PropellerHead: n. a person obsessively devoted to a technical pursuit; computer geek; sometimes used...

PropellerHead: n. a person obsessively devoted to a technical pursuit; computer geek; sometimes used to describe techies

BRAINSTORM QUICKHELPQUARTERLY WEB SUMMITJANUARY 2014

The End-User Experts Present

Tyler Rogers - QuickHelp Senior Account Manager

Derek Adams - QuickHelp Product Manager

AGENDA

BrainStorm Introduction and Kick Off

QuickHelp – What’s New?

What’s Coming

QuickHelp – Your Internal Marketing Contest

Q&A

Important Announcement: Vouchers

» BrainStorm is now accepting Microsoft Software Assurance Training Vouchers for Demonstration Sessions

INTRODUCTION AND KICKOFF

Manufacturing Time

… Manufacturing Time

… Manufacturing Time

Time doesn’t make itself.

… Manufacturing Time

“Productivity – the goods and services produced from each hour of work, is the magic elixir of economic progress…” - David Wessel, “The Magic Elixir of Productivity,” The Wall Street Journal, Thursday, February 15, 2001, p1.

… Manufacturing Time

0.5% rise in national productivity adds

$1,200,000,000,000 to the Federal Budget over 10 years. - Source - David Wessel, “The Magic Elixir of Productivity,” The Wall Street Journal, Thursday, February 15, 2001, p1.

Minutes That Will Make a Difference

5 10 15 20 25 30 35 40 45 50 55 60$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

$6,000,000

$7,000,000

$8,000,000

Minutes Gained per Week per EmployeeP

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If each employee saved just 5 minutes per week, an organization of 5,000 employees would save $625,000 a year.*

QuickTips – Build your Productivity

Excel: Sparklines

SharePoint: Exploring Sub-sites

Outlook: Quick Steps

SharePoint: Using the Ribbon

Outlook: Recalling Sent Messages

Windows: Jump Lists

Outlook: Using Resources

GroupWise: Retracting Emails

SharePoint: Navigating the Home Page

Outlook: Mailbox Cleanup

PowerPoint: Searching for ClipArt

Outlook: The Out of Office Rule

Outlook: Signatures

GroupWise: Busy Search

Excel: AutoSum

Windows 7: Sticky Notes

Outlook: Using Instant Search

GroupWise: The Home View in Four Minutes

SharePoint: Document Versioning

Outlook: Spell-Check

Lync: Creating a Contact Group

Word: Moving Text

SharePoint: Sync Your Documents in Outlook

Lync: Creating a Poll

QuickTips – Build your Productivity

Excel: Sparklines

SharePoint: Exploring Sub-sites

Outlook: Quick Steps

SharePoint: Using the Ribbon

Outlook: Recalling Sent Messages

Windows: Jump Lists

Outlook: Using Resources

GroupWise: Retracting Emails

SharePoint: Navigating the Home Page

Outlook: Mailbox Cleanup

PowerPoint: Searching for ClipArt

Outlook: The Out of Office Rule

Outlook: Signatures

GroupWise: Busy Search

Excel: AutoSum

Windows 7: Sticky Notes

Outlook: Using Instant Search

GroupWise: The Home View in Four Minutes

SharePoint: Document Versioning

Outlook: Spell-Check

Lync: Creating a Contact Group

Word: Moving Text

SharePoint: Sync Your Documents in Outlook

Lync: Creating a Poll

The QuickHelp QuickTip …

… Your secret weapon to cultivate productivity.

February QuickHelp QuickTips

» Outlook: Using Tasks» SharePoint: Workflows» Lync: Tagging Contacts for Status Change

Alerts» Windows: Snap Points» GroupWise: Using Tasks

WHAT’S NEW

What’s New

» Office Add-in• Improved Office Load Times• MSI Install Support• Upgrade Support (starting with 3.02.9031)• .Net Client Profile Supported

» SharePoint 2013• O365 Compatability Update

INTERNAL MARKETING CONTEST

You’re All Winners With QuickHelp

Your Marketing Brilliance

Great Prizes for Being Awesome

Submit Your Entries

» New memes» Your own web banner» New QuickHelp email signatures» Lunch and Learns» Orientation presentations for select groups» Unique email campaign» Set up an information booth» Help Desk messaging» … Others!

WHAT’S COMING

Thank You

• “very positive feedback … on the videos and the custom playlists.”

• “Customers really see the value.”

People Love QH

•QuickHelp is the new BrainStorm product leader

Largest LOB

•Nearly all customers renew subscriptions

High Renewals

Continue Momentum

Increase Adoption

Segment Content and People

Learning Platform

Focus on Business Productivity

Segment Content and People

Custom Libraries

Assigned Content

Targeted Content

Reporting

Training is a Process not an Event

Affinity and awarenessDeployment Monday

Skill developmentPerformance support

• Tips-n-Tricks• Quick Start Cards

(w/ Videos)

• Quick Start Cards• Instructor-Led Training• QuickHelp• Live Phone Support

• Instructor-Led Training• Train-the-Trainer• QuickHelp• Live Phone Support

• QuickHelp• Live Phone Support

Software Migration Impact on

PRODUCTIVITY

Focus on Business Productivity

Nail the

Migration

Timing is

Everything

Target

Needs

Stack not

Product

2014 Coming Features

» Assigned Content» Shared Content» Admin and Social Groups» Group Libraries» New Portal UI» Deployment Toolbox

Q & A

Thank You for Being Here!

Tyler Rogers: trogers@brainstorminc.com

Derek Adams: dadams@brainstorminc.com