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Our Journey
to Agile
Mark Redgrave
Tribe Lead, Business
The views expressed are my own and do not necessarily reflect the official policy or position of my employer or any other individual, group, organisation or company.
About
Spark
Results FY18:
Revenues $3.6bn
EBITDA $1.05bn
2m Mobile Connections
150k Business Customers
5,500 Employees
(Business: $1.7bn, SME > Gov)
Why Change?
V
U
C
A
OLATILE
NCERTAIN
OMPLEX
MBIGUOUS
Spark: always changing
2013“Turnaround”
2014“Rebrand”
2016“Re-engineering”
2018“Agile@Scale”
‘Change Ready’ - Foundations
1. More
Customer
Centric
NPS: +30 or better
2. Faster
To Market
EBITDA
3. More
Empowered
Teams
eNPS: lift of 20 pts
The Why
The room of doom…
(p.s. you’ll need help)
Our Agile Organisation 1.0
Channel Delivery Units:Retail, Sales, Service, Care, Field Delivery etc.
3 Segment Tribes:Consumer
Business
Wholesale
6 Product Tribes:Mobile, Broadband, Voice &
Collaboration, Digital Services, IT
Services, Managed Data
Channel Enablement: Omnichannel
4 Enablement Tribes:IT Applications, Billing, Network, Path to Production
Subsidiaries:Revera
CCL
Qrious
Lightbox
Etc.
Centres of Excellence:CX
Finance
Brand
Legal
Corp comms
Etc.
AGILE
HEAVY
AGILE
LIGHT
Tribes, Squads
& Chapters…‘TRIBE’
SQUAD 1 SQUAD 2 SQUAD 3 Etc.
‘Chapter’e.g. Data
Chapter LeadPersonal Development, Craft, Standards
Product OwnerDelivery of the Squad against OKRs
Tribe Lead Agile Coach
X-functional,
end-to-end
teams!
Loudest voice wins
A BIG Change
In Culture
Less
Cautious
Manage and direct
My tasks
Owning it
Value every voice
Empower and coach
Team success
More
20% More
Efficient
20% fewer people, achieving more
We Are
Faster…
X-functional Teams
up to 3x faster!
Our people
like it ;-)
My eNPS at +75, average uplift +20 pts
What Have We Seen?
WORK IN PROGRESS
Key = Empowerment
Your Teams
It’s Not All Roses
The pace is
relentless
Prioritisation
is really hard
Responsibility
is stressful
Agile is not
for everyone
Success in Agile…
Many flavours, so make it yours!
Leadership: everyone’s responsibility
Diversity & Inclusion = Superpower!
Don’t tolerate bad behaviour
The Difference?
1. Go “all in”…
2. Executive commitment
3. Burn the boats!
4. Total transparency
It’s Never ‘Done’…
Learn Improve
@markredgrave
linkedin.com/in/mredgrave/
Get In Touch!
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