Kerio Operator Overview

Preview:

Citation preview

Kerio OperatorJust point and click. Talk about easy.

IP-PBX based on Asterisk

Distributed as a Virtual or Software Appliance

Managed entirely through an intuitive, Web-based Administration interface

Deployed behind a SIP provider, or directly connected to the telephone network

Kerio OperatorJust point and click. Talk about easy.

Operator for the Customer

Customer problem:

Traditional analog PBX systems are costly

Operator solutions:

Softphone/Smartphone integration reduces the need for desktop phones

VoIP works over IP / Internet (no phone line required)

Kerio MyPhone interface allows simple controls to be quickly managed by end users

Operator for the Customer

Customer problem:

Traditional analog PBX systems do not easily support mobility

Operator solutions:

Softphone integration with Smartphones makes office extensions mobile

Kerio MyPhone interface allows call forwarding for non-Smartphones

Operator for the Customer

Customer problem:

Traditional analog PBX systems require significant time for administrators to implement complex changes

Operator solutions:

Changes can be made remotely using the web-based admin tool

Customer doesn’t have to wait for IT admin to make changes on-site

Operator for the Customer

Customer problem:

Traditional analog PBX systems lack integration with other services and applications

Operator solutions:

Voicemail to email synchronization with Kerio Connect

Voicemail to email forwarding with other email servers

Users can be linked with Active Directory

Operator for IT Admins

IT Admin problem:

Traditional analog PBX systems are complicated and lack intuitive administration tools

Operator solutions:

Embedded OS for easy deployment

Intuitive ‘Kerio-style’ web-based administration

Auto-provisioning for popular desktop phones

Operator for IT Admins

IT Admin problem:

Traditional analog PBX systems require on-site maintenance

Operator solutions:

Web-based admin interface provides full remote administration

Quickly satisfy customer change requests (e.g. updating menus, adding extensions…)

Operator for IT Admins

IT Admin problem:

Traditional analog PBX systems lack reporting tools

Operator solutions:

Real-time call, conference, and queue status reporting

System health view reports CPU/RAM/Storage usage

Call history

Call recording

Deployment ScenariosUsing a SIP provider

Deployment ScenariosUsing a Digium Card with a T1 provider

Kerio Operator – features

Web administration• Easy administration in

your favorite browser• The same look as in

other Kerio products

MyPhone (user interface)• Manage voice mails• Manage forwarding• Direct dial and call log

Kerio Operator – features

Connecting to the outside world• SIP provider support• ISDN, T1/E1 Digium card support• Easy to set inbound and outbound dialing rules

Kerio Operator – features

Voicemail integration with Kerio Connect• Messages forwarded to Inbox with WAV file• Synchronization of listen/read/delete status• Forwarding for other non-Kerio Connect email servers

Kerio Operator – features

Automatic phone provisioning• Detecting and autoconfiguring connected HW phone• Assigning extension number(s)• Currently supported: Cisco, Linksys and Snom• Other phones can be configured manually

Kerio Operator – features

Call conferencing• Virtual conference rooms• Access covered by PIN• Can be limited amount of attendees

Ring groups• One number for more extensions/users• Optional fall back to another number

Kerio Operator – features

Automated Attendant with optional scheduling• Customizable audio menus• Easy to manage using GUI• Specify time conditions

Kerio Operator – features

Call queues• Flexible announcements to agents• Call recording• Fixed or dynamic agents• Music on hold• Queue strategies

• 1 Ghz processor

• 512 GB Ram

• 8 GB storage

Kerio OperatorSystem Requirements

Kerio OperatorSupported Phones

Recommended