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Jeffrey T. Bowman President and Chief Executive Officer
Global Employee Message – November, 2012
Crawford & Company
Superstorm Sandy Impact
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Crawford & Company
A SUPER Sandy Catastrophe Response!
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Contents Services
CAT Services Vehicle Services Connection
Marine & Transportation Services
U.S. & Canada ClaimsAlert℠
Global Technical Services
ProAct Induction Center
Contractor Connection℠
Crawford & Company
Third Quarter Financials Comparison
Third Quarter 2011
• Revenues: $283 M
• Net Income: $15M
• CRDB Earnings per Share: $0.28
Third Quarter 2012
• Revenues: $302M
• Net Income: $18M
• CRDB Earnings per Share: $0.33
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Crawford & Company
Third Quarter 2012 Business Summary
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• Legal Settlement Administration results reflect heavy activity related to Deepwater Horizon class action settlement
• Continued improvement in Broadspire performance
• Flooding claims in Thailand and Australian weather events drove EMEA/AP results
• Sequential improvement in Americas driven by Hurricane Isaac
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Crawford & Company
Crawford Operational Focus
• Capitalize on the strengths of our global footprint
• Continue to increase technological integration & innovation
• Grow revenue & improve operating margin
• Return Broadspire to profitability
• Generate healthy cash flow & reduce debt
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Crawford & Company
GEM Team Welcomes
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Emanuel “Manny” Lauria EVP
Global Client & Business Development
•Global Sales & Marketing
•Global Account Management
•Multinationals
•Sales Teams
Vince Cole EVP
Strategy & Performance Development
•Financial Planning & Analysis –
Performance
•Project Management
Crawford & Company
Common Global Professional Designations (not an all-inclusive listing)
• Associate Chartered Institute of Loss Adjusters (ACILA)
• Associate in Claims (AIC)
• Associate in Insurance Services (AIS)
• Associate in Risk Management (ARM)
• British Damage Management Association Insurance Technician (BDMA Ins Tech)
• Canadian Certified Rehabilitation Counselor (CCRC)
• Canadian Human Resources Professional (CHRP)
• Canadian Occupational Health Nurse (COHN)
• Canadian Registered Safety Professional (CRSP )
• Canadian Risk Management (CRM)
• Chartered Accountant (CA)
• Chartered Insurance Professional (CIP)
• Chartered Insurance Operations Professional (CIOP)
• Chartered Loss Adjuster (CLA)
• Certified Case Manager (CCM)
• Certified Disability Management Specialist (CDMS)
• Certified Fire and Explosion Investigator (CFEI)
• Certified Fraud Examiner
• Certified Information Systems Auditor
• Certified Internal Auditor
• Certified Public Accountant (CPA)
• Certified Rehabilitation Counselor (CRC)
• Certified Vocational Evaluator(CVE)
• Certified Vocational Professional (CVP )
• Certificate from Chartered Insurance Institute (Cert CII)
• CRRN - Certified Rehabilitation Registered Nurse
• Chartered Property Casualty Underwriter (CPCU)
• Diploma from Chartered Insurance Institute (Dip CII)
• Entry Level Qualification for Chartered Institute of Loss Adjusters (Cert CILA)
• Fellow Chartered Insurance Professional (FCIP)
• Fellow Canadian Risk Management (FCRM)
• Fellow Canadian Independent Adjusters Association (FCIAA)
• Fellow Chartered Loss Adjuster (FCLA)
• I-Car Gold
• Occupational Therapist (OT )
• Property Technical Certification (PTC)
• Registered Rehabilitation Professional (RRP)
• Registered Vocational Professional (RVP)
• Senior Human Resource Professional (SHRP)
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Crawford & Company
2012 Global Day of Service 1000 volunteers/63 projects/in 20 countries
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Crawford & Company
THANK YOU!!!
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To learn more visit the following:
Crawford website: http://www.crawfordandcompany.com/
Investor Relations web page:
http://www.crawfordandcompany.com/about-us/investor-relations.aspx
Crawford Catastrophe Response web page:
http://www.crawfordandcompany.com/catastrophe-response.aspx
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