PEAK PERFORMANCE REVIEW 2015 OVERVIEW - … performance review 2015 overview. ... 2015 actual. goal....

PEAK PERFORMANCE REVIEW2015 OVERVIEW

SCOTT CARDENAS, CHIEF INFORMATION OFFICERCHRIS BINNICKER, DEPUTY CHIEF INFORMATION OFFICER

CHRIS TODD, CHIEF TECHNOLOGY OFFICERJENNY SCHIAVONE, DIRECTOR OF CITYWIDE MARKETING

JUNE 17th, 2016

BUDGET

$30,197 $30,102

$21,827 $20,527

$772 $766

$89 $77

$-

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

$45,000

$50,000

$55,000

$60,000

2015 Budget 2015 Actual

2015 Budget vs Actual

InternalServices

CapitalEquipment

Services andSupplies

Personnel

$1,478,587

$7,724,947

$421,162

$132,052

$630,579 $205,225 $77,567 2015 Revenue

Billings for Services

Cable Franchise Fees

Expenditure Reimbursement

Misc Revenue

Phone Commissions

System Processing Revenue

Telephone Refunds

2015 BUDGET: $52,885,2572015 ACTUAL: $51, 470,716.02

2016 BUDGET: $56,832,936

13.7% 13.1% 9.4% 6.7%18.3% 24.3%

10% 10% 11% 11% 11% 11%

0%5%

10%15%20%25%30%

Citywide* TS High PerformerCitywide*

High PerformerTS

Turnover Before2 Years TS

Turnover Before2 Years

Citywide*

Turnover

2015 Actual Goal

HR METRICS

OURSERVICES

GARTNER MATURITY SCORE

OURCUSTOMERS

OURPEOPLE

VOICE OF THE CUSTOMER SURVEY

Ensure easy access – anytime, anywhere.

Progressive, user-friendly solutions built for the future.

Attract, develop and retain innovative, passionate people.

EMPLOYEE ENGAGEMENT INDEX

NATIONAL CITIZEN SURVEY

78.5 792014 2015

CCD INDEXTS INDEX

OURSERVICESGARTNER MATURITY SCORE

2013: 1.82014: 2.52015: N/A2016: 3.1

INNOVATIONS• Milestone Upgrade• SupportNow Launch• Virtualization of Servers

(Wastewater, O365)• DSD Scheduling –

Reduce Amount of Paper Used by 1 Ton/Year

OURCUSTOMERSVOICE OF THE CUSTOMER SURVEY

2013: 3.212014: 3.222015: 3.502016: 3.61

NATIONAL CITIZEN SURVEY

2014: 78.52015: 79

INNOVATIONS• New pocketgov.com

features added monthly• Salesforce CRM• AEM/Denvergov.org• Wi-Fi Redesign• Accela

OurServices

OURPEOPLEOHR EMPLOYEE ENGAGEMENT SCORE

2011: 5.32013: 7.22014: 27.052015: 29.08

INNOVATIONS• Employee Art Walk• 3D Printer• CNN: Internal News

Channel• Expand DPT-TS

partnership to include internships

• Town Halls

WHETHER YOU LIVE, WORK,

OR PLAY HERE, WE ARE

CONNECTING YOU TO YOUR

MILE HIGH CITY!

MARKETING & TS ALIGNMENT