Marion Mesnage Head of Research, Innovation ......process optimisation and business opportunities....

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Innovation - Improving lives and business processes

Marion Mesnage

Head of Research, Innovation & Ecosystems, Amadeus

#AFMETA2019

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INNOVATION

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TRAVELERS

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DIGITALCONSUMERS

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ANYTIMEANYWHERE

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NOFRICTION

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DIGITALME

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TRUST

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UNIQUE

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If we want

to please YOU

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We need

to please THEM

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EmpoweredTravelers

End-to-EndTravel

No StressTravel

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EmpoweredTravelers

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FlexibilityControl

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AmadeusTraveler ID

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Book Check-in Biometricboarding

Bagdrop

Security Border controlarrival

HotelBagclaim

Visaapplication

Enroll Border controldeparture

In-flight purchase

Airport

duty free

Pre-flight

services

P

Lounge access

End-to-end interoperability

End-to-end orchestration

End-to-end traveler journey

Traveler IdentityAn end-to-end experience

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Book Check-in Biometricboarding

Bagdrop

Security Border controlarrival

HotelBagclaim

Visaapplication

Enroll Border controldeparture

In-flight purchase

Airport

duty free

Pre-flight

services

P

Lounge access

Biometric boarding with US Border Control Biometric boarding at Ljubliana airportInteroperability at enrollment

_ A transversal, fully interoperable, multiple-sourcing Id management

_ A certified digital identity and biometric identification to support a frictionless journey and enable other process optimisation and business opportunities.

Traveler IdentityWhere we stand

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Security Boarding Hotel Check-in

Hello Marion,

Security accessgranted.

Have a nice trip!

Hi Marion,

Welcome on board!

Check-In

Welcome Marion,

Your digital key room has been sent to

your phone

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End-to-endTravel

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End-to-endTravel

49 %

€ 1,300 Bnspent

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A digital conciergeto assist and recommend services

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StresslessTravel

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StresslessTravel

6.9 hours

$ 662per trip

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Asset trackingwith Blockchain

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Asset trackingwith Iot

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Asset trackingwith IoT

56% of the travelers would like their luggage tracked

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Artificial intelligenceInternet of EverythingPlatform economyNew mobility paradigm

EmpoweredTravelers

End-to-endTravel

No StressTravel

Innovationfocus

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Thank you!

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