PROGRAM JALINAN MESRA

PROGRAM JALINAN MESRA

By: Dr. Hj. Ahmad Pauzi bin Abu

Pengarah Hospital Pakar Sultanah Fatimah, Muar

THE WORLD HATES CHANGE,

YET IT IS THE ONLY THING,

THAT HAS BROUGHT PROGRESS

Kuala Lumpur 1896

Kuala Lumpur 2009

Some members keep their Organisation strong,

While others join and just belong,

Some dig right in, some serve with pride,

But some go along just for a ride.

ORGANISATION

Some Volunteer to do their share,

While some sit back and just don’t care,

On Meeting days show,

But then – there are those who never go,

Some always pay their dues ahead,

Some get behind for months instead.

Some do their best, some build, some make.

Some lag behind, some let things go.

some never help their organizations grow.

Some drag, some pull, some don’t, some do.

Which of these are you?

5 TERAS JALINAN MESRA

1. PANGGILAN MESRA

2. KAUNTER MESRA

3. ZIARAH MESRA

4. RAKAN MESRA HOSPITAL

5. PERMATA KITA

1. PANGGILAN MESRA

INTIPATI PROGRAM

Post Discharge Call /

Post Interface Call

AKTIVITI-AKTIVITI

1. Tubuh Pasukan Inisiatif Panggilan Mesra

2. Aktiviti Panggilan Mesra

3. Pemantauan Dan Analisa

4. Mesyuarat Kajian Semula

Panggilan Mesra dari Penyelia Jururawat

Panggilan Mesra Pegawai-Pegawai Khidmat Pelanggan

2. KAUNTER MESRA

INTIPATI PROGRAM

Informed Person /

No Wrong Door Initiative

AKTIVITI-AKTIVITI

1. Pembentukan Jaringan Kaunter Mesra

2. Kajian StatusTerkini Dan Pelan Penambahbaikan

3. Pembentukan Prosedur Kaunter Mesra Pembentukan Pasukan Kaunter Mesra.

3. ZIARAH MESRA

INTIPATI PROGRAM

Partnership With Community To Visit And Care For Community – Hospital Staff, ALPH, Community, NGOs, Ex-Staff Working Together To Visit Needy Patients

AKTIVITI-AKTIVITI

1. Persediaan Pasukan

2. Persediaan Minda Pasukan eg : Hadis dll

3. Senarai Ex-Staff

4. Penubuhan Kelab Baiduri – Pelawat Pesakit

5. Penentuan Kes-Kes

ZIARAH MESRA BERSAMA AHLI LEMBAGA PELAWAT HOSPITAL DI PARIT YUSOF

ZIARAH MESRA BERSAMA PENGERUSI JPPM DUN BENTAYAN, MR. CHRIS LEE.

Lawatan Hari Raya kerumah pesakit Kawasan Bentayan

4. RAKAN MESRA HOSPITAL

INTIPATI PROGRAM

Networking With Ex-Staff / NGOs/ Corporate Bodies / Gov Bodies To Help The Needy Patients.

AKTIVITI-AKTIVITI

1. Penentuan Target Jabatan Atau NGO

2. Penentuan Ahli Ziarah

3. Penentuan Objektif Dan Program Lawatan

a. Ziarah Info

b. Ziarah Khidmat

c. Ziarah Partnership

5. PERMATA KITA

INTIPATI PROGRAM

Internal Customer Care, Development And Welfare.

AKTIVITI-AKTIVITI

Program Untuk Staff :

 1. Program Career/Job Enrichment

2. Program Motivasi / Team Spirit

3. Program Kekeluargaan /Agama

4. Lawatan Kerja

ROOTS OF QUALITY CARE IN HEALTH ORGANISATIONS

PURPOSE ?

CHARACTERISTICS ?

ORGANISATIONeg : Perubatan / Hospital / Kejururawatan

ASAS-ASAS PERKHIDMATAN BERKUALITI

DI ORGANISASI KESIHATAN

PELANGGAN

PROFESSIONAL

/ STAFFORGANISASI

Pelanggan Bermaklumat

Sokongan Dan Pembelaan

Maklumbalas Perkongsian

Latihan / CPD

Audit

Peraturan / Guidelines

Belajar Dari Kesilapan

Evidence Base Practices

Kepimpinan

Sokongan Maklumat

Pendekatan Secara Bersistem

Semangat Berpasukan

Pelaburan Keatas Staff