MEDIGO - mabeloza.files.wordpress.com · DESIGN DRIVER Ideas DESIGN FRAMEWORK Functions DESIGN...

MEDIGOThe Family Suite

Evanston HospitalFinal Presentation

Interdisciplinary Product DevelopmentSpring 2010

IPD 2010 | The Family Suite

Team MEDIGO

EngineeringAdrian Araujo

Industrial DesignHannah DuffyWitold Zurek

MarketingCherie HarshmanMabel Oza

Mission

The core mission of Medigo is to improve the healthcare experience for patients and their families through utilizing research and technology to improve communication.

We strive to create an innovative and comfortable environment for patients and their families while simultaneously advancing the use of communication technology. Our philosophy is bringing patients and their families the comfort of home during their stay in the hospital environment.

Medical Administration

Pharmaceutical errors from prescription to fill

Medication distribution

inefficiency

Refill and Initial order inefficiencies

Communicating with Patients and Family

Limited techniques for measuring patient satisfaction Satisfaction survey not utilized

Limited information about patient relayed to families in waiting area

Waiting areas not tailored to needs of families

Hospital NavigationTrouble navigating through

departments

Moving from outpatient to inpatient difficult Maps not on display at entryway

Navigation information lacking

Patient SatisfactionRepetitive, inconsistent questioning of patients allergies Dialysis sanitation system useless

Hemorrhage deaths happen due to lack of training in estimating blood loss

Network InformationHard to access patient information at all times

Administrative errors when transferring patients

Lag time in transferring patient information hospital to hospital

Inefficiency in staff “hand off” procedures

Inefficient methods informing family members

Inefficient staff tracking devices

Inefficiencies in inpatient and outpatient departmental communication

Opportunity Areaswithin

Evanston Hospital

Medical Administration

Pharmaceutical errors from prescription to fill

Medication distribution

inefficiency

Refill and Initial order inefficiencies

Limited techniques for measuring patient satisfaction Satisfaction survey not utilized

Limited information about patient relayed to families in waiting area

Waiting areas not tailored to needs of families

Hospital NavigationTrouble navigating through

departments

Moving from outpatient to inpatient difficult Maps not on display at entryway

Navigation information lacking

Patient SatisfactionRepetitive, inconsistent questioning of patients allergies Dialysis sanitation system useless

Hemorrhage deaths happen due to lack of training in estimating blood loss

Network InformationHard to access patient information at all times

Administrative errors when transferring patients

Lag time in transferring patient information hospital to hospital

Inefficiency in staff “hand off” procedures

Inefficient methods informing family members

Inefficient staff tracking devices

Inefficiencies in inpatient and outpatient departmental communication

Opportunity Areaswithin

Evanston Hospital

OBSERVATION: Limited information in waiting areas

FACT: Educating patient is important

Families benefit from being informed

OBSERVATION: No designated waiting area

FACT: Traditionally families sit in a line and across from other families, impersonal

Families are not provided a private, accommodating area to be together

OBSERVATION: Screen displays patient names publicly

FACT: Personalized information must be communicated privately

OBSERVATION: Nurse informs family via waiting room phone

FACT:Families need understandable explanations

OPPORTUNITIES INSIGHTS

Sensitive topic, uncomfortable for family members in public

Nurse inform families via waiting room phone

Limited information in waiting area

Families need personalized information delivered

No designated private area Provide private and accommodating area for families

Families need understandable explanations

Patient info should be private, concealed

Screen displays patient names publicly, privacy concerns

Privacy protection from other patients and families

Communicating with Patients and Families

NeedsDESIGN DRIVER

IdeasDESIGN FRAMEWORK

FunctionsDESIGN CRITERIA

SolutionsDESIGN DETAILS

ACCOMMODATE FAMILYprivate helpful

INFORMATION real time patient information

FOCUSING ON FAMILYfamily orientedhome-liketogethernesssupportivepositivecomfortable

PERSONALIZING “THE WAIT”intimatehospitablecustomizable

PROVIDING A SPACEsimple structureeasy to useprivatepersonal space

INTERACTIVEcommunication abilitiescommunicate with nursecommunicate with patientmusic

ADJUSTABLEheight weight

MOBILE OR STATIONARYmodular furniture multifunctional wall folding display

FAMILY OR SINGLEclose closesurrounded surroundedquiet quietpersonal personal solitary

INTERACTIVEGUI patient updatestouch screen electronic magazineinternet access hospital education skype procedure educationfacebook device compatibleaim wirelessgmailvirtual nurse

MOBILE AND STATIONARYmodules fixed dispersible main hubsuitcase wheel chair accessiblewheels portable suitcasewheel chair accessible

FAMILY AND SINGLEbooth stooltent chairwalls kioskcircular secludeddoor curtains password

PERSONAL TOUCHmood lightingfamily photos

INFORMING THE FAMILYunderstandinghelpfulrange of information updating

Skylight

Waterfall

3 Story Entryway

Concierge Desk

Communicating with Patients and Families: Hospitality InvestigationEVANSTON HOSPITAL LOBBY

Communicating with Patients and Families: Hospitality Investigation

Welcoming

CleanPrivate

ComfortableUncomfortable

Impersonal

Crowded

HOTEL/MOTEL LOBBY HOSPITAL/AIRPORT WAITING AREA

NeedsDesign Driver

IdeasDesign Framework

FunctionsDesign Criteria

SolutionsDesign Details

ACCOMMODATE THE FAMILYprivate helpful

INFORMING THE FAMILYunderstandablehelpfulrange of information updates

family oriented home-like togetherness supportive positive

E simple structureeasy to use

private

IT” intimate

hospitablecustomizable

ILY understandable

helpful informative

updates

NeedsDESIGN DRIVER

IdeasDESIGN FRAMEWORK

FunctionsDESIGN CRITERIA

SolutionsDESIGN DETAILS

Accommodate Familyprivate helpful

INFORMING THE FAMILYunderstandinghelpfulrange of information updating

Family login system

Patient information display

Adaptable/ Comfortable family station

Patient status visible to family

Individual patient monitoring

Family/Patient data transfer

Communicating with Patients and Families Broad Concepts

Patient Status bar

Transporting Preparation Surgery

Patient Name: ________________

Room # _______

Lead Physician: ________________

Status bar ________________________________________________________________________________

Preparation Surgery

John Doe

Dr. Adams

Transporting Recovery DischargeFamily can use stationary hub

Family can use portable hub to speak to nursing staff

Family can use portable hub to check updates on patient status

Drop your notification device here.

Thank you

Patient: XExpected time: 12:10

2. Family remains in family room

3. Time elapsed

Patient: XTime: 12:10

4. Return device upon departure from HospitalPatient: X

Expected time: 12:10

1. Receive device upon arrival at Hospital

Ibuprofen.....................................................75mg

Lipitor............................................................25mg

Flomax..........................................................50mg

Benadryl.......................................................25mg

Allegra...........................................................20mg

Your order:

It’s time for your 2nd dose!!!

08:00 am

02:00 pm

08:00 pm

Week 4 of Recovery

Ask Nurse ?

I know this is a difficult time for you,

Evanston Hospital Care Staff can

help you through this.

Message from RN:

- How is patient X doing?

* Replay after beep

Call to Dr.

- How is patient X doing?

Call to Family X:

- Patient X is doing just fine.

1. Family contacts Nurse about patient status

2. Nurse contacts Surgeon about patient status

3. Surgeon contacts Nurse about patient status

4. Nurse contacts Family about patient status

1. Family + Patient arrive at Hospital

2. Family + Patient fill out patient info via typing, receive patient card

3. Family stays in Family Room

Department 1 Family Room

Department 1

4. Patient enters department 1 5. Patient transferred to

department 2

Department 2

Department 2 Family Room

H6. Family enters Department 2 Family Room, swipes patient card, patient info instantly transferred to department

- The human heart weighs less than a pound

- In one day our heart beats 100,000 times

- Women hearts beat faster than men

Communicating with Patients and FamiliesSurvey Results

“Being kept up to date is important for the family,

as they should have the right to know what’s

really going on.”

“Having the status of the patients condition and timeline is crucial in comforting and keeping the family and patient up to date...A hospital is a

service and patients essentially fund the entire

operation, thus communicating is vital.”

“Great idea, a comfort zone should be provided

for waiting families. Sometimes people will need

to doze, not sit up all the time.”

Communicating with Patients and Families Chosen Concept Directions

Patient Status bar

Transporting Preparation Surgery

Patient Name: ________________

Room # _______

Lead Physician: ________________

Status bar ________________________________________________________________________________

Preparation Surgery

John Doe

Dr. Adams

Transporting Recovery Discharge

Family can use stationary hub

Family can use portable hub to speak to nursing staff

Family can use portable hub to check updates on patient status

Storage ClosetsMood LightingAdaptable Family Station

Family Booth

Status information Patient Status System Transporting to Discharge

Private and/or Portable

NThe Family Suite

Swivel seats use hinges to provides compact seat option

Wall structure provides privacy

Fabric backing on walls absorb sound, provide built in bulletin board

Mood lighting provides a sense of calm and personalization within the space

Padded backrest provides comfortable back support

Horizontal casters allow stability and rolling capabilities

Vertical casters allow stability and rolling capabilities Monitor bracket

allows for removable monitors

Textured seating provides more comfortable sitting surface

Storage solution provided by opened seat supports

Monitor provides visual updates and information

Angled seating provides relaxed seating position

Portable monitor provides optional lap use of screen for a more private experience

Pivot bars provide simple open/close of

NThe Family Suite

Pivot bars provide simple open/close ofthe suite

NThe Family Suite

Storage solution located in between seat supports

NThe Family Suite

Seat supports use hinges for a compact seat option

NThe Family Suite

Back: foam padding

Poles: metallic orange

Seating: molded plastic

Hinges: metal

Wall: fabric covering

Monitor: polycarbonate

Storage/Seat swivel: metallic black

Lights: plastic covering

Wall frame: metallic silver

MATERIALS

NThe Family Suite

System Block Diagram

Reader Transponder

Reader-Transponder Basic Block Diagram

FAMILY

PATIENT

Phase 1 Phase 2 Phase3

Excellence is all around you

Welcome to Family Suite

Learn About Your Family Members

NorthShoreConnect

Customize This Space

FAMILY

PATIENT

NorthShoreConnect

Ready to get started?

access code:

patient’s date of birth: (example March 17, 1982)BEGIN

NorthShoreConnect

Brought To You By

Music Selection

Lighting Selection

Screen Selection

MAIN MENU

Is this you? PATIENT: Jenny Smith DATE OF BIRTH: January 1, 1970 HEATHCARE PROVIDER: Dr. Thomas

yes That’s me or my child.

no That information is incorrect.

yes I am a friend or family member

NorthShoreConnect

access code:

John Smith

Condition

Before the Procedure

The Procedure

After The Procedure

Alternatives

Patient Status

MenuIs this you?

PATIENT: Jenny Smith DATE OF BIRTH: January 1, 1970 HEATHCARE PROVIDER: Dr. Thomas

Current Patient Status

PATIENT: John Smith DATE OF BIRTH: January 1, 1970 HEATHCARE PROVIDER: Dr. Thomas

Today’s Date: 29 April 2010

Pre-Op 28:53am

Phase IIn Progress...

In OR 49:34am

Condition

Before the Procedure

The Procedure

After The Procedure

Alternatives

Patient Status

access code:

NorthShoreConnect

Brought To You By

Music Selection

Lighting Selection

Screen Selection

MAIN MENU

NorthShoreConnect

Brought To You By

Music Selection

Lighting Selection

Screen Selection

MAIN MENU

Music SelectionBrowse Our Selection

MAIN MENU

CUSTOMIZEMENU NEXTExcellence is all around you

Lighting Selection MAIN MENU

NoneRedGreenBlueOrange

Select Colors

CUSTOMIZEMENU NEXT

Browse Theme Selection

Customize Your Screen

Select from our Gallery

MAIN MENU

CUSTOMIZEMENU NEXTExcellence is all around you

NorthShoreConnect

Current Patient Status

PATIENT: John Smith DATE OF BIRTH: January 1, 1970 HEATHCARE PROVIDER: Dr. Thomas

Today’s Date: 29 April 2010

Pre-Op 28:53am

Phase I13:15pm

In OR 49:34am

Phase II14:03

Closure15:03

Patient Moved to IP Room 479B

Click Here for Map

FAMILY

PATIENT

The Family Suite at Northshore Evanston Hospital

THANK YOU

MEDIGO - mabeloza.files.wordpress.com · DESIGN DRIVER Ideas DESIGN FRAMEWORK Functions DESIGN...

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