
change in expense liabilities and life &
takaful fund tax
(4,907.5) (5,087.3) (3.5)% (1,364.4) (999.7) (1,573.0) (970.3) (38.3)%
Reconciliation of net insurance benefits & claims incurred, net fee & commission expenses, change in expense liabilities
and life & takaful fund tax
37
Group Gross Loans Growth: 31 December 2018
Note:
¹ Rebased loan growth figures are based on adjusted 31 December 2017 position in line with migration of client accounts, effective 1 January 2018
% of
Portfolio
31 Mar
2018
30 Jun
2018
30 Sep
2018
31 Dec
2018QoQ
31 Dec
2017YoY
Group Gross Loans 493.4 502.4 507.7 517.3 1.9% 493.8 4.8%
Malaysia (RM billion) 58% 288.9 290.5 292.5 299.2 2.3% 285.5 4.8%
Community Financial Services (reported) 72% 205.7 209.0 212.4 216.0 1.7% 203.7 6.0%
Community Financial Services (rebased)¹ 72% 205.7 209.0 212.4 216.0 1.7% 203.2 6.3%
Global Banking (reported) 28% 83.2 81.6 80.1 83.3 4.0% 81.9 1.7%
Global Banking (rebased)¹ 28% 83.2 81.6 80.1 83.3 4.0% 82.4 1.2%
International (RM billion) 41% 197.2 204.3 208.0 211.8 1.8% 200.9 5.4%
Singapore (SGD billion) 61% 41.2 41.9 41.9 42.4 1.2% 40.6 4.5%
Community Financial Services 53% 22.8 22.6 22.5 22.6 0.4% 22.1 2.6%
Global Banking 47% 18.5 19.3 19.3 19.7 2.0% 18.5 6.7%
Indonesia (IDR trillion) 18% 126.2 131.2 136.1 138.3 1.6% 129.2 7.0%
Community Financial Services 75% 96.0 98.3 101.4 103.3 1.9% 96.4 7.2%
Global Banking 25% 30.0 32.6 34.4 34.7 1.0% 32.5 6.8%
Other markets (RM billion) 21% 40.3 43.1 43.5 43.8 0.6% 39.5 10.9%
Investment banking (RM billion) 1% 7.3 7.6 7.2 6.3 (12.9)% 7.4 (15.0)%
38
Malaysia Loans Growth: 31 December 2018
RM billion% of
Portfolio
31 Mar
2018
30 Jun
2018
30 Sep
2018
31 Dec
2018QoQ
31 Dec
2017YoY
Community Financial Services (reported) 72% 205.7 209.0 212.4 216.0 1.7% 203.7 6.0%
Community Financial Services (rebased)¹ 72% 205.7 209.0 212.4 216.0 1.7% 203.2 6.3%
Consumer 58% 165.8 168.2 171.3 174.4 1.8% 163.3 6.8%
Total Mortgage 29% 82.4 83.9 85.5 87.5 2.3% 80.82 8.2%
Auto Finance 16% 46.2 46.8 47.6 47.9 0.5% 45.7 4.7%
Credit Cards 3% 7.1 7.2 7.3 7.6 3.2% 7.2 4.5%
Unit Trust 10% 27.6 27.7 28.3 29.0 2.4% 27.0 7.3%
Other Retail Loans 1% 2.6 2.6 2.6 2.5 (1.0)% 2.52 0.6%
Business Banking + SME (reported) 14% 39.9 40.9 41.1 41.5 1.1% 40.3 3.0%
Business Banking + SME (rebased)¹ 14% 39.9 40.9 41.1 41.5 1.1% 39.9 4.1%
SME (reported) 6% 15.4 15.9 16.5 17.1 3.9% 14.9 14.9%
SME (rebased)¹ 6% 15.4 15.9 16.5 17.1 3.9% 14.8 15.9%
Business Banking (reported) 8% 24.5 25.0 24.6 24.4 (0.8)% 25.4 (3.9)%
Business Banking (rebased)¹ 8% 24.5 25.0 24.6 24.4 (0.8)% 25.1 (2.8)%
Global Banking (Corporate) (reported) 28% 83.2 81.6 80.1 83.3 4.0% 81.9 1.7%
Global Banking (Corporate) (rebased)¹ 28% 83.2 81.6 80.1 83.3 4.0% 82.4 1.2%
Total Malaysia 288.9 290.5 292.5 299.2 2.3% 285.5 4.8%
Note: ¹ Rebased loan growth figures are based on adjusted 31 December 2017 position in line with migration of client accounts, effective 1 January 20182 Restated figures for 31 December 2017 due to changes in capturing of product type
39
Group Deposits Growth: 31 December 2018
% of
Portfolio
31 Mar
2018
30 Jun
2018
30 Sep
2018
31 Dec
2018QoQ
31 Dec
2017YoY
Group Gross Deposits 532.1 539.8 536.6 556.3 3.7% 526.6 5.6%
Malaysia (RM billion) 62% 336.4 335.8 331.3 343.8 3.8% 317.8 8.2%
Savings Deposits 12% 42.5 42.8 42.1 42.8 1.6% 40.7 5.2%
Current Accounts 26% 82.9 82.5 83.3 90.3 8.4% 87.1 3.7%
Fixed Deposits 37% 141.6 145.1 134.9 125.8 (6.7)% 138.1 (8.8%)
Others 25% 69.4 65.4 71.0 84.8 19.5% 51.9 63.6%
International 38% 197.5 205.8 207.1 214.1 3.4% 210.3 1.8%
Singapore (SGD billion) 65% 43.8 47.0 44.9 46.2 2.7% 46.2 0.0
Savings Deposits 15% 6.1 6.2 6.4 7.0 10.4% 7.0 0.7%
Current Accounts 16% 7.4 7.8 7.1 7.6 6.7% 7.6 (0.1)%
Fixed Deposits 68% 30.3 33.0 31.4 31.5 0.3% 31.6 (0.2)%
Indonesia (IDR trillion) 16% 121.0 113.9 110.8 117.0 5.6% 121.5 (3.7)%
Savings Deposits 17% 24.0 23.7 22.5 19.9 (11.7)% 24.8 (19.8)%
Current Accounts 21% 23.9 23.9 23.3 24.4 5.1% 23.6 3.6%
Fixed Deposits 62% 73.2 66.3 65.0 72.7 11.8% 73.1 (0.6)%
40
93.4% 92.5% 92.8% 94.4% 92.7%
37.3%35.3% 35.1% 35.1% 35.9%
35.4%33.5% 33.2% 33.2% 33.6%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
LDR CASA CASA (without IA)
91.2% 87.0% 87.8% 89.5% 87.9%
40.2% 37.3% 37.3% 37.9% 38.7%
37.1% 34.5% 34.3% 34.9% 34.9%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
LDR and CASA Ratio
Singapore Indonesia
Group Malaysia
103.0% 101.1%111.8%
119.2% 113.8%
39.8% 39.6% 41.8% 41.3% 37.9%
88.1% 85.6%94.0%
100.6% 96.5%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
LDR (Bank Level)
87.8%94.1%
89.2% 93.2% 91.8%
31.6% 30.9% 29.8% 30.1% 31.7%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
Note:
• Group and Indonesia LDR excludes loans to banks and FIs
• Group and Malaysia LDRs include investment accounts totaling RM23.57 billion for 31 Dec 2018, RM18.77 billion for 30 Sep 2018, RM19.18 billion for 30 June 2018, RM21.84 billion for
31 Mar 2018 and RM24.56 billion for 31 Dec 2017.
41
15.46%
15.70%
Dec 18
CET1 Capital &
Tier 1 Capital
Ratios
Total Capital
Ratio
15.85% 13.76% 12.89%
17.95%14.87% 14.01%
19.31%18.27% 17.40%
Dec 17 Dec 18 Dec 18
Total Capital Ratio Tier 1 Capital Ratio CET 1 Capital Ratio
14.77% 15.03% 14.51%
16.46% 15.98% 15.47%
19.38% 19.02% 18.51%
Dec 17 Dec 18 Dec 18
Total Capital Ratio Tier 1 Capital Ratio CET 1 Capital Ratio
Group
Bank
Strong Capital Position: 31 December 2018
2018Jan 2019
Onwards
Minimum Common Equity Tier 1
Capital4.5% 4.5%
Minimum Tier 1 Capital 6.0% 6.0%
Minimum Total Capital 8.0% 8.0%
Capital Conservation Buffer (Phase in) 1.875% 2.500%
Other Capital Buffers
D-SIB Buffer
Countercyclical Capital buffer
Regulatory Requirements
To be determined
After proposed
dividend,
assuming 85%
reinvestment rate
Before proposed
dividend
0% - 2.5%
• The Incorporation of MSL was
completed on 5 November 2018
• The transfer of our Singapore
Community Financial Services
business to MSL would impact
Maybank Bank-level CET 1
capital ratio by ~50 bps.
Maybank Singapore Limited (MSL)
42
Financial Statements Impact Arising from MFRS 16 Adoption
Income Statement Change
Lease rental expenses replaced by:
interest from amortisation of the lease liability
depreciation of the ROU asset
Impact to Lessee: A lease now has a front-loaded
expense profile that gradually tapers off towards the
end of the lease term compared with the previous
accounting treatment of a straight-line expense profile
over the lease term.
Balance Sheet Change
Recognition of:
Right-of-use (ROU) assets
Lease liabilities at the present value of future
lease payments
However, short-term and low value leases are
exempted from the treatment above
Impact to Lessee: Balance sheet will show an increase in both assets and liabilities.
MFRS 16 Adoption (effective 1 January 2019)
Initial Finding: Impact to Maybank Group’s capital ratios is expected to be minimal <10 bps for Day 1 adjustment on 1
January 2019. The final impact is still being assessed and is subject to further refinement.
MFRS 16 replaces existing accounting standard MFRS 117
MFRS 16 eliminates the distinction between operating and finance leases for all lessees
Under MFRS 16, a lessor’s accounting is substantially unchanged; the main impact is on a lessee
On its balance sheet, a lessee will now present a liability representing its obligation to make
rental payment to the asset owner while recognising a corresponding asset representing its right
to control the use of another’s asset to generate income
43
Key Operating Ratios
Note:1 LDR excludes loans to banks and FIs.2 Total cost excludes amortisation of intangibles for Maybank Indonesia and Maybank Kim Eng.3 The capital ratios are adjusted based on the assumption of 85% reinvestment rate under the DRP for the period. CET1 ratio for 1Q FY2018 onwards is computed based on fully loaded
basis with effect from 1 Jan 2018. Capital ratios for 1Q FY2018 are after final cash dividend.
% FY2018 FY2017 YoY1Q
FY2018
2Q
FY2018
3Q
FY2018
4Q
FY2018QoQ
4Q
FY2017YoY
Return on Equity 11.4 10.9 0.5% 10.5 11.1 11.0 13.0 2.0% 12.4 0.6%
Net Interest Margin 2.33 2.36 (3) bps 2.39 2.27 2.30 2.38 8 bps 2.30 8 bps
Fee to Income Ratio 27.5 28.4 (0.9)% 27.1 28.6 25.0 29.0 4.0% 31.2 (2.2)%
Loans-to-Deposit Ratio 1 92.7 93.8 (1.1)% 92.5 92.8 94.4 92.7 (1.7)% 93.4 (0.7)%
Cost to Income Ratio 2 47.4 48.6 (1.2)% 47.5 46.0 47.3 48.7 1.4% 48.1 0.6%
Asset Quality
Gross Impaired Loans Ratio 2.41 2.34 7 bps 2.37 2.64 2.65 2.41 (24) bps 2.34 7 bps
Loans Loss Coverage 83.6 71.5 12.1% 87.9 80.7 79.6 83.6 4.0% 71.5 12.1%
Net Charge off rate (bps) (32) (40) 8 bps (41) (47) (34) (7) 27 bps (16) 9 bps
Capital Adequacy ³
CET1 Capital Ratio 14.51 14.19 32 bps 13.37 13.16 13.59 14.51 92 bps 14.19 32 bps
Total Capital Ratio 18.51 18.80 (29) bps 18.12 17.78 17.62 18.51 89 bps 18.80 (29) Bps
44
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
45
Loans
Total consumer (Household) 17.6% 17.6% 17.6% 17.7% 17.7% 2
Auto (Purchase of transport vehicles) 26.5% 26.7% 27.1% 27.3% 27.7% 2
Total mortgage * 13.3% 13.3% 13.3% 13.4% 13.5% 2
Credit cards ** 18.8% 19.0% 19.0% 19.1% 19.2% 1
Unit trust 51.1% 50.9% 50.4% 50.1% 49.6% 1
Deposits
Total deposits *** 18.4% 18.8% 18.6% 18.3% 18.4% 1
Total core retail deposits ^ 17.7% 17.8% 17.9% 17.8% 17.2% 2
Retail CASA ^ 24.5% 24.9% 25.0% 24.9% 25.0% 1
Retail savings ^ 28.2% 28.5% 28.6% 28.2% 28.5% 1
Demand deposits ^ 18.3% 18.9% 19.0% 19.1% 18.9% 1
Retail fixed deposits ^ 14.4% 14.2% 14.4% 14.4% 13.5% 2
Channels
Internet banking - Subscriber base 42.6% 41.8% 41.0% 40.2% 39.7% 1
Mobile banking - Subscriber base 31.7% 31.3% 31.4% 30.9% 30.7% 1
Internet banking - Transaction Volume 1 ^^ 54.7% 53.8% 53.8% 53.3% 52.8% 1
Mobile banking - Transaction Volume 1 61.5% 70.4% 65.9% 65.4% 66.7% 1
Branch network ^^^ 18.6% 18.6% 18.6% 19.0% 19.2% 1
Sep-18
vs
Dec-18
Market
positionDec-17 Mar-18 Jun-18 Sep-18 Dec-18Market share
Loans
Total consumer (Household) 17.6% 17.6% 17.6% 17.7% 17.7% 2
Auto (Purchase of transport vehicles) 26.5% 26.7% 27.1% 27.3% 27.7% 2
Total mortgage * 13.3% 13.3% 13.3% 13.4% 13.5% 2
Credit cards ** 18.8% 19.0% 19.0% 19.1% 19.2% 1
Unit trust 51.1% 50.9% 50.4% 50.1% 49.6% 1
Deposits
Total deposits *** 18.4% 18.8% 18.6% 18.3% 18.4% 1
Total core retail deposits ^ 17.7% 17.8% 17.9% 17.8% 17.2% 2
Retail CASA ^ 24.5% 24.9% 25.0% 24.9% 25.0% 1
Retail savings ^ 28.2% 28.5% 28.6% 28.2% 28.5% 1
Demand deposits ^ 18.3% 18.9% 19.0% 19.1% 18.9% 1
Retail fixed deposits ^ 14.4% 14.2% 14.4% 14.4% 13.5% 2
Channels
Internet banking - Subscriber base 42.6% 41.8% 41.0% 40.2% 39.7% 1
Mobile banking - Subscriber base 31.7% 31.3% 31.4% 30.9% 30.7% 1
Internet banking - Transaction Volume 1 ^^ 54.7% 53.8% 53.8% 53.3% 52.8% 1
Mobile banking - Transaction Volume 1 61.5% 70.4% 65.9% 65.4% 66.7% 1
Branch network ^^^ 18.6% 18.6% 18.6% 19.0% 19.2% 1
Sep-18
vs
Dec-18
Market
positionDec-17 Mar-18 Jun-18 Sep-18 Dec-18Market share
Community Financial Services: Overview of Market Share for Malaysia
Note: 1 Rebased market share due to adjustment made to Industry data by BNM from
Jan’17.
* Refers to housing, shophouse and other mortgage loans
** Credit cards market share refer to receivables for commercial
*** Total bank deposits inclusive of investment asset (“IA”)
^ Without IA. With IA, the market share as at Dec’18 for Total Core Retail Deposits, Retail
CASA, Retail Savings, Demand Deposits and Retail Fixed Deposits are 18.0%, 26.1%,
28.5%, 21.8% and 14.9% respectively (against MBB retail IA).
^^ Excluding non-financial transactions as per BNM guidelines
^^^ Industry numbers as at Dec’18.
46
104.6 107.2 108.5
197.5 204.3 205.3
Dec 17 Sep 18 Dec 18Mass HAB
Dec 17 Dec 18 Dec 17 Dec 18
137.5 138.2 137.1
74.9 59.6 63.5
Dec 17 Sep 18 Dec 18
Consumer BB + SME
Community Financial Services: Overview of Malaysia Portfolio
Note:
• Customer classification: HAB (IA>RM50k, TFA>RM250k). HAB comprises of HNW,
Affluent and Emerging Affluent segments.
• TFA: Total Financial Assets (Deposits, Investments, Financing & Protection).
Individual customer TFA grew 3.9% YoY to RM313.7 billion
driven by HNW & Affluent Banking customer TFA
Total CFS loans on an upward trend of 6.0% YoY and 1.7%
QoQ
RM
billion
+1.4% QoQ
Total CFS deposits decreased by 5.5% YoY, due to reduction
in high cost deposits, mitigated by CASA growth of 4.5%
(5.5)% YoY
+17% YoY
Maybank2u 1-month active users grew 17% YoY driven by
growth in mobile users
163.3 171.3 174.4
40.3 41.1 41.5
Dec 17 Sep 18 Dec 18
Consumer BB + SME
+1.7% QoQ
+6.0% YoY +3.9% YoY
+0.7% QoQ
+43% YoY
Maybank2u 1-month active users
of which Mobile 1-month
active users
4.5
RM
billion
RM
billion
In m
illion
5.2
1.92.7
203.7 212.4302.1 311.5
212.3 197.8
216.0
200.6
313.7
47
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
48
Note: Market share of total trade products (On Balance Sheet items, Contingent
Liabilities and Others)
Corporate Banking GIL ratio
11.7
28.2
42.0
10.4
24.9
44.7
11.3
26.9
45.1
Dec 18 Sep 18 Dec 17
RM billion
Note: ‘Term Loan’ includes foreign currency denominated accounts, while ‘Trade
Finance and Others’ is combined with ‘Overdraft’.
Term Loan
Global Banking: Overview of Malaysia Corporate Banking Portfolio
Trade Finance market shareTotal GB loans increased 1.7% YoY to RM83.3 billion
Short Term
Revolving
Credit
Trade
Finance
and Others
(3.9)% YoY
+7.5% YoY
24.4% 23.5% 22.8% 22.4% 22.2%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
1.58%
2.34% 2.26% 2.33%
2.01%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
(4.7)% YoY
49
28.9%
22.8%31.7%
12.7%
3.9%
RM 178.3
billion
Government
Securities
- Domestic
Government
Securities
- Foreign
PDS/Corp
Bonds
- Domestic
PDS –
Foreign
Others
(NIDs, BA, etc)
24.8%
19.1%31.7%
18.5%
5.9%
RM 154.4
billion
Government
Securities
- Domestic
Government
Securities
- ForeignPDS/Corp
Bonds
- Domestic
PDS –
Foreign
Others
(NIDs, BA, etc)
Group Securities Portfolio¹: 35.5% Foreign Securities as at FY2018
Group Securities Portfolio¹ grew 15.5% YoY
Global Banking: Overview of Group Securities and Global Markets Portfolio
FY2018
FY201767.7 70.0
79.690.6 92.1
77.6 74.2
83.681.5 79.2
9.1 10.4
9.16.9 7.0
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
Govt. Securities PDS/Corp Bonds Others
+15.5%
154.6154.4
Note: ¹ Group Securities Portfolio is inclusive of Financial assets designated upon
initial recognition (part of FVTPL)
172.3179.0
RM
billion
178.3
50
Malaysia38%
Singapore30%
Thailand18%
Indonesia4%
Philippines3%
Hong Kong3%
Others4%
FY2018 Brokerage Market Share by Country
Global Banking: Overview of Group Investment Banking Portfolio
FY2018 Fee-based Income for Malaysia
Brokerage Fees59.6%
Arranger Fees18.7%
Underwriting & Placement
Fees4.9%
Advisory Fees3.9%
Agency/ Guarantee Fees
5.0%
Other Fee Income8.0%
FY2018 Total Income Breakdown by Country
RM1,224.1
million
Total Income for Maybank Kim Eng1
1,337.31,224.1
FY2017 FY2018
(8.5)% YoY
RM
million
Country RankMarket
Share
Trading Value
(USD’mil)
Thailand 2 6.1% 47,135
Malaysia 3 9.0% 28,092
Philippines 6 5.1% 3,356
Indonesia 13 2.4% 6,802
Hong Kong Tier 2 0.3% 18,586
Singapore 14 3.6% 15,801
Vietnam >10 2.2% 3,129
Note:
¹ Maybank Kim Eng represents the combined business of Maybank IB and business segments under Maybank Kim Eng Holdings.
51
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
52
Maybank Singapore: P&L Summary
SGD million FY2018 FY2017 YoY
Net fund based income 752.08 686.02 9.6%
Net fee based income 358.16 326.49 9.7%
Net income 1,110.25 1,012.51 9.7%
Overhead expenses (434.97) (387.86) 12.1%
Operating profit 675.28 624.65 8.1%
Profit before taxation 421.37 315.50 33.6%
Net fund-based income rose 9.6%, driven by loan expansion and improvement in net interest margin.
Fee-based income grew 9.7% YoY, led by an increase in treasury income. Contribution also came from wealth management,
on the back of higher bancassurance fee.
Overheads increased 12.1% arising from higher investment in staff and information technology. The local incorporation of
the Community Financial Services (CFS) business in Singapore also contributed to the higher spend in the year.
Operating profit was 8.1% higher YoY.
FY2018 profit before tax grew 33.6% YoY to SGD 421.4 million due to lower impairment allowances.
53
6.8 6.4 6.9
15.7 15.2 15.5
7.8 7.1 7.8
15.8 16.3 15.9
Dec 17 Sep 18 Dec 18
Consumer -Time Deposits
Consumer CASA
Business TimeDeposits
Business CASA
46.2
7.0 6.4 7.0
7.6 7.1 7.6
31.6 31.4 31.5
Dec 17 Sep 18 Dec 18
Time Deposits
Demand Deposits
Savings
8.5 9.3 9.3
4.5 4.7 5.0
4.5 5.3 5.6
6.7 6.2 6.0
10.6 10.8 10.9
2.1 2.4 2.43.5 3.1 3.1
Dec 17 Sep 18 Dec 18
Other(Consumer)
Car Loan
Housing Loan
Others(Corporate)
Non-Bankfinancial Inst
GeneralCommerce
Building &Construction
42.4
Maybank Singapore loans rose 4.5% YoY
Diversified Loan Portfolio
Consumer
39%
Corporate
61%
4.3% 5.5%
8.9%7.1% 4.5%
8.0%8.9% 9.9%
7.8%5.3%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
Maybank Singapore Growth Industry Growth
+4.5% YoY
Maybank Singapore: Overview of Loans and Deposits Portfolio
% YoY change
40.6
Consumer
51 %
Corporate
49 %SG
D b
illion
Consumer deposits’ composition at 51% of total deposits
SG
D b
illion
CASA Ratio:
31.7%SG
D b
illion
CASA ratio improved to 31.7% in Dec 2018 from 30.1% in
Sep 2018
Deposits remained relatively stable compared to last year
46.2
0.0% YoY
41.9 44.9
54
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
55
Maybank Indonesia: P&L Summary
IDR billion FY2018 FY2017 YoY4Q
FY2018
3Q
FY2018QoQ
Net Fund Based income 8,100 7,702 5.2% 2,060 2,108 (2.3)%
Net Fee Based income 2,267 2,729 (17.0)% 756 489 54.7%
Net income 10,367 10,431 (0.6)% 2,816 2,597 8.4%
Overhead expenses (6,023) (5,793) 4.0% (1,541) (1,494) 3.2%
Personnel (2,461) (2,387) 3.1% (554) (620) (10.6)%
General and Administrative (3,562) (3,406) 4.6% (987) (874) 12.9%
Operating profit 4,344 4,638 (6.4)% 1,275 1,103 15.5%
Provisions Expenses (1,311) (2,134) (38.6)% (311) (333) (6.6)%
Non Operating (Expense)/Income 3 15 (82.9)% 5 0 >100%
Profit Before Tax and Non-Controlling Interest 3,036 2,520 20.5% 969 771 25.7%
Tax and Non-Controlling Interest (841) (716) 17.5% (271) (206) 31.8%
Profit After Tax and Non-Controlling Interest 2,195 1,804 21.6% 697 565 23.5%
EPS - Basic (IDR) 30.44 26.63 14.3% 9.26 7.44 24.5%
56
Maybank Indonesia: Financial Ratios and Loans Portfolio Breakdown
Key Operating Ratios Loans Portfolio Breakdown
Note: Maybank Indonesia’s loans breakdown is mapped in accordance to its local
regulatory reporting requirements.
IDR Trillion31 Dec
2018
30 Sep
2018QoQ
31 Dec
2017YoY
CFS 102.3 100.1 2.2% 95.3 7.4%
CFS Retail 44.0 44.3 (0.5)% 42.7 3.1%
Auto Loan 24.9 25.2 (1.3)% 23.4 6.3%
Mortgage 15.7 15.6 0.2% 16.0 (2.2)%
CC + Personal Loan 3.1 3.0 2.5% 2.8 7.6%
Other loans 0.4 0.4 (2.3)% 0.4 0.8%
CFS Non-Retail 58.3 55.8 4.4% 52.6 10.9%
Business Banking 34.0 32.7 3.8% 30.9 9.8%
RSME 24.3 23.1 5.2% 21.6 12.4%
Global Banking 31.0 31.1 (0.3)% 30.2 2.9%
Total 133.3 131.2 1.6% 125.4 6.3%
Key Operating Ratios Dec18 Sep 18 Dec 17 YoY
Profitability & Efficiency
Return On Assets 1.74% 1.59% 1.48% 0.26%
Return On Equities (Tier 1) 10.21% 9.53% 9.91% 0.30%
Net Interest Margin 5.24% 5.24% 5.17% 0.07%
Cost to Income Ratio 58.10% 59.35% 55.53% 2.56%
Asset Quality
NPL – Gross 2.59% 2.73% 2.81% (0.22)%
Liquidity & Capital Adequacy
LCR 118.58% 116.01% 140.74% (22.17)%
CET1 16.85% 16.44% 14.64% 2.21%
CAR 19.04% 18.78% 17.53% 1.51%
57
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
58
32.4
42.6
35.4
6.1
24.6 22.6
33.3
47.5
39.1
6.8
28.8
21.3
AITAB Mortgage Term Financing Others (CFS) Term Financing Others (GB)
Dec-17
Dec-18
Maybank Islamic, 58.7%
Maybank Conventional,
Malaysia, 41.3%
Year Contribution
Dec 2017 56.9%
Mar 2018 57.7%
Jun 2018 58.5%
Sep 2018 58.3%
Dec 2018 58.7%
Islamic Banking: Performance Overview
Group Islamic Banking Financial Performance Maybank Islamic: Total Gross Financing grew to RM176.8
billion
Maybank Islamic Contribution to Maybank Malaysia Loans
and Financing as at December 2018
Note: Figures are as per latest segmentation breakdown
Group Islamic Banking’s performance includes key markets in Malaysia, Indonesia and
Singapore
RM million FY2018 FY2017 YoY
Total Income 5,118.1 4,600.4 11.3%
Profit Before Tax 3,033.7 2,751.8 10.2%
Financing & Advances 186,709.4 174,907.7 6.7%
Deposits & Investment Account: 180,595.2 162,986.9 10.8%
Deposits from Customers 157,030.1 138,431.5 13.4%
Investment Account 23,565.1 24,555.4 (4.0)%
RM
billion
CFS:9% GB:6%
12%
11%
(6%)
3%
11%
Maybank Islamic: Key Financial Ratios
Key Financial Ratios FY2018 FY2017
Total Capital Ratio (TCR) 22.55% 20.78%
Net Profit Margin (YTD) 1.91% 1.90%
Cost to Income Ratio (CIR) 32.29% 35.12%
Direct FDR1 93.9% 95.1%
Note:
¹ Direct Financing to Deposits Ratio (FDR) comprising gross financing against deposit
and Unrestricted Investment Account (exc. RPSIA assets and liabilities)
17%
59
Key Products Dec 18 Dec 17
Automobile Financing 45.5% 45.0%
Home 27.1% 27.7%
Term financing 31.7% 31.6%
Maybank Islamic ranks No.1 by Asset Market Share
in Malaysia
Islamic Banking: Market Share
Market Share by Product (Malaysia) Maybank Islamic Market Share
33.8% 33.6%33.2%
32.6% 32.7%
30.4%31.2%
30.4% 30.4%29.9%
Dec 17 Mar 18 Jun 18 Sep 18 Dec 18
Financing Deposits & Investment Accounts
MalaysiaAsset Market Share
September 18Rank
Maybank Islamic 30% 1
CIMB Islamic 14% 2
Public Islamic 9% 3
Source for industry numbers: Latest BNM Monthly Statistical Bulletin
Sukuk League Table Ranking December 2018
Source for industry numbers: Latest BNM Monthly Statistical Bulletin
Source: Bloomberg
Source: Latest BNM monthly statistical bulletin & respective Bank’s Financial
Statements
Global Sukuk League
Table Ranking
Market
Share (%)
Amount
(USD million)Issues
#3 Maybank 8.8% 3,935.2 145
MYR Sukuk League
Table Ranking
Market
Share (%)
Amount
(USD million)Issues
#1 Maybank 24.6% 4,385.6 148
60
7.7%
10.4%
11.7%
0.0% 5.0% 10.0% 15.0%
HL-MSIG Ins. & Tak.
Allianz Insurance
Etiqa Ins. & Tak.
11.5%
13.4%
13.8%
20.7%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
Etiqa Ins. & Tak.
Prudential Ins. & Tak.
GE Ins. & Tak.
AIA Ins. & Tak.
0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000
Total Life/Family…
Total General
Misc
Personal Accident
MAT
Motor
Fire
Total Life/Family
Group Premium
Credit Premium
Regular Premium
Single Premium
FY2018
FY2017
RM Million
Total Life/Family &
General
421.8 430.4
334.5 265.0
257.0129.6
FY2017 FY2018
Life/Family General Shareholder's Fund
34.5 36.1
Dec 17 Dec 18
Insurance and Takaful: Performance Overview
Total Assets
Gross Premium
Profit Before Tax
Life / Family (New Business) Market Share
No. 1 in General
Insurance and
Takaful
General Insurance and Takaful Market Share
(18.6)% YoY +4.7% YoY
Note: Market Share is for period Oct’17 – Sep’18 (Source: LIAM / ISM Statistics)
1,013.3
RM
million
RM
billion
825.0
71.7%
4.4%
33.7%
14.5%
16.5%
16.9%
Note: Gross Premium, Profit Before Tax and Total Assets are presented at EIH Group level
16.6%
34.5%
9.7%
12.3%
6.3%
36.9%
No. 4 in Life/Family
(New Business)
61
Table of Contents
Maybank’s Strategic Presence in ASEAN 2
FY2018 Financial Performance 13
Prospects & Outlook 29
Appendix:
1. Financial Performance 32
2. Community Financial Services 45
3. Global Banking 48
4. Maybank Singapore 52
5. Maybank Indonesia 55
6. Other Segments 58
77. Maybank’s Sustainability Strategy 62
62
Maybank’s Sustainability Strategy (1/3)
20/20 Sustainability Plan Our sustainability strategy is anchored on our mission of Humanising Financial Services. We report our sustainability
performance against our 20/20 Sustainability Plan, a five-year sustainability strategy approved in 2014 by the Maybank Group Board. Our performance is published in our annual Sustainability Report.
This plan aims to generate long-lasting impact and value across three pillars: Community and Citizenship, Our People, and Access to Products and Services; and includes 10 commitments.
Three Pillars: Community and Citizenship Our People Access to Products & Services
10 Commitments:
Link to United
Nation’s
Sustainable
Development
Goals:
Investing for impact• Education
• Community empowerment
• Arts and culture
• Environmental diversity
• Healthy living
• Disaster relief
Employee engagement
Talent and leadership
Training and development
Diverse and inclusive workplace
Safety, health and well-being
Commitment to the
environment
Focus on customers
Digitalisation
Product stewardship
Note: Our sustainability reporting is guided by the Global Reporting Initiative Sustainability Reporting Standards and the Bursa Malaysia Securities Berhad Main Market Listing
Requirements relating to the Sustainability Statement in Annual Reports.
63
Maybank’s Sustainability Strategy (2/3)
Maybank has been recognised over the years for its progressive advancements in the area of
sustainability. We are a key component of an increasing number of indices which track companies
adopting good environmental, social and governance (ESG) practices. Among some of the key
achievement/recognitions are:
* New in 2018
MSCI ESG Ratings Rated “A” consecutively since 2013.
Maybank is the only bank rated “A” among 10 largest peers
(including JPMorgan Chase & Co, Bank of America Corporation,
HSBC Holdings Plc and Citigroup Inc.) in 2018.
Rating attained from our customer centric initiatives such as
looking after retail customers’ rights and by being a regional
leader in providing digital banking services to customers.
FTSE RussellMaybank is a constituent of these indices in recognition of our
good corporate responsibility practices:
• FTSE4Good Bursa Malaysia Index
• FTSE4Good ASEAN 5 Index
• FTSE4Good Emerging Indexes
• FTSE Asia Pacific Green Revenues Index*
• FTSE Emerging ESG Index*
• FTSE Emerging Green Revenues Index*
Bloomberg Gender Equality IndexMaybank is the only Malaysian company which
made it to this list in 2017, 2018 and 2019
2018 Sustainable Business Awards
Malaysia*Special Recognition for Stakeholder
Engagement & Materiality category
FinanceAsia’s 2019 Asia’s Best
Managed Companies survey*Best ESG in Malaysia (ranked 1st)
64
Maybank’s Sustainability Strategy (3/3)
Maybank Group’s Environmental, Social and Governance (ESG) Policy
Key Components
A Responsible Lending Guideline was initially established in 2015 to manage ESG risks.
This was expanded into an ESG Risk Management Framework and then endorsed as an ESG Policy in 2018, following the Board’s approval.
The Policy was then operationalised throughout the Group, with ESG risk assessments integrated into our day-to-day decisions in relation
to financing practices.
The ESG Policy was formulated in alignment with global standards and practices, such as the United Nations’ Human Rights Policy,
International Finance Corporation standards and global environmental standards.
Scope & Applicability ESG Risk Categories We Collaborate With
Environment• Climate change• Land usage• Water usage• Energy usage• Emissions and Waste• Natural Resource Conservation /
Sustainability
Social• Human rights• Employees rights & benefits• Workforce diversity• Products and services
responsibility• Community relations• Supply chain management• Corporate social responsibility• Consumer protection• Animal welfare
Governance• Corporate governance• Transparency and reporting• Financial sustainability• Stakeholders management
Business Activities
• Direct lending/financing
• Direct debt, equity and advisory
services
Lines of Business
• Corporate Banking
• Transaction Banking
• Global Markets
• Investment Banking (excluding
stock brokerage & margin
financing)
• Business Banking
• Retail SME
• Insurance & Takaful for non-
individuals
Black List Activities
Activities deemed not in line with our
core values and international best
practices
High ESG Risk Sectors
Includes:• Oil palm• Forestry and logging• Oil and gas• Mining and quarrying
An ESG Risk Acceptance Criteria has
been included as part of the application
of accommodation for these industries
Mandatory RAC Criteria:• National/International certifications
for sustainable practices• Regulatory approvals/licences by the
relevant government agencies for the
specified business operations• No adverse news which may result in
harm to the environment, or legal
claims, disputes, or product boycotts
affecting communities
• World Wide Fund for Nature
• International Finance Corporation
• Association of Banks in Singapore
• Malaysian Palm Oil Board
• Asia Pacific Loan Market
Association
• Lead players in specific relevant
sectors.
65
MALAYAN BANKING BERHAD
14th Floor, Menara Maybank
100, Jalan Tun Perak
50050 Kuala Lumpur, Malaysia
Tel : (6)03-2070 8833
www.maybank.com
Disclaimer. This presentation has been prepared by Malayan Banking Berhad (the “Company”) for information purposes only and does not purport to contain all the
information that may be required to evaluate the Company or its financial position. No representation or warranty, express or implied, is given by or on behalf of the
Company as to the accuracy or completeness of the information or opinions contained in this presentation.
The presentation does not constitute or form part of an offer, solicitation or invitation of any offer, to buy or subscribe for any securities, nor should it or any part of
it form the basis of, or be relied in any connection with, any contract, investment decision or commitment whatsoever.
The Company does not accept any liability whatsoever for any loss howsoever arising from any use of this presentation or their contents or otherwise arising in
connection therewith.
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