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Newgen Software Technologies Ltd is Market Leader in ECM & BPM. Among those only 5 companies in the world to feature in Gartner MQ for both BPM & ECM.
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Achieve continuous business benefits by automating and streamlining processes, using document imaging and workflow-based BPM and ECM solutions.
Solutions For Business Process & Content Management
Breakthroughg
MISSIONEnable organizations to continually improve their business processes for achieving agility and cost effectiveness through innovative software products, solutions and services.
Newgen Software was incorporated in 1992 with headquarters in New Delhi. We are the market
leaders in Business Process Management (BPM) and Enterprise Content Management (ECM).
We have a global footprint with over 700 installations in over 30 countries. More than 100 of these
implementations are large, mission-critical solutions deployed at the world's leading Banks,
Financial Services organizations, Insurance companies and BPOs.
Newgen offers a comprehensive BPM and ECM suite of products, covering the entire spectrum of
workflow automation, document management, imaging, report archival and distribution.
Hire the expert.
We are an organization of over 1000 people. A core team of highly skilled professionals has
been with the company since its formative years. The team has to its credit many
achievements including development of innovative products, filing of technology patents,
deployment of large-scale and mission-critical solutions, domain expertise and a global
blue-chip customer base.
We author one success story after another for our clients.
We are an organization of over 1000 people. A core team of highly skilled profession
Solutions For Business Process & Content Management
Analysts applaud.
Our Recent Accolades
Newgen Software features in the Gartner report titled 'Magic Quadrant for Business Process Management Suites, 2007'
'Market Leadership Award' for Document Management & Workflow Software & Services
Global leader in BPM and ECM solution
'Significant Player' in Banking DMS Report
“Newgen's ECM tools compare favorably against their bigger international competitors...OmniFlow is a 'true' BPM product"
Asia Top 200
Awarded 'Distinguished Product Company'
PRODUCTSPRODUCTS
Organizations have choice of deploying our solution on operating systems like Windows, Linux, AIX
, databases like Oracle, SQL server, Post GRE as well as application servers like IBM, Oracle 10G,
BEA Weblogic to meet their standards
Our products’ architecture ensures high performance, reliability, robustness and scalability.
Core Products
OmniExtractTM
(Extraction/Forms Processing Engine)
OmniReportsTM
(Reports Management Engine)
OmniOMSTM
(Output Management Engine)
OmniFlowTM
(Enterprise Workflow & BPM Engine)
OmniDocsTM
(Enterprise Document Management Engine)
OmniScanTM
(Production Scanning Engine)
VerticalProducts
CheckFlowTM
(Image-based Check Clearing & Payment System)Compliance ManagerTM
(SOXA Compliance, Clause 49)
Solutions For Business Process & Content Management
Case Studies
A leading life insurance company in India uses Newgen products for high performance.
Newgen's solution helped a highly reputed life insurance company to improve productivity, increase
cost savings and reduce processing time. Turn Around Time (TAT) drastically reduced by
approximately 45%. In addition, new policies are issued in as less as 24 hours.
A global Fast Moving Consumer Goods (FMCG) giant leverages Newgen products'
multi-platform & multi-lingual capabilities.
Newgen's BPM solution enabled a FMCG giant centralize and automate several processes.
The solution integrates with multiple existing ERP systems running on different platforms at
different locations and has multi-language implementation.
The solution helped the company achieve massive cost savings, improved vendor relationships,
with minimum change management and SOXA compliance.
A leading Financial Services company in India reaps benefits of Newgen products'
scalability, reliability and robustness.
A leading Financial Services company in India required to centralize operations, automate
processes, reduce Turn Around Time (TAT) and lower cost of operations. Newgen’s highly scalable
solution seamlessly integrated with various legacy applications, including the core system.
The solution has enabled the company, on an average, to open a new branch everyday, in addition to
multiple other benefits such as reduction in end-to-end loan processing time, reduced
big-ticket-size defaults, etc. The solution successfully supports a consistently expanding user base.
Meet enterprise needs.
SOLUTIONSSWe provide our clients the fastest implementation of Enterprise-Grade BPM & ECM solutions.
For us, all customers are unique and so are their needs. Which is why we believe in last-mile
integration. We provide an exact fit for businesses. We are among the fastest BPM & ECM
implementers, ensuring cost-effectiveness and quicker ROI for businesses on the move.
Our solution is an essential component of IT infrastructure of Global Fortune 500 companies and
leading BFSI-BPO companies, which:
• Enables centralization of processes
• Acts as a layer for orchestration of Web services
• Integrates legacy applications through automated, controlled and measured processes
• Enables Regulatory Compliance with regulations for Check Truncation
• Improves management control and monitoring for better decision making
• Aligns operations with business strategy
• Improves customer response time
Solutions For Business Process & Content Management
Banking & Finance
Insurance
Telecom
BPO & Shared Services
Govt. & Defense
Manufacturing
Our businessfocus
Case Studies
A global banking behemoth automates its processes and centralizes operations.
A global leader in the banking space employed Newgen's workflow and imaging solution
for centralization and automation of their back-office processes at the bank's Shared Service
Center (SSC).
The Newgen solution has helped the bank in setting up leaner branches, faster and efficient process
implementation, reduced Turn Around Time (TAT), greater control, quicker decision making and
overall improved productivity.
A leading Telecom operator discovers benefits of report management solution,
including regulatory compliance.
A leading Telecom operator in India implemented Newgen's DMS and Report Management System
using which, customer information can be viewed online and customer query/request be quickly
processed. Integration with the Interactive Voice Response (IVR) system enables customers to
obtain bills without any manual intervention. The solution also helps in improved auditing and
regulatory compliance.
Quicker ROI, Lower TCO.
BANKINGB GWith our domain expertise, we ensure our clients get more than they put in. Reap dividends.
Newgen enterprise solutions allow banks to build and sustain a competitive advantage by
automating their business processes, managing content, and simplifying critical and everyday
decision making.
Trade Finance
Investment Banking
Treasury/Cash Management
DomainExpertise
Corporate Banking
Payment & Clearing Systems
Compliance Management
Mortgage Banking
Retail Banking
"The BPM solution, OmniFlow Suite, from Newgen has enabled us to centralize a large
number of our processes, resulting in leaner and efficient branches. Branches have
been able to focus on sales while the processing activities are moved to centralized
back office in Mumbai. The Turn Around Time (TAT) has been significantly reduced,
leading to better customer experience.”
Deutsche Bank
Solutions For Business Process & Content Management
"We are pleased with the software delivery of your Image based Check Clearing Solution.
We found the in-built BPM platform very useful to align our business processes. It will
give us the flexibility to amend our business processes and improve them further. The
implementation teams are doing a good job. We hope the good work continues."
Abu Dhabi Commercial Bank
Core Focus Areas • End-to-end automation and centralization of various banking processes
• Image-enabling core banking and ERP systems and seamless integration with other
third-party applications such as Customer Service Systems, Billing Systems, etc.
• Report management for MIS reports and their distribution
• Output management solution for generation of account statements and consolidation etc.
• Centralized management of distributed enterprise output
• Payment and Clearing solutions, which are BPM-enabled for processing instruments such as
Checks, Interest Warrants, Dividend Warrants, Post Dated Checks and Onus Checks
Our Offerings IncludeAccount Opening & Account Servicing I Credit Card Issuance & Customer Servicing I Customer Query Resolution &
Channel Integration I Loan Origination System I Letter of Credit Processing & Bill Discounting I Remittance
Processing I Cash Management I Image-based Cheque Clearing System I Warrant Processing I Compliance
Records Management
Our Prestigious Customers IncludeHSBC Bank, Deutsche Bank, Mashreq Bank, Abu Dhabi Commercial Bank, RAKBANK, Bank of Tanzania, Hua Nan Bank,
Standard Chartered Bank, First Gulf Bank, CitiBank, ABN AMRO Bank, ICICI Bank, IDBI Bank, State Bank of India,
HDFC Bank, ING Vysya Bank, BNP Paribas, Karnataka Bank and Kotak Mahindra Bank
We enable optimum usage of resources for our clients to enhance productivity. Streamline processes.
Wealth Management
Investment Banking
Real Estate Advisory
Asset Management
DomainExpertise
Portfolio Management
Merchant Banking
Infrastructure Leasing
Compliance Management
“One of the key factors that has accounted for Fullerton India's rapid growth and
ramping-up of operations is the excellent support provided by Newgen Software.
Their state-of-the-art workflow routing and imaging system, OmniFlow, has met our
dynamic requirements very well. We look forward to a continued long-term
association with Newgen."
Fullerton India Credit Company Limited
FINANCIAL F C
Newgen's comprehensive, end-to-end solutions for Financial Services companies enable them to effectively
execute their strategies, shorten time-to-market, provide customized product and service offerings, and
transform from reactive to proactive enterprises.
Solutions For Business Process & Content Management
"We appreciate the Newgen team's willingness to crunch time lines to enable us to achieve
production deployment in quick time. The most remarkable thing about this project
however has been the relatively smooth UAT phase with minimal defects. I believe this
speaks volumes about the quality of the core product and the customization."
CitiWealth
Core Focus Areas • Process Automation and centralization of operations for rapid rollout of branches, faster loan
processing, improved tracking of sales prospects, reduction in big-ticket defaults and uniform
user experience
• Document Management solutions for image-enabling, indexing, storing and archiving documents
• Regulatory Compliance solutions to ensure adherence to geography-specific regulatory norms
Our Offerings IncludeAccount Opening & Account Servicing I Loan Origination System I Loan Processing I Customer Query Resolution ILead Generation I Management & Tracking I Accounts Payable & Accounts Receivable
Our Prestigious Customers IncludeFullerton India Credit Company Limited (FICCL), UBS, CitiWealth, CitiFinancial and GE Money
SERVICES
INSURANCEINSURA CWe enable large-scale deployments for our clients to beat competition. Ensure leadership position.
Newgen helps Insurance companies around the world to manage growth and retain leadership
position by ensuring complete automation and seamless integration with various applications, close
monitoring and tracking of automated processes, and adherence to government and industry
regulatory norms such as HIPAA, SOX and Basel II.
"The Newgen BPM solution allows us to closely monitor time frames, while efficiently
handling burgeoning growth in number and complexity of customer requests. This has been
possible due to the system's close integration with all other insurance applications."
Max New York Life
Health Insurance Compliance Management
General Insurance(Property and casualty)Life Insurance and Annuity
DomainExpertise
Solutions For Business Process & Content Management
"We needed a customized solution in a short period of time; nimbleness was key to our
requirements. The Newgen team implemented the solution in a record time. The
documents are now scanned with lesser human intervention and fewer errors, and the
solution acts as the spine of all information that comes into the organization through
policy holders. With the Newgen solution, it now takes only about three days as compared
to an average of 15 days to process a new policy application or claim.”
Sahara Life Insurance
Core Focus Areas • End-to-end automation and centralization of various Insurance processes
• Image-enablement and integration with legacy core Insurance systems
• Output management system for policy generation and other correspondence
• Facilitating collaboration across geographies to accelerate process execution time, while ensuring
informed decision-making for processes such as Policy Issuance and Claims Management
• Integration across multiple channels to ensure quick product delivery and rapid rollout of new
financial products and services
• Compliance with geography-specific regulatory requirements
Our Prestigious Customers IncludeMax New York Life, Norwich Union, Bajaj Allianz, ICICI Prudential, ICICI Lombard, Sahara Life
Insurance, Aviva Life Insurance, Ceylinco Life, LIC, Royal Sundaram Alliance General Insurance and
Life Insurance Corporation (Lanka) Ltd.
Our Offerings IncludeNew Policy Issuance I Policy Owner Service I Claims Management I Lead Management & Tracking
I Customer Query & Complaint Management
BBPPOO && SShhaarreed dWe enable business users to quickly model, customize and update enterprise processes.Control business processes.
“As a result of using the Newgen BPM platform over the last four years across multiple client
engagements, Wipro BPO is realizing significant benefits through improved process TATs,
enhanced employee productivity and better SLAs to service our customers. Our association
with Newgen has helped us realize our core value proposition of Standardization,
Simplification and Optimization to increase customer value.”
Wipro BPO
Newgen enables BPOs and SSCs to achieve Operational Excellence by enabling top-line growth,
while constantly driving down the costs and improving the quality of operations.
SLA Management
Banking Processes
Mortgage Processing
Insurance Processes
DomainExpertise
Manufacturing Processes
Compliance & Audit Management
Billing &Ticketing Operations
Credit Card Processing
Solutions For Business Process & Content Management
“Newgen's BPM solution integrates seamlessly with our SAP application for Purchase
Order (PO) based Accounts Payable process. We have been able to bring real-time
visibility into our business operations through the robust and scalable solution, which
allows us to efficiently process thousands of transactions per day.”
Ranbaxy SSC
Core Focus Areas • End-to-end automation & centralization of processes and real-time visibility & adherence to
regulatory compliance for the processes, even when they span multiple geographies
• Rapid process deployment and rollout, with a framework providing enough flexibility to quickly
accommodate process changes without sacrificing service levels
• Abstract processes from services and technology layers to enable enterprises to focus purely on
changes to business processes without worrying about their effects on lower levels of implementation
• Help realign, consolidate and streamline processes for Captive BPOs/SSCs
Our Prestigious Customers IncludeIBM Daksh, Dow Jones, WNS Global Services, UBS, Equinox, Patni BPO, Wipro BPO, EXL Services, iGate, Nipuna,
Wividus, Unilever Indigo, Ranbaxy SSC, Phillips SSC, CoreBPO, Core3 Inc., iEnergizer and Techspan SSC
Our Offerings IncludeLoans and Claims Processing I Transaction Processing I Billing and Ticketing Operations I Accounts Payable &
Accounts Receivable I Mortgage Loan Processing I Revenue Accounting I Travel and Expense Processing I Credit Card
Processing I Customer Query Resolution
SerServicevices
We go across
We believe nothing should come in theway of good governance. Not even red tape.
GOVERNMENTNewgen has successfully deployed Business Processes and Document Management solutions for
Public Sector Units, Central/State Governments, Legal Departments/Judiciary, Police, Educational
Institutions, Utilities, Company Registrars, Election Commissions, Administrative Reforms
Departments, Finance/Audit Departments, Central Banks, Transportation, International Organizations
and ICT at the Village Level.
"A committee comprising of representatives from our IT, Materials Management, Finance and
Marketing Departments evaluated several vendor offerings and chose Newgen…with over
two hundred users currently using the system, it has transformed the way documents were
managed at GSFC."
Gujarat State Fertilizers & Chemicals Limited
Solutions For Business Process & Content Management
Our Prestigious Customers IncludeSEC Phillippines, Office of Ombudsman & Bureau of Customs Philippines, Board of Investment
Thailand, Ministry of Water & Electricity Saudi Arabia, Royal Court Bahrain, Indira Gandhi Center for
Atomic Research (IGCAR), GSFC Gujarat, Estate office Chandigarh, Indian Navy, Indian Army,
Department of Personnel Grievances (India) , Comptroller & Auditor General of India, and WHO
VERVERTICALTICALS
We keep support structures streamlined forsmooth manufacturing operations. Think forward.
MANUFACTURINGNewgen's BPM suite of products enables organizations to increase returns on existing investments
in IT. Our solutions cater to a range of business processes in Product Engineering, Accounting and
day-to-day process automation for the organization. Newgen has successfully deployed Business
Processes and Document Management solutions for industry segments like Automotive
Engineering, FMCG, Pharma, Chemicals, Plastics, Project Management Organizations, Cement &
Steel and Food & Beverages.
"We are successfully using OmniDocs from Newgen for managing our Document
Workflow. It has enabled us to channel documents through predefined routes, instant
document access to authorized persons, ease in maintaining document versions, besides
other benefits. We are delighted and completely satisfied with Newgen's solution."
Group Sense Ltd., Hong Kong
Our Prestigious Customers IncludePraxair, GSL Hong Kong, Sony India, Johnson & Johnson, Honda Motors & Scooters India, Thai
Steel Cable, Dell, Glaxo Smithkline, Asian Paints and Electrolux.
......VERTICALSVERTICALS
We've helped Telecom majors take the call towards higher productivity. Are you listening?
TELECOMNewgen impacts more than 100 million telecom customers with its powerful Web-based Content
Management, Business Process Management, Bill Management and Output Management solutions.
Telecom service providers gain new agility in responding to changes in telecommunication practices
to increase returns on existing investments in IT and enhance customer service.
Newgen has successfully automated processes like Customer Acquisition, Fulfillment (Order
Management & Provisioning), Operation Support Systems (OSS), Channel Appointment,
Consolidated Electronic Bill Presentment, Distribution and Printing, etc.
"Newgen has proved to be a revenue saver. It has also consistently delivered huge ROI by
drastically reducing scanning, uploading and maintaining cost involved in acquiring and
retaining customer information."
Reliance Infocomm.
Solutions For Business Process & Content Management
Our Prestigious Customers IncludeReliance Infocomm ,Hutch India & Thailand, Airtel, Idea Cellular, Tata Teleservices, ETISALAT UAE
and CELTEL Congo.
Case StudiesA Government Agency in Philippines Ensures Speedy Justice for its Citizens Using
Newgen Solution.
The government agency was inundated by the rising volume of documents related to
cases/complaints filed by general public. Newgen BPM solution was used to automate the Case
Management System. The solution enabled the government agency to expedite the redressal of
public grievances, deliver speedy justice, monitor employees’ performance and cut down on its
document management and maintenance costs.
A Leading Paint Manufacturing Company in Asia Witnesses Improved Productivity and
Better Information Integrity.
The company was overwhelmed with a large number of paper-based manuals used at its various
plant locations and departments. With Newgen solution in place, manuals are hosted at a central
server, which provides rights-based and password-protected access to manuals. Changes/updations
to manuals are well synchronized and immediately propagated to everyone. Using the solution,
other information flows like Customer Complaint Handling and Vendor Approvals have also been
implemented.
A Premier Telecom Operator Discovers Benefits of Report Management Solution,
including Regulatory Compliance.
The Indian Telecom operator, amidst the booming Telecom market, was struggling to effectively
manage forms, bills and reports. It implemented Newgen’s DMS and Reports Management System,
which helped streamline the entire process. Using the solution, the customer information can be
quickly fetched and viewed online, and customer query/request instantly processed. The solution
also resulted in reduced costs, resource optimization, improved auditing and better regulatory
compliance.
Our prestigious clients across verticals Kenya Airways, Kuoni Travels, V.Ships, Indian Oil Corporation ,Oil and Natural Gas Corporation
Limited ,Eastern Naval Command , HQ - Integrated Defence Staff (IDS), Air Force Officers Personnel
- HQ Air Force and Thai Army, Thailand
OPDOPD
Offshore Product DevelopmentWe work with clients to deliver high-quality products while maximizing ROI, minimizing time-to-
market and making schedules predictable at manageable risks. In addition, we offer the assurance
of mature Software Engineering processes. Our processes comply with CMM Level 4 and ISO
27001 standards and incorporate our experience and best practices evolved over the last 15 years,
while working with some of the most demanding global corporations.
Newgen Software excels in providing end-to-end outsourcing services for development of enterprise
and packaged software products. We have been developing products for Fortune 500 corporations
in USA and Japan. In short, we have been pioneers in offshore product services development.
Core Focus Areas• Offshore Development Center
• Joint Product Development
• Team Augmentation
Our offshore product development expertise ensures global corporations operate at their optimum with minimum costs. Cover your risks.
Offshore Product Developmmennnntttt
Solutions For Business Process & Content Management
Offshore Product Development (OPD) for:• MFP Manufacturers
• Independent Software Vendors
• Others
Building World Class Products Features include:
• Hardware & Platform Independence
• Multi-Platform & Multi-Technology Support
• Support for Internationalization
• Robustness & Scalability
• Interoperability
• Maintainability
Time-to-Market
Predictability
Risk Management
OPD
Commitment
Collaboration
Expertise
Aligned Team
VALUED RELATIONSHIPS
YOUR NEEDS OUR OFFERINGS
ROI
Our OPD Focus Complements Our Delivery Strengths
© Copyright 2007-2008 Newgen Software Technologies Limited. All rights reserved. NEWGEN®
Business Process Management Solution, OmniFlow™, OmniDocs™, OmniExtract™, OmniScan™, OmniReports™ and OmniOMS™ are trademarks or registered trademarks of Newgen Software Technologies Limited. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies. The information contained herein is liable to change without notice and the user isadvised to consult Newgen for getting the latest information.
HyderabadNewgen Software Technologies Ltd.304/2, 3rd Floor, Block-I, White House6-3-1192/1/1, Kundan Bagh Begumpet, Hyderabad - 500 016Tel: + 91 - 40 - 5561 1020, 3912 1020Telefax: + 91 - 40 - 2784 0156Email: newgenhyd@newgen.co.in
MumbaiNewgen Software Technologies Ltd.B-Pitruchhaya,Parulekar Marg,Off. Ranade Road, DadarMumbai - 400 028Telefax: + 91 - 22 - 2444 6588-89Email: newgenmumbai@newgen.co.in
ChennaiNewgen Software Technologies Ltd.Brooklyn Business Centre5th Floor, East Wing,103 - 105, Poonamalle High Road(Next to Dasaprakash Hotel), Chennai - 600 084Tel: + 91 - 44 - 55651060~62Email: newgenchennai@newgen.co.in
International Offices:UKNewgen Software Technologies Ltd.68 Lombard StreetLondon EC3V, 9LJTel: + 44 - 207 - 868 1736Mobile: + 44 - 78154 96669Email: intmkt@newgensoft.com
UAENewgen Software Technologies Ltd.YI 46PO Box 120586Sharjah Airport International Free ZoneSharjahUnited Arab Emirates (UAE)Email: emea@newgensoft.com
MalaysiaNewgen Software Technologies Ltd.Plaza SentralKuala Lumpur Malaysia.Ph: + 6017 2527239 Email: asiapac@newgensoft.com
USNewgen Software Inc.1364 Beverly Road, Suite 300McLean, VA 22101Tel: + 1 - 703 - 749 - 2855Email: usa@newgensoft.com
www.newgensoft.com
Corporate Office: New DelhiNewgen Software Technologies Ltd.A-6, Satsang Vihar Marg, Qutab Institutional AreaNew Delhi - 110 067Tel: + 91 - 11 - 2696 3571, 2696 4733, 2656 1223,26371267~71Fax: + 91 - 11 - 2685 6936Email: corpmktg@newgen.co.in
Sales & Support Offices:New DelhiNewgen Software Technologies Ltd.E44/13, Okhla Industrial Area Phase IINew Delhi - 110 020Tel: + 91 - 11 - 2638 4060, 2638 6158Email: newgendelhi@newgen.co.in
BangaloreNewgen Software Technologies Ltd.FF-2, Alpine Arch, 10 Langford RoadBangalore - 560 025Tel: + 91 - 80 - 2223 7765, 2227 3614Telefax: + 91 - 80 - 2229 1615Email: newgenbangalore@newgen.co.in
KolkataNewgen Software Technologies Ltd."Malancha", 1st Floor, 4A, Lala Lajpat Rai SaraniKolkata - 700 020Tel: + 91 - 33 - 2280 1860, 2280 1870Email: newgenkolkata@newgen.co.in
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