Norton Unit Concord Centre for Mental Health

Norton Unit – Concord Centre for Mental Health

Speakers: Lance Takiari - Operational Nurse Manager SLHD MHS Zohaib Memon – Nursing Unit Manager Norton Unit Natalie Chee Quee – Clinical Nurse Educator SLHD MHS

Norton Unit - CCMH

Norton Unit is a 20-bed acute adult mental health admission unit located at Concord Centre for Mental Health.

Norton Unit provides continuing care for people with mental health issues who will most likely have had routine or intermittent contact with community mental health services for at least 2 years.

Achieving Your Goals With You

Knowing How We Are Doing

Average Length of Stay

36% improvement from Jan 15 – June 15 to Nov 16 – Apr 17

Average Length of Stay - Actions

21-day reviews

More efficient

handovers

Increased direct care

time

Patient Journey Board

Introduction of CHOC

electronic notes

Partnership with

community

7-day follow-up

procedures

28-Day Readmission Rate

28-Day Readmissions by Service

‘Hospital 2 Home’ referrals

Improvements in 7-day follow-up

Involving family and carers in

discharge planning

Identifying need for care-

coordination referrals

Identifying need for assertive

community team referrals

Relapse prevention

interventions

Community Health and

Outpatient Care

28-Day Readmission Rate - Actions

7-Day Follow-Up

9% improvement in the last 6 months

Patient Status at a Glance

Community MH Team

Care-Coordinator

Current Legal Status

Treating team

Primary nurses

Leave status

Nursing Observation

Level

Patient Journey Board

Patient Journey Board

Therapeutic Interventions

Therapeutic Interventions

Photo of relaxation room with new wallpaper

Plans for 2017/2018

SMART Goal: Reduce 28-readmission rates to 18% or less by the end of Dec 2017

Focus on continuity of care that is sustainable post-discharge through Community INREACH program.

Implement Back to Basics (QI) project by Dec 2017

Introduce meditation and self care programs for both clients and staff

Incorporate Nursing Midwifery Excellence Program into existing Business plan

Questions?