Job Satisfaction

Chapter 8

Job Satisfaction, Commitment and Behaviors

PSYC 2171 Fall 2008

Job Satisfaction, Commitment and Behavior

Job Satisfaction

job satisfaction - the degree of pleasure an employee derivesfrom his or her job

•I/O psychologists have been studying this for many yearsWhy?

•Do you think the average job satisfaction in the U.S. has increasedor decreased over the years?

Job Satisfaction, Commitment, and Behavior

Job Satisfaction

Measuring Job Satisfaction:

Many measures of job satisfaction have been developed (e.g., Job Descriptive Index; Minnesota Satisfaction Questionnaire; Faces)

You can measure job satisfaction at two levels: Global job satisfaction (Overall, I am satisfied with my job) Job facet satisfaction (pay, supervisor, coworkers, working

conditions, etc.)

Multi-faceted nature of JS

W orkSatisfaction

PaySatisfaction

Prom otionSatisfaction

Supervis ionSatisfaction

C ow orkerSatisfaction

G enera lJob Satisfaction

Job Satisfaction, Commitment, and Behavior

Job Satisfaction

Predictors of Job Satisfaction:

Situational

Dispositional

Job Satisfaction, Commitment, and Behavior

Job Satisfaction

•Usually studied in relation to 3 outcomes•Performance

•Turnover

•Absenteeism

Job Satisfaction, Commitment, and Behavior

Organizational citizenship behavior -work behavior that goes above and beyond the required duties of the job (also called contextual performance; prosocial behavior, extra-roleperformance)

What kinds of things do you do on your job that go above and beyond your required duties?

Job Satisfaction, Commitment, and Behavior

Dimensions of citizenship behavior: altruism

conscientiousness

courtesy

sportsmanship

civic virtue

Job Satisfaction, Commitment, and Behavior

Why do people perform OCBs?

1. Dispositional origins:

•conscientiousness•agreeableness

Organizational Attitudes and Behavior

Why do people perform OCBs?

2. Situational origins:

•fairness perceptions

Other reasons?

Organizational Attitudes and Behavior

Organizational commitment - the extent to which an employee feels a sense of allegiance to his or her employer

Types of commitment:

•Affective

•Continuance

•Normative

How does each type relate to outcomes like performance,absenteeism and turnover?

SAMPLE ORGANIZATIONALCOMMITMENT ITEMS:

What kind of commitment do these items seem to be measuring?

I feel as if this organization’s problems are my own.

This organization has a great deal of personal meaning for me.

I would be happy to work at this organization until I retire.

I enjoy discussing my work organization with others.

SAMPLE ORGANIZATIONALCOMMITMENT ITEMS:

What kind of commitment do these items seem to be measuring?

Too much in my life would be disrupted if I decided I wanted to leave my organization now.

I was taught to believe in the value of remaining loyal to one organization

SAMPLE ORGANIZATIONALCOMMITMENT ITEMS:

Targets of Commitment

Coworkers

Supervisor

Organization

Profession