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7/21/2019 PM0013 B1939 MQP Answer Key
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SIKKIM MANIPAL UNIVERSITY - DDE
Master of Business Administration MBA Semester I
PM 0013MANAGING HUMAN RESOURCES IN PROJECTS 4 Credits
(Book ID B1939)
Model Question Paper Answer Key
Duration: 3 hours Total marks: 140
Section A
ESSAY TYPE QUESTIONS (10 Marks each)
[Please answer Any Fouressay type questions in a separate page answer sheet especially provided
for the purpose] (10*4=40 Marks)
1. What is the relationship between performance and conflict? Discuss the different levels at
which conflict can occur in an organisation.
(Answer : Refer 6.2.2 pg.127; 6.5 pg.138141)
2. Discuss the different leadership styles and roles that are adopted by Project Leaders.
(Answer : Refer 9.3 and 9.4 pg.237 241)
3. Discuss any five motivational theories that help in understanding needs of individuals and
how they can be motivated.
(Answer : Refer 10.3 pg.259 269)
4. What is Strategic Human Resource Management? Discuss the 5-P Model of Strategic Human
Resource Management with a suitable exxample.
(Answer : Refer 12.2 pg.323 326)
Case Study
Julie works at the Sheraton Towers in Melbourne. At the Sheraton she works in the Housekeepingdepartment. Her role within the department is to train all new staff in general
housekeeping skills.
Today she is training a new staff member Anna, on how to clean and maintain the mini bar in
guestrooms. Anna who has just recently arrived from Fiji finds that Julies Australian
accent is quite difficult to understand.
She has asked Julie to repeat her instructions for cleaning and restocking the mini bar, and she is still
unable to understand her. So she decides to complete the task her way before moving on to another
room where she repeats the same task.
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After Anna has completed cleaning and restocking all the mini bars that she was assigned, Julie checks
to see that the tasks were completed to job specification. Julie quickly discovers that Anna has not
completed the task as she was instructed to. She wonders how this
could happen when she has instructed Anna over and over again.
As Anna is about to go home Julie catches up with her and asks Anna to redo the mini bars. Annacant understand why Julie wants her to do this again, when the afternoon ousekeeping staff is now on
duty.
Anna tells Julie that she has to go home now, and is unable to stay back tonight. Julie cant believe
what shes hearing and tells Anna that she must finish her job before she goes home,
and if she doesnt do this, then she will report her to the House Keeping Manager and Human
Resource Manager
(Source:http://www.fremont.k12.ca.us/cms/lib04/CA01000848/Centricity/Domain/189/communication
_at_work_soft_skills.pdf)
Discussion Questions:
5. Why has communication failed here?
6. How can communication be improved between Anna and Julie?
Section B
Multiple Choice Questions (MCQ)
[Please answer allthe following questions]
Answer the following one mark questions from (1-50) (1*50=50 marks)
Q.No. Question Statement Correct Answer
1. Arranging the required resources to carry
out the project is called ___________.
a. Resource scheduling
b.
Resource planningc. Resource forecasting
d. Resource optimisation
a.Resource
scheduling
2. Of the following which can be classified as an indirect
cost?
a. Wages
b.
Salary
c. Cost of machinery
d. Promotional cost
d.Promotional cost
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3. In the project life cycle, which step includes managing
and assembling the required resources to initiate a
project?
a. Identification
b. Preparation
c. Appraisal
d. Presentation
d.Presentation
4. Providing Equal Employment
Opportunity is an example of_________
a. Organisational objectives
b.
Societal objectives
c. Functional objectives
d. Personal objectives
b.Societal
objectives
5. In the managerial functions, __________ includes
implementing the plans that have already been
formulated.
a. Organising
b. Controlling
c.
Directing
d. Staffing
c.Directing
6. HRP stands for ______________
a. Human Resource Planning
b. Human Recruitment Planning
c. Human Resource Programming
d.
Human Recruitment Programming
a.Human
Resource
Planning
7. Among Key Project Personnel, customers fall into the
category of _____________
a.
Executive steering committee
b. Governance board
c. Project stakeholders
d.
Schedulers
c.Project
stakeholders
8. ___________ are responsible for monitoring the b.Quality engineers
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specific standards set for the project.
a. Production engineers
b. Quality engineers
c. Process engineers
d. Project advisory group
9. ___________is the person who ensures that the pre-
stated activities and tasks are completed as per the
scheduled time.
a.
Project planner
b. Project scheduler
c.
Project sponsor
d. Project team leader
d.Project team
leader
10. In the ____________ stage of the Project Team Life
cycle there is emotional response to the demands of the
project.
a. Norming
b. Adjourning
c. Storming
d.
Performing
c.Storming
11. ______________in a team implies that members of the
team belong to
different backgrounds.
a. Dissimilar Interests
b. Diversity
c. Dissonance
d.
Differentiation
b.Diversity
12. PERT stands for __________
a. Project Evaluation and Reporting Techniques
b.
Project Estimation and Review Techniques
c. Process Evaluation and Review Techniques
d. Project Evaluation and Review Techniques
d.Project Evaluation
and Review
Techniques
13. ___________ is the the functional area where the
project manager compares
a.Terminating
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the actual outcomes of a project with its desired
outcomes.
a. Terminating
b. Controlling
c. Reporting
d. Budgeting
14. A manager who has understanding of someones pain,
emotions or feelings is said to have_____________.
a.
Sympathy
b. Apathy
c.
Empathy
d. Affection
c.Empathy
15. _________ focus on the ability of a person to manage
and guide a team
towards a common goal.
a. Personnel skills
b. Knowledge
c. Technical skills
d.
Leadership skills
d.Leadership skills
16. A ________involves task forces that have been
brought together from
different departments to work on a project and achieve
a common goal.
a. matrix team
b. departmental team
c.
functional team
d. operational team
a.matrix team
17. Which of the following is a reason for Intra-team
Conflict?
a. Goal convergence
b. Equilibrium
c.
Realistic expectations
d.
Personal variables
d.Personal
variables
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18. In the ___________ stage, conflict can be avoided if
proper feedback about project
performance is given to the team members.
a. Forming
b. Build-up
c. Implementation
d. Final
b.Build-up
19. SRAM stands for ______________.
a.
Sample Responsibility Assignment Matrix
b. Simple Responsibility Assignment Matrix
c.
Simple Reporting Assignment Matrix
d. Similar Responsibility Assignment Matrix
a.Sample
Responsibility
Assignment Matrix
20. ____________ is a technique that helps in simplifying
project activities.
a.
Critical Path Method
b. Delphi Technique
c. Work Breakdown Structure
d. Work Balance Technique
c.Work Breakdown
Structure
21. Nominal Group Technique is a _________ process.
a. Idea generation
b. Problem solving
c. Resource generation
d. People counselling
b.Problem
solving
22. ____________communication helps the teams in
managing risks and changes.
a.
Efficient
b. Effervescent
c. Enigmatic
d.
Established
a.Efficient
23. There are ______to Effective Communication.
a. 6Cs
b. 5Cs
c.
7Cs
c.7Cs
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d. 8Cs
24. The 5Ws in the completeness of communication are
what, when, where, why and _______.
a. Which
b. Whether
c.
Whither
d. Who
d.Who
25. Functional level leaders carry out the directions of
__________leaders.
a.
Operational-level
b. Business level
c.
Corporate-level
d. Staff-level
b.Business
level
26. ________ is a style of leadership where the project
manager motivates the followers with awards and
recognition.
a. Democratic leadership
b. Action oriented leadership
c.
Transactional leadership
d. Transformational leadership
c.Transactional
leadership
27. An individual who takes the financial responsibility of
a business to implement the project is called
____________
a. Project Sponsor
b. Project Creator
c.
Project Processor
d. Project Planner
a.Project
Sponsor
28. According to__________, motivation means a
process of stimulating people to action to accomplish
desired goals.
a. Dale S. Beach
b.
DaltonE. McFarland
c.W.G.Scott
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c. W.G.Scott
d. Michael J. Jucius
29. Theory X and Theory Y theories of human motivation
was developed__________.
a. Edwin Locke
b.
David McClelland
c. William Ouchi
d. Douglas McGregor
d.Douglas McGregor
30. According to the __________an employee gets
demotivated whenever he perceives any disproportion
in the outcome-input ratio.
a.
Equity theory
b. ERG theory
c. Cognitive evaluation theory
d.
Cognitive dissonance theory
.
a.Equity
theory
31. _____________ method aims to assess the
effectiveness of Human Resource Management .
a. Human resource auditing
b. Human recruitment accounting
c. Human resource accounting
d. Human recruitment auditing
c.Human
resource
accounting
32. _______________ was initiated by Peter F.Drucker.
a. Assessment Centres
b.
Management by Objectives
c. Behaviourally Anchored Rating Scales
d. 360 Degree Feedback
b.Management
by Objectives
33 The termination of an employee due to ethical issues is
called _______
a. Suspension
b. Dismissal
c.
Layoff
c.Layoff
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d. Strike
34 Human resource and _______work together for
achieving business strategies.
a. top level management
b. lower level management
c.
middle level management
d. operational level management
a.top level
management
35 __________ is the author of Human Resource
Management: Theory and Practice.
a.
Flippo
b. David Ulrich
c.
Peter Drucker
d. John Bratton
d.John Bratton
36 In the 5-P model ________refers to organisations
attitude towards its employees and how they should
be treated.
a. Policies
b. Philosophy
c.
Practices
d. Processess
b.Philosophy
37 In the classification of Elements of Strategic Human
Resource Management _________ include different
factors related to each employee.
a. Interpersonal elements
b. Internal elements
c.
Intrapersonal element
d. Individual elements
d.Individual
elements
38 WPM stands for ______________
a. Workers Part-time in Management
b.
Workers Promotion in Management
c. Workers Participation in Management
d. Workers Programmes in Management
c. Workers
Participation in
Management
39 Trade unions are defined in Section 2(h) of Indian a.1926
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Trade Union Act, __________.
a. 1926
b. 1927
c. 1928
d. 1929
40 The Indian National Trade Union Congress (INTUC)
was established in _______ by Sardar Vallabh Bhai
Patel.
a.
1956
b. 1926
c.
1949
d. 1947
d.1947
41 Securing fair and just compensation to all employees
comes under the purview of __________
a.
Judiciary functions
b. Social functions
c. Welfare functions
d. Developmental functions
c.Welfare
functions
42 Minority groups are also known as _____________ .
a. tertiary groups
b. secondary groups
c. primary groups
d. underpriveledged groups
b.secondary
groups
43 In India, _______are considered as minority groups.
a. Christians
b.
Hindus
c. Brahmins
d. Jains
a.Christians
44 _____________helps a person to realise how
his/her behaviour would affect another person.
a. Self-esteem
b. Sympathy
c.
Empathy
d.Self-
monitoring
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d. Self-monitoring
45 _______________ includes teams from various
nations, continents, cultures and backgrounds working
together on a project.
a. Overseas project
b.
International project
c. Foreign project
d. Boundary project
b.International
project
46 Specifications with regard to Ventilation and
Temperature are stated in _________ of the Factories
Act, 1947.
a.
Section 12
b. Section 13
c. Section 11
d.
Section 14
b.Section 13
47 According Section 16 of the Factories Act, 1947, the
size of the room should be at least _________cubic
meters.
a.
9.5
b. 9.7
c. 9.9
d. 9.8
c.9.9
48 OSHA stands for _____________
a. Occupational Security and Health Act
b. Official Safety and Hazard Act
c.
Official Safety and Health Act
d. Occupational Safety and Health Act
d.Occupational
Safety and
Health Act
49 The safety of the workers employed in mines is
regulated by the provisions
under Mines Act___________.
a. 1954
b. 1951
c.
1952
c.1952
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d. 1953
50 The voluntary movement on Safety, Health and
Environment (SHE) has been developed at
the___________.
a. industrial level
b.
national level
c. international level
d. organizational level
b.national
level
Answer the following two mark questions from (51-75) (2*25=50 marks)
Q.No. Question Statement Correct Answer
51. _________also covers activities such as ___________
.
a. Engineering project, purchasing
b.
Procurement project, acquisition
c. Research project, establishing dome
d. Construction project, develop technology
b.Procurement
project,
acquisition
52. State whether the following are True (T) or False (F)
i.Resource optimisation rrefers to proper utilisation of
available resources.
ii. Resource allocation helps a project manager identify
which resources are to be utilised at what time.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c.
i.(F) ii. (F)
d.
i.(F) ii. (T)
a.i.(T) ii. (T)
53. The _________aspect refers to the compensation of the
employees.
a. Personal, employee grievance
b. Welfare, training
c. Industrial, recruitment
d. Personnel , compensation
d.Personnel ,
compensation
54. State whether the following are True (T) or False (F) b.i.(T) ii. (F)
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i.Recruitment is the process of inviting applications from
suitable candidates for the vacancies.
ii.Recruitment involves choosing the best candidate out of
those who have applied for the job.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d.
i.(F) ii. (T)
55. In an academic project Internal Stakeholders include
______________ and ____________
a.
Students, Publishers
b. Librarians, Partners
c. Teaching Staff , Online Hosts
d.
Administrators, Learning Technologists
d.Administrators,
Learning
Technologists
56. State whether the following are True (T) or False (F)
i.Process engineers advises the project sponsor and project
manager.
ii.Schedulers are responsible for managing the master
schedule plan for all the activities of the project.
a. i.(T) ii. (T)
b.
i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
d.i.(F) ii. (T)
57. In the _________ stage of team formation there is
__________ of/among team members.
a.
Adjourning, resolution
b. Norming, orientation
c. Storming, disagreement
d. Forming, frustration
c.Storming,
disagreement
58. State whether the following are True (T) or False (F)
i.Internal support is possible when the team members
have good intrapersonal skills.
c.i.(F) ii. (F)
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ii.External support is gained through co-ordination of the
various project functions.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
59. State whether the following are True (T) or False (F)
i.Technical skills involve the competency of a person in
operating systems.
ii.Leadership skills focus on the competency of a person
in motivating a group of members towards a common
goal.
a. i.(T) ii. (T)
b.
i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
a.i.(T) ii. (T)
60. _________ skills are reqired to make ________ decisions.
a. Leadership, software purchase
b.
Team building, procurement
c. Analytical , result oriented
d.
Technical, recruitment
c.Analytical ,
result oriented
61. State whether the following are True (T) or False (F)
i.The difference between the actual and the desired needs
leads to conflicts leads to inter group conflict.
ii.Intra-Organisational conflict arises between two
organisations.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c. i.(F) ii. (F)
d. i.(F) ii. (T)
c.i.(F) ii. (F)
62. State whether the following are True (T) or False (F)
i.Conflict between different hierarchical levels is called
b.i.(F) ii. (F)
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horizontal conflict.
ii.Horizontal conflict can occur because of inadequate or
ineffective communication
a. i.(T) ii. (T)
b. i.(F) ii. (F)
c. i.(T) ii. (F)
d. i.(F) ii. (T)
63. State whether the following are True (T) or False (F)
The purposes of manpower estimation are:
i.Predict the cash flow requirements
ii. To assess the quality of the project
a. i.(T) ii. (T)
b.
i.(F) ii. (F)
c. i.(T) ii. (F)
d. i.(F) ii. (T)
c.i.(T) ii. (F)
64. _________ and ___________ are qualitative methods of
manpower estimation.
a. Markov analysis, Skill Inventory
b.
Replacement chart, Turnover analysis
c. Delphi technique,Turnover analysis
d. Replacement chart, Delphi technique
d.Replacement chart,
Delphi technique
65. State whether the following are True (T) or False (F)
i.Jargon refers to words, specific to a particular
domain.
ii.Communication can be made more effective with the use
of jargon.
a. i.(T) ii. (T)
b. i.(F) ii. (F)
c.
i.(T) ii. (F)
d. i.(F) ii. (T)
c.i.(T) ii. (F)
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66. __________ and ___________ are included in the 7Cs of
Effective Communication.
a. Consideration, Courtesy
b. Completeness, Compactness
c. Courtesy, Comprehension
d. Clarity, Cause
a.Consideration,
Courtesy
67. _____________ style believes in __________.
a. Free-rein leadership, high performance
b.
Autocratic leadership, control
c. Action oriented, power
d.
Transactional leadership, participation
b.Autocratic
leadership, control
68. State whether the following are True (T) or False (F)
According to BonomaSlevin Leadership Model:
i.Consultative autocratic manager alone makes all
decisions.
ii.Shareholder manager has open discussions and
decisions are made by the team.
a. i.(T) ii. (T)
b.
i.(F) ii. (T)
c. i.(T) ii. (F)
d.
i.(F) ii. (F)
d.i.(F) ii. (F)
69. A project manager is expected to
strengthen the moral of all team
members to meet both _________and __________ goals.
a.
intrinsic, extrinsic
b. internal, external
c. professional, personal
d. industrial, global
c.professional,
personal
70. State whether the following are True (T) or False (F)
i.High performance - Low potential employees are
provided alternate challenges and motivated to learn more.
ii. Low performance - High potential employees are
c.i.(T) ii. (F)
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warned to increase their performance.
a. i.(T) ii. (T)
b. i.(F) ii. (T)
c. i.(T) ii. (F)
d. i.(F) ii. (F)
71. The correct sequence of the last three steps in the Strategic
planning process is :
a.
Formulating, Implementing and Evaluating the
business strategy
b.
Formulating, Evaluating and Implementing the
business strategy
c. Evaluating, Formulating and Implementing the
business strategy
d. Evaluating, Formulating and Scanning the business
strategy
a.Formulating,
Implementing and
Evaluating the
business strategy
72. State whether the following are True (T) or False (F)
i.The United Trade Union Congress was formed during
1951.
ii.The Hind Mazdoor Sabha was formed in 1949.
a.
i.(T) ii. (T)
b. i.(F) ii. (T)
c. i.(T) ii. (F)
d. i.(F) ii. (F)
d.i.(F) ii. (F)
73. State whether the following are True (T) or False (F)
Measures to Manage Diversity include:
i. Involvement of employees
ii. Linking adversity with strategic plan
a. i.(T) ii. (T)
b.
i.(T) ii. (F)
c. i.(F) ii. (T)
d.
i.(F) ii. (F)
b.i.(T) ii. (F)
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74. The reasons for accidents in the workplace are classified
as________ and _________
a. Personal , Professional
b. Internal, External
c.
Physical, Physiological
d. Behavioural, Non- behavioural
d.Behavioural, Non-
behavioural
75. State whether the following are True (T) or False (F)
i.Accidents in the Mining industry can occur due to low
levels of oxygen.
ii.Accidents in the Shipping industry can occur due to
inadequate scaffolding.
a. i.(T) ii. (T)
b. i.(T) ii. (F)
c.
i.(F) ii. (T)
d. i.(F) ii. (F)
b.i.(T) ii. (F)
********************
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