Mta presentation 032015 e911

E911 for MN:

~Today and Tomorrow

March 24, 2015

Prepared for:

Minnesota Telecom Alliance

Location:

Hyatt Regency Minneapolis

Presenter:

Dana Wahlberg, DPS-ECN

PSAP

Telematics Call Center

PSAPs Dispatches First Responders/Ambulance and verbally relay telematics data

HAZMAT Hospital

Crash Data sent to Telemetry Service

Bystander makes a voice call to 911 using iPhone

Hospital ActivatesBurn Unit

Use Case: Vehicle Crash ~ Present

Text Photo Video

Operator calls 911

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Definitions

• Next Generation 911 (NG 911)– Technology is constantly evolving faster now than ever before.

It is our duty to keep up.

– People expect to reach 911 no matter what and to be able to do so using voice, text, picture, video or any over the top application. They assume to be able to get help quickly from any device at any time.

– Next Generation 911 transitions us from yesterday’s technology to a faster, more flexible, resilient and scalable system enabling 911 to keep up in the future.

– Consists of hardware, software, standards, policies and training.

– Leads to safer, faster and more informed responses.

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• All 104 MN PSAPs are connected to the ESInet– Diverse IP backbone to all PSAPs

» providing diversity for 52 PSAPs

» providing WAN network for 3 host-remote sites

• Selective routing for all wireline, wireless and VoIP calls

• All 911 transfers amongst MN PSAPs include ANI/ALI

• Exploring interoperability opportunities with other states» Wisconsin – wireless call transfers

» South Dakota and Iowa – pilot through 911.gov

Today

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– Next Initiatives Proposed Timeline

• Deploy Text to 911

– Estimate Implementation 4Q 2015

• Migrate toward geospatial call routing and NG 911

– Estimate Implementation 1Q 2018

• Re-home all MN telecommunication carriers 911 network from the 12 legacy selective routers to alternative aggregation points with newer technology

– Estimate Implementation 2016-2017

~Next Initiatives

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– Initiatives (Current as of March 2015)• Published an RFP for ESInet, statewide text to 911 solution,

and budgetary pricing for i3 features and functionality– Closes April 6, 2015

• Retained GIS Project Manager to lead in the development of a statewide GIS database to be used as 911 routing source for i3 and NG 911– Collaborative effort with State of MN Geospatial Office – MNGeo

• Retained professional consulting services to assist with end to end circuit inventory for all 911 network components statewide– 67 counties completed/20 counties in process

~Next Initiatives

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• “The industry has done its part, the FCC has done its part. Now it’s time for the PSAPs to do their part” – FCC Chairman Tom Wheeler

~Future

Text to 911

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• Situations texting may be beneficial– Deaf/hard of hearing/speech impaired

• 48 million Americans are deaf or hard of hearing

• 7.5 million Americans have speech disabilities

– Where voice networks are congested, service is limited, or wireless phone battery is low

– When making a voice call could endanger the caller

• However: – Text to 9-1-1 is a compliment to and not a substitute

for existing voice based 9-1-1 service

– Call if you CAN!! Text if you CAN’T.

Text To 9-1-1

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• Limitations of Text to 9-1-1

• Location accuracy limitations

• Speed in exchanging information

• Language translation services

• Absence of voice inflection and background noise

Text To 9-1-1

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• “As we shift focus to the future, GIS will become the hero in the next-generation world and the basis for a lot of what happens. It’s really shifting the role from being a supporting role to being perhaps the heart and soul of call routing and many of the other functions.” - Sean Petty , Director of Technology Practice, Mission Critical Partners

~Future

GIS For 911

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~Future

Geo Spatial 911 Call Routing

911 call from:

300 W. 1st St.

-92.10309, 46.7847109

Locate call on map of routing boundaries

Send call to correct PSAP:

Voice/Data/Location

Geographic Information Systems (GIS) plays a supporting role in today’s PSAP and will become increasingly more important as we move towards a Next Generation 911 system.

GIS will become the source data for the routing of 911 calls - assisting with location validation – determining the appropriate responding agencies, replacing the tabular MSAG.

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-Today’s E9-1-1 is based on a phone number.

-NG9-1-1 is based on the location of the calling device and allows voice calls, along with all types of communications media to connect with PSAPs and eventually also with first responders.

-With NG9-1-1 all requests for emergency services are associated with a location. The location can be a street address, a geodetic shape, or a longitude and latitude coordinate.

-The location of the call device determines the PSAP the request for emergency services is sent to and the emergency responders who respond to the request for emergency assistance at that location.

~Future

GIS For 911

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~MN Carrier Rehoming

12 Legacy Selective Routers EOS/EOL

~Present →Future

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• What process ECN will follow to successfully accomplish rehoming carrier network from the old legacy selective routers to alternate (and fewer!) aggregation points?

– Preparation steps: • Complete statewide end to end 911 network inventory

• Reconcile carrier billing discrepancies

• Evaluate existing network and complete any resizing necessary to meet the required P.01 grade of service

• Complete a reconciliation of carrier subscribers with existing records in ALI database

• Renew carrier-ECN contracts

– Collaboration: • Quarterly meetings between carriers and DPS/ECN

– Carrier Feedback and Suggestions:• We want to hear your ideas and understand any concerns you may have

• Open communication is essential to achieving a mutually cost effective solution

~MN Carrier Rehoming

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Today in Minnesota:

» More than 3 million calls per year traverse the next generation network (ESInet)

»Nearly 80% of the calls placed to 911 are wireless

»5.4 Million population served by 104 PSAPs

»New NG911 features and functionality must continue to be implemented in order to meet the expectations of the public we serve

• And to capitalize on the public safety broadband initiative (FirstNet)

Summary

PSAP

DOT

PSAP Sends Data to DOT for Intelligent Traffic Reroute PSAP Forwards Telematics Data sent from

Vehicles to Hospital and Dispatches FirstResponders/Ambulance Simultaneously

HAZMAT HospitalHAZMAT Acknowledgedat time of crash

Vehicles Send Telematics DataDirectly to PSAP

PSAP Forwards Photos & VideoSent by 911 Caller to LE and Fire

Involved driver texts 911 using iPhone andSends Photos & Video of Crash to PSAP

Hospital ActivatesBurn Unit

Use Case: Vehicle Crash ~FUTURE

Passerby places a voice call to 911

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Dana Wahlberg

9-1-1 Program Manager

dana.wahlberg@state.mn.us

651-201-7546

Questions??