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Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com
Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 1
Global Retailer Consumer
Finance and Banking Report prospectus
July 2014
Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com
Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 2
Prospectus contents
What is the research?
What is the rationale?
What methodology has been used?
How do retailers surveyed break down?
Which specific retailing groups have been researched
What is the report structure?
What are the key features of the research?
How can the research be used?
How can the PartnerBASE™ be used?
Who can use the research?
What are some of the key findings?
What is the cost and format?
What other reports are available?
How can the research be purchased?
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21
Page
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 3
What is the research?
Global Retailer Consumer Finance and Banking is a report, based on a survey of over 6,000
prominent retail brands in 60 countries, about the provision of consumer finance at the point of sale
by major retailers worldwide. Retailer initiatives in savings deposits, personal loans, mortgages and
international remittances are also considered.
In total, the research identifies over 1,000 consumer finance schemes and over 400 product
initiatives in retailer banking, thereby providing a definitive analysis of retailer consumer finance and
banking around the world that goes far beyond the scope of previous published research.
Moreover, the PartnerBASE™ dataset that accompanies the report details each of the many retailer
consumer finance and banking programs traced by Finaccord, specifying the operating models
used by retailers and the identities and ultimate holding companies of the ultimate product
providers in each case.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 4
What is the rationale?
A number of factors, some of which are specific to consumer finance or banking and some to
retailing, provide the rationale for the development of this report. With reference to consumer
finance and banking, in particular, these factors include those which follow:
- the consumer credit markets of many countries are continuing to grow and retailers can take
advantage of this through setting up their own consumer finance schemes;
- in terms of the outright number of opportunities, retailing is one of the most important fields in
which providers of consumer finance can establish partnerships;
- retailer-branded banks can represent an attractive alternative to mainstream consumer banks in
markets in which banking sector consolidation has reduced the range of options available;
- the customer information gathered from consumer finance and banking products can be used to
cross-sell insurance and other services.
Furthermore, dynamics in the retailing market itself also give rise to increasing rationale both for
retailer consumer finance and banking and a comprehensive worldwide study on the subject.
Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com
Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 5
What is the rationale? (continued)
Key developments in the retailing sector include:
- an improving environment for consumer lending, thereby encouraging retailers to develop their
own consumer finance schemes in order to capture a share of this market;
- retailer consolidation in both more and less developed markets which helps to produce national
champions with the branding, muscle and general profile needed to succeed in the consumer
finance and banking sectors in these countries;
- retailer growth in the less developed markets as an increasing proportion of consumers allocate
their expenditure to formal retailing concepts as opposed to informal street markets and the like;
- a mature environment for retailing in the more developed markets which signifies that retailers
need to investigate new means of achieving revenue growth which can include financial services, in
general, and consumer finance and banking, in particular;
- increasing internationalisation which potentially paves the way for cross-border alliances between
retailers and mainstream banks.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 6
What methodology has been used?
The main research input into this study is Finaccord’s on-going investigation of the involvement in
financial services, in general, and consumer finance and banking, in particular, of over 6,000 major
retailing brands across 60 countries worldwide.
In the specific context of this report, the aim of the investigation is to gather top-level data concerning
the consumer finance and banking products offered by the organisations in question, the operating
models that they use and the providers with which they work in this context.
Naturally, given that there are literally millions of smaller retailers in total in the territories reviewed,
the majority with just a single outlet, Finaccord has sought to focus on the very largest entities that
are likely to be of most strategic interest to organisations involved in the consumer finance and
banking sectors. Indeed, the major retailers break down by category and by country as illustrated in
the graphics overleaf.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 7
How do retailers surveyed break down? (1)
BY TYPE BY DISTRIBUTION MODEL
Mixed, 41.4%
Online only,
13.6%
Offline only,
45.0%
Fashion, 20.1%
Supermarket /
hypermarket,
16.0%
Consumer
electronics,
15.8%
DIY / furniture /
home, 11.1%
Department
store / variety,
9.0%
Health and
beauty, 7.6%
Specialty, 6.7%
Fuel, 6.3%
Sporting goods,
4.0%
Books and
media, 3.4%
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 8
How do retailers surveyed break down? (2)
BY REGION
Asia, 19.7%
Southern and
Western Europe,
19.7% Eastern and
South-Eastern
Europe, 12.3%
North America, 11.0%
Latin America, 10.8%
Australasia, 4.2%
South Africa, 2.9%
Northern and Central
Europe, 19.4%
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 9
Which specific retailing groups
have been researched?
Among the major retailing groups included in the research are:
3 Suisse's
AEON
Hold
Alde
Alabama
Alliance Boots
Amazon
AS Watson
Aachen
Bertelsmann
Best Buy
Best Denki
Bossing International
Brilliance Group
Canadian Tire
Carrefour
Casino
Cencosud
Chedraui
Coles Group
Conforama
Coop Norden
Dairy Farm International
Dansk Supermarked
Dixons Retail
E. Leclerc
EDEKA
El Corte Inglés
Empresas Ripley
Eroski
Euronics
Expert International
ExxonMobil
Falabella
FamilyMart
Famsa
Far Eastern Group
GOME
Groupe Galeries Lafayette
Grupo Deib Otoch
Grupo Elektra
Grupo Exito
Grupo Inditex
Grupo Pão de Açúcar
Harald Nyborg
Harvey Norman
Home Retail Group
House of Fraser
Hudson's Bay Company
ICA
IFH Peru
IKANO
Isetan Mitsukoshi
Jardines
Kering
Kesko
Kroger
Leroy Merlin
Lotte
Louis Delhaize
Macy’s
Mango
Marks & Spencer
Maus Frères
Mercator
Metro Group
Migros
Modelo Continente
Office Depot
Olímpica
OTTO
Overwaitea
President Chain Store
Rakuten
Reitan
Reliance Industries
Resurs Group
REWE
Royal Dutch Shell
Rustan Group
Sears
Sedmoi Continent
Seven & I
SOK
Soriana
Staples
Stockmann
Svyaznoy
Tata Retail
Tchibo
Tengelmann
Tesco
The North West Company
Viveks
Walmart
Warehouse Group
Wesfarmers Group
Weston
Woolworths (Australia)
Yamada Denki
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 10
What is the report structure?
0. Executive Summary: providing a concise evaluation of the principal findings of the report.
1. Introduction: offering rationale, description of methodology and other related notes.
2. Global Overview: a worldwide overview of the activity of major retail brands in consumer finance
and banking. As well as a comparative analysis of operating models used in these areas, this
section also analyses the importance of providers owned by major financial and retailing groups
such as AEON, Alliance Data, Auchan, BNP Paribas, Carrefour, Crédit Agricole, Falabella, JACCS,
Otto, Santander, Société Générale, and Walmart.
3. Argentina: an in-depth analysis of the market for retailer consumer finance and banking in
Argentina. Key partnerships are identified between major Argentine retail chains and providers of
consumer finance, and detailed commentary is also provided to describe the involvement of the
same universe of retailers in the field of banking products, namely savings deposits, personal
loans, mortgages and international remittances.
4 - 60: chapters for all other countries are structured along similar lines to that for Argentina.
61. Appendix: this final section provides a comprehensive listing of retailers operating in the areas
of consumer finance or banking through captive or joint venture providers.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 11
What are the key features of the research?
Key features of this report include:
• definitive coverage of the involvement in consumer finance and banking of over 6,000 major retail
brands in 60 countries worldwide;
• focus on over 1,000 consumer finance schemes: which providers of point-of-sale finance are
strong in which countries and with which retailers do they collaborate?
• comprehensive listing of retailers using captive or joint venture point-of-sale finance divisions or
subsidiaries for their consumer finance schemes;
• identification of over 400 individual product initiatives in retailer banking including the split by
country, retailer category and retailer distribution model (i.e. offline-only, online-only and mixed);
• identification of numerous consumer finance and banking product providers with which major retail
chains co-operate including both long-established banking organisations and innovative new
entrants.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 12
How can the research be used?
You may be able to use this report and the PartnerBASE™ that accompanies it in one or more of
the following ways:
• gain rapid access to a unique source of intelligence covering virtually all significant retail brands
across a wide range of geographies around the world;
• appreciate how the prevalence of initiatives in retailer consumer finance and banking varies by
country, by retailer category and by retailer distribution model;
• monitor the activity of key national and international competitors in the retailer consumer finance
sector;
• evaluate the potential for acquiring the existing consumer finance portfolios of retail groups by
purchasing equity stakes in captive finance entities or taking over internally-managed schemes;
• learn more about the growing number of retailer banks worldwide including AEON Bank, Banco
Azteca, Banco Falabella, Banco Walmart, Canadian Tire Bank, ICA Banken, Rakuten Bank,
Sainsbury's Bank, Seven Bank and Tesco Bank.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014
Retailer Category Country Product typeProduct
offered?Operating model Partner(s) UHC(s) of partner(s)
Flamingo Supermarket / hypermarket Colombia Consumer finance Yes Internal
Floors-2-go DIY / furniture / home UK Consumer finance Yes External partner Pay4Later Pay4Later
Føniks Computer Consumer electronics Denmark Consumer finance Yes External partner Ekspres Bank BNP Paribas / Galeries Lafayette
Foot Locker Fashion US Consumer finance Yes External partner Bill Me Later / Comenity Bank eBay / Alliance Data
Forli Fashion Paraguay Consumer finance Yes Internal
FÖRR DIY / furniture / home Sweden Consumer finance Yes External partner Klarna Klarna
Filter by type
of retailer
Choose operating model Identify product
providers
Look up
specific retailers Filter by
product type
Select country Identify ultimate
owners of partners
13
How can the PartnerBASE™ be used?
Expertise in financial services Web: www.finaccord.com. E-mail: info@finaccord.com
Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 14
Who can use the research?
1. Consumer finance companies: this study is an up-to-date and comprehensive source of information
about retailer consumer finance in 60 countries and represents an indispensable guide to over 1,000
retail brands that operate consumer finance programs;
2. Banks and insurance companies: consumer finance schemes can form an effective basis either for
developing broader retailer banking operations or for marketing a range of insurance products to large
and well-defined groups of consumers;
3. Retailers: consumer finance programs represent an important activity for numerous retail brands
around the world but how do they organise their involvement in this field and with which partner
organisations do they collaborate?
4. Providers of international remittance services: in addition to coverage of the mainstream banking
products of savings deposits, personal loans and mortgages, the research also identifies partnerships
between major retailers and providers of international remittance services;
5. Management consultancies: are you either assisting a retailer with the development of a consumer
finance or banking scheme or advising a bank or other lending institutions with respect to partnership
opportunities with major retail brands? This research will help you to evaluate the options in retailer
consumer finance and banking, saving time and effort on researching the subject yourself.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 15
What are some of the key findings? 1. Retailers in the DIY, furniture and home product category are the
most likely to have established schemes for consumer finance
Source: Finaccord PartnerBASE
0% 20% 40% 60% 80% 100%
Books and media
Consumer electronics
Department store / variety
DIY / furniture / home
Fashion
Fuel
Health and beauty
Speciality
Sporting goods
Supermarket / hypermarket
Online only
Offline only
Mixed
% of major retail brands investigated with a consumer finance scheme
6.8%
37.4%
25.7%
41.6%
6.4%
1.0%
4.1% 13.7%
14.3%
9.8%
22.9%
11.5%
22.8%
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 16
What are some of the key findings? (cont.)
2. JACCS is likely to be the leading provider of point-of-sale finance in Japan
whether its partnerships are viewed in unweighted or weighted terms
UNWEIGHTED SHARE OF PARTNERSHIPS WEIGHTED SHARE OF PARTNERSHIPS
Source: Finaccord PartnerBASE
JACCS, 46.9%
Orico, 18.8%
Credit Saison, 15.6%
AEON Credit Service, 9.4%
Cedyna, 9.4%
JACCS, 52.0%
Credit Saison, 17.8%
Cedyna, 15.1%
Orico, 11.7%
AEON Credit Service, 3.4%
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 17
What are some of the key findings? (cont.)
3. Where personal loans, mortgages or savings accounts are offered by major retail brands,
these are most commonly organised through captive banks owned by the retailers themselves
0% 20% 40% 60% 80% 100%
Source: Finaccord PartnerBASE % split of operating models used for retailer banking
Asia
Australasia
Eastern and South-Eastern Europe
Latin America
North America
Northern and Central Europe
South Africa
Southern and Western Europe
Total
Single external provider
Multiple external providers
Captive provider
Joint venture provider
Other
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 18
What are some of the key findings? (cont.)
4. Key findings from the executive summary include:
• of the consumer finance programs found, just over three quarters of them rely entirely upon one or
more external partners, with 64.5% based around a single external partner and 11.0% around more
than one external partner, while 8.4% employ a captive provider and a further 13.2% of retailers
active in this sphere reportedly manage and fund their finance schemes themselves without support
from a separate partner, either external or captive;
• retail brands in the DIY, furniture and home product category are the most likely to offer consumer
finance with a provision rate of 41.6%, followed by those in the field of consumer electronics
(37.4%) and then by department stores and variety retailers (25.7%);
• by region, South Africa hosts the major retail brands most likely to offer a general banking product,
with a provision rate of 9.2%, followed by Latin America at 6.0%;
• 110 major retail brands (or 1.7% of those surveyed) offer international transfer or remittance
services with Western Union used as a direct provider in 60 cases and as a joint venture partner in
the case of Seven & I's Seven Bank International Money Transfer service.
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 19
What is the cost and format?
Global Retailer Consumer Finance and Banking is available as a standard PDF document. The
PartnerBASE™ that accompanies it at no further charge is in Excel format. Costs for this research
set and selected other comparable, international titles are as follows:
* For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For
a corporate user licence, please see the final slide for further details. Invoices can be paid in EUR or USD, at the prevailing exchange rate,
if preferred. For acquisition of multiple reports, please contact Finaccord - discounts may be available.
Global Retailer Consumer Finance and Banking GBP 2,495
Global Retailer Insurance and Assistance GBP 2,495
Global Retailer Online Payment Acceptance GBP 3,495
Global Retailer Payment, Gift and Loyalty Cards GBP 3,495
Retailer Consumer Finance and Banking in the Asia-Pacific Region GBP 995
Retailer Consumer Finance and Banking in Europe GBP 1,295
Retailer Consumer Finance and Banking in North and Latin America GBP 995
Retailer Insurance and Assistance in the Asia-Pacific Region GBP 995
Retailer Insurance and Assistance in Europe GBP 1,295
Retailer Insurance and Assistance in North and Latin America GBP 995
Retailer Online Payment Acceptance in the Asia-Pacific Region GBP 1,295
Retailer Online Payment Acceptance in Europe GBP 1,995
Retailer Online Payment Acceptance in North and Latin America GBP 1,295
Retailer Payment, Gift and Loyalty Cards in the Asia-Pacific Region GBP 1,295
Retailer Payment, Gift and Loyalty Cards in Europe GBP 1,995
Retailer Payment, Gift and Loyalty Cards in North and Latin America GBP 1,295
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 20
What other reports are available?
Australia GBP 795 France GBP 795 Malaysia GBP 795 South Korea GBP 795
Brazil GBP 795 Germany GBP 795 Mexico GBP 795 Spain GBP 795
Canada GBP 795 India GBP 795 Poland GBP 795 Turkey GBP 795
Chile GBP 795 Italy GBP 795 Russia GBP 795 UK GBP 795
China GBP 795 Japan GBP 795 South Africa GBP 795 USA GBP 795
Retailer Payments, Banking, Insurance and Assistance in...
A variety of country-specific reports and associated PartnerBASE™ datasets about retailer
payments, banking, insurance and assistance are also available from Finaccord, as listed below.
These are based in part upon the same research programs as the multi-country titles but focus
instead on particular countries.
* The same notes apply here as on the previous page
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Global Retailer Consumer Finance and Banking
© Finaccord Ltd., 2014 21
How can the research be purchased?
Simple. Just go to the relevant area of the Finaccord web site available at
http://www.finaccord.com/order_global_rfsr.htm and fill in the online order form, clearly indicating:
• report required
• type of corporate user licence, if required *
• billing name
• address and e-mail address
• purchase order number, if applicable
Please allow up to one working day for the delivery of electronic copy by e-mail.
* For the corporate user licence please choose one of the following options:
1. One office, one country: no supplement over and above basic cost of reports ordered
2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered
3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered
4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered
VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers.
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