PEAK PERFORMANCE REVIEW2015 OVERVIEW

SCOTT CARDENAS, CHIEF INFORMATION OFFICERCHRIS BINNICKER, DEPUTY CHIEF INFORMATION OFFICER

CHRIS TODD, CHIEF TECHNOLOGY OFFICERJENNY SCHIAVONE, DIRECTOR OF CITYWIDE MARKETING

JUNE 17th, 2016

BUDGET

$30,197 $30,102

$21,827 $20,527

$772 $766

$89 $77

$-

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

$45,000

$50,000

$55,000

$60,000

2015 Budget 2015 Actual

2015 Budget vs Actual

InternalServices

CapitalEquipment

Services andSupplies

Personnel

$1,478,587

$7,724,947

$421,162

$132,052

$630,579 $205,225 $77,567 2015 Revenue

Billings for Services

Cable Franchise Fees

Expenditure Reimbursement

Misc Revenue

Phone Commissions

System Processing Revenue

Telephone Refunds

2015 BUDGET: $52,885,2572015 ACTUAL: $51, 470,716.02

2016 BUDGET: $56,832,936

13.7% 13.1% 9.4% 6.7%18.3% 24.3%

10% 10% 11% 11% 11% 11%

0%5%

10%15%20%25%30%

Citywide* TS High PerformerCitywide*

High PerformerTS

Turnover Before2 Years TS

Turnover Before2 Years

Citywide*

Turnover

2015 Actual Goal

HR METRICS

OURSERVICES

GARTNER MATURITY SCORE

OURCUSTOMERS

OURPEOPLE

VOICE OF THE CUSTOMER SURVEY

Ensure easy access – anytime, anywhere.

Progressive, user-friendly solutions built for the future.

Attract, develop and retain innovative, passionate people.

EMPLOYEE ENGAGEMENT INDEX

NATIONAL CITIZEN SURVEY

78.5 792014 2015

CCD INDEXTS INDEX

OURSERVICESGARTNER MATURITY SCORE

2013: 1.82014: 2.52015: N/A2016: 3.1

INNOVATIONS• Milestone Upgrade• SupportNow Launch• Virtualization of Servers

(Wastewater, O365)• DSD Scheduling –

Reduce Amount of Paper Used by 1 Ton/Year

OURCUSTOMERSVOICE OF THE CUSTOMER SURVEY

2013: 3.212014: 3.222015: 3.502016: 3.61

NATIONAL CITIZEN SURVEY

2014: 78.52015: 79

INNOVATIONS• New pocketgov.com

features added monthly• Salesforce CRM• AEM/Denvergov.org• Wi-Fi Redesign• Accela

OurServices

OURPEOPLEOHR EMPLOYEE ENGAGEMENT SCORE

2011: 5.32013: 7.22014: 27.052015: 29.08

INNOVATIONS• Employee Art Walk• 3D Printer• CNN: Internal News

Channel• Expand DPT-TS

partnership to include internships

• Town Halls

WHETHER YOU LIVE, WORK,

OR PLAY HERE, WE ARE

CONNECTING YOU TO YOUR

MILE HIGH CITY!

MARKETING & TS ALIGNMENT