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Presentation Title | 1
Presented by:
Robert May
Robert.may@lexisnexis.com
901-261-2785
LexisNexis Screening Information Prepared Exclusively for
Corporate United
&
Source One Management Services, LLC
Agenda
• Section 1: Company Background
• Section 2: Scope of Services
• Section 3: Service Levels
• Section 4: System Capabilities
• Section 5: Reporting
• Section 6: Account Management
Section 1 - Company History
LexisNexis has a 35 year history. ChoicePoint WorkPlace Solutions was formed on August 8, 1997 as a spin-off of Equifax Services. We trace our company roots back to the 1940’s when we first began conducting background investigations for the Department of Defense
Company OwnershipTo enhance its leadership position in the global risk information market, on September 19,
2008, the LexisNexis parent company, Reed Elsevier, completed the acquisition of ChoicePoint®. Reed Elsevier is a world leading provider of professional information and online workflow solutions in the Science, Medical, Legal, Risk Information and Analytics and Business sectors. ChoicePoint has become part of the LexisNexis® Risk & Information Analytics Group. Services will be provided through ChoicePoint WorkPlace Solutions Inc.
About LexisNexis:LexisNexis is a leading global provider of content-enabled workflow solutions designed specifically for
professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis and Nexis services. A member of Reed Elsevier, LexisNexis serves customers in more than 100 countries with more than 13,000 employees worldwide.
About Reed Elsevier: Reed Elsevier is a world leading provider of professional information and online workflow solutions in
the Science, Medical, Legal, Risk Information and Analytics, and Business sectors. Based in over 200 locations worldwide, we create authoritative content delivered through market
leading brands, enabling customers to find essential data, analysis and commentary to support decisions.
Company Direction
Automation
Compliance
Technology
Value
T wo of the most critical values for Corporate United members are performance and service. Every day you must be at the top of your game and provide exceptional customer experiences. Creating great customer experiences starts with great people. This is where the members of Corporate United will benefit by choosing LexisNexis.
We will help you retain the excellence you’ve worked so hard to build by working with you to develop a compliant screening program based on automation, technology, compliance and value. How?AutomationThe members of Corporate United will have advanced digital solutions including web-based or integrated background screening, an available electronic chain of custody process, multiple reporting options, and constant status monitoring so you’re always informed of progress and results. TechnologyModern solutions are about options, and Corporate United members will have them by choosing LexisNexis. Whether you select a web-based or an integrated screening process, a la carte or package searches, turnaround time reports or usage reports, it’s all about what’s best for you. ComplianceWhen you perform services, you have to do them professionally – and you have to do them right. Members of Corporate United can trust LexisNexis to use appropriate, acceptable methods when providing background screening and drug testing services. As a company who has deployed an entire Global Compliance Organization, most screening providers talk about compliance, but few have made the heavy investment LexisNexis has in this area. ValueValue is a personal thing that requires understanding and problem solving. Personal not to just one, but to your entire organization and the clients you support. With LexisNexis, you will receive value that makes you feel good about your decisions – knowing you’ve received quality services and received them fairly. It’s that simple.
Section 2 – Scope of Services• Background Screening
– Verifications• Social Security Number Verifications• Employment Verifications• Education Verifications • Reference Interview or Checks• Professional License Verifications• Credit Reports• Motor Vehicle Reports• Employment Eligibility Verification (EEV)
Services – Criminal History
• Federal and County Courthouse Searches• LexisNexis® National Criminal File• Regional and Statewide Database Searches
– Specialized Searches• Sex Offender Registry Searches• Global Sanctions Searches – OFAC & Terrorist
Watch Lists• Financial Sanctions Searches• Healthcare Sanctions Searches• LexisNexis Contractor Screening• Global Employment Screening Services• Esteem® – Workplace Theft and Fraud Exchange• Electronic Fingerprint Services
• Drug Testing• Instant Drug & Alcohol Testing• Random Drug & Alcohol Testing• Laboratory Testing• Collection Site Management• National Scheduling Center• Drug Testing Policy Development and Review• LexisNexis Digital Solutions (Digital Custody and
Control Forms) • Point of Collection Testing• Medical Review Officer (MRO) Services• Fingerprinting• Electronic Fingerprint Services• Electronic Fingerprint Services for Contractors
• Global Screening• Criminal Background Checks• Employment and Education Verifications• General Reference Verifications• Corporate Affiliations• Searches of Civil Public Records• Credit/Bankruptcy Information and Checks• Driver’s License Verifications• Professional License Verifications• Global and Local Language Media Checks
Additional Services & Solutions
• Additional Services– Adjudication and
Scoring Services– Web-based EEV I-9
Services– Complete DOT
Compliance Services– Business Expense
Recovery Services
• Additional Solutions– Contractor Screening– Candidate Data
Capture– DQF Solution– CMS Solution
Section 3: Service Levels
CreditSocial Security VerificationMotor Vehicle Report LexisNexis National Criminal FileLexisNexis National Criminal File PLUS
Instant
2-48hr
County Criminal Records Statewide Criminal RecordsFederal Criminal RecordsSex Offender Searches
24-72hr
Employment VerificationEducation VerificationCredential Verification
2-24hr
Instant 48 hrs24 hrs12 hrs 32 hrs 72 hrs
Database Searches
Section 4: System Capabilities ATS Integrations
– Taleo Enterprise – Taleo Business Edition– ADP Virtual Edge– Brass Ring/Kenexa– Deploy/Kronos– HireBridge– Hodes IQ– HRsmart– Kronos– Kronos/Unicru
– PeopleAdmin– PeopleClick– PeopleSoft Sonic
Recruit– Vurv – Ceridian– AAAE– HRMC– Evolve HireExperience– PASS
System Capabilities
• Online Order Entry
• Online Viewing of Results
• Electronic Invoicing
• Electronic COC
• Dedicated Integration Support
Section 5: Reporting CapabilitiesOur premier online user interface, known as CPScreen.com, is designed to make the employment screening process easier and more effective than ever before. CPScreen helps standardize and manage screening programs using high-level account customization features that give customers the ability to:
• Create customized screening packages based on position.• Develop custom adjudication/scoring criteria.• Tailor account hierarchy to allow multiple levels of system access• Establish dual report delivery based on result status, or other criteria• Implement tiered background screening, known as Progressive Ordering, to promote
faster hiring decisions• Detail invoices by user, branch, division, billing code and reference number• Produce ad hoc management reports based on pre-determined criteria• Manage required Fair Credit Reporting Act (FCRA) compliance efforts
Top 20 Offenses: Backgrounds
2,488
1,424
1,125
546 459338
206 188 178 167 140 128 115 97 93 90 39 38 37 20 160
500
1,000
1,500
2,000
2,500
3,000
YTD 2008 cases where LexisNexis has identified potential risk
TOTAL Hits YTD = X
Top Hit Drug/Weapon Possession
Note 38 Murders Detected
Eligibility Summary: Backgrounds Thru August 2008
6887
18171473
1283
587398 271
103 86 36 3
21%
28%
9%
1%2%
0% 1% 1%3%
19%
37%
0
1000
2000
3000
4000
5000
6000
7000
8000
0%
5%
10%
15%
20%
25%
30%
35%
40%
# Consider
% Consider
Most considerations are related to verifications components.
Maybe opportunities to review and adjust consideration criteria.
Eligibility Summary: Backgrounds 2Q 2008
0
500
1000
1500
2000
2500
3000
3500
4000
4500
Education MVR Statewide CountyCriminal
NationalCriminal
SSN
Decisional Ineligible Eligible
4,611 cases scored 15.74% currently have a final score of ineligible
Down from 17.16% in the previous quarter 81.41% are currently eligible for hire
Up from 75% 0.15% are currently in decisional status Remaining Scores are R and S account for 2.69% of the cases
160 of the cases scored had an original score of decisional Continues to decrease–currently 3.4% of cases processed has a original score of decisional
1 case was overturned to eligible from ineligible26 cases were overturned from ineligible to eligible
Total Volume: Backgrounds
171
82
56
102
2
28 38 40
115
27 25
85
94
11411594
111
97
0 0 0 0
-50
0
50
100
150
200
J an Feb Mar Apr May J un J ul Aug Sep Oct Nov Dec
2008 2007 2006
1Q AND 2Q Jan Feb Mar 1Q TOTAL Apr May Jun 2Q TOTAL YTD 2008
TOTAL 2008
TOTAL 2007
VAR 2008 vs. 2007
VAR% 2008 vs. 2007
2Q 2008 is X% lower than 2Q 2007
Possible Reasons: Reduction in location openings; Change in package scope
3Q AND 4Q Jul Aug Sept 3Q TOTAL Oct Nov Dec 4Q TOTAL YTD 2008
TOTAL 2008
TOTAL 2007
VAR 2008 vs. 2007
VAR% 2008 vs. 2007
Turnaround Time: Drug TestingYTD 2008
Constantly below SLA of 48 hours for lab based negatives
Average Turnaround Time Measurement: Days
2.3
2
2.4
3.2
2.8
2.4
2.12.22.1
0.3
0.10.2
0.5
0.2
0.0
0.70.4
0.1
-0.5
0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec
Positive Negative
SLA for NEGATIVES
48 Hours
Account Management•Proactive, client-focused support using
advanced dashboards to monitor and address potential issues
•Drive superior service with quality monitoring and performance-based
incentives for support team
On-Boarding•Easy transition from sales – designated coordinator managesthe entire implementation process
•Goal: Move clients from contract signing to placing orders – as fast as possible
Pre-Sale•Understand client requirements•
•Set proper expectations
•Facilitate transition toCustomer On-Boarding team
Continuous Improvement
•Strategic Account Manager (SAM) monitors program, partners with
customer to maintain program
•Provide analysis & strategy to drive ROI, operational enhancements & program
efficiencies
Client-centric Customer Support ModelOur unique lifecycle support approach is a true
differentiator
Our goal is simple: Create a superior
customer experience!
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