Results of Training Survey

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Results of Training Survey

Results of Training Survey

Part 4: Q & APart 4: Q & A

Part 3: Next StepsPart 3: Next Steps

Part 1: Background and ObjectivesPart 1: Background and Objectives

Part 2: Sample Survey Questions & AnswersPart 2: Sample Survey Questions & Answers

Agenda

Background and Training Survey Objectives

227 respondents replied to 14 questions in a survey sent out to managers, payroll coordinators and time keepers in May 2014.

The Objectives were:

• Determine how familiar distributed users are with BUworks Help documentation

• Review what users like and dislike about the BUworks documentation

• Ascertain what training method would work best for BUworks users

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What is BUworks?

BUworks is Boston University’s implementation of SAP, which provides the integrated administrative tools and processes needed to support different business functions at the university.

Business Functions include:1.Human Capital Management (HCM) (OM, PA & Payroll)2.Finance and Accounting3.Supplier Relationship Management4.Business Warehouse Reporting

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Training Survey Questions

• Are you aware that BUworks online training documentation can be found at http://www.bu.edu/buworks/training/ ?

• How often have you used the online documentation?• What do you use BUworks online documentation for? - OM

& PA forms, Time Management, Finance, Goods & Services, BW Reports or other purposes?

• What is your preferred training tool? - Process Guides, Quick Reference Guides, Work Instructions, Context Sensitive Help or Simulation?

• How effective is the current documentation in your view?

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Training Survey Questions Continued…

• What aspect(s) of the documentation do you find effective?• What are some pain points for OM & PA forms?• Which teaching method(s) works best with your learning

style – Training Videos, Step by Step Instructions, Face-to-Face training, Live or Recorded Webinars or Step by Step Instructions with Voice over…

• Do you like step by step instructions for every form/process?

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227 respondents replied toAre you aware that BUworks documentation can be found at

http://www.bu.edu/buworks/training?

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171YES!

56No!

227 respondents replied toHave you had opportunity to refer to the online documentation?

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92 Never Used it

135Used it when I needed to

55 respondents replied to

In the past twelve months, I may have referred to online documentation approximately 1-5 times, 6-11 times, 12-20 times, more than 20 times

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34

1 to 5 times 13

6 to 11 times

6>20 times

105 respondents replied to

You use BUworks online documentation primarily for OM & PA forms, Time Management, Finance, Goods & Services, BW Reports or other purposes?

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11

27 22 20

15 10

54 respondents replied toWhat is your most preferred training tool:

10

24 22 2533

25 30

55 respondents replied to

Quality of the documentation is:

11

13 10

26

3 3

32 respondents replied to

What aspects of the documentation do you find useful?•The Organization of the documentation in Process Guides/QRGs•The combination of text and visual screenshots is helpful•The information in Quick Reference Guides is concise and easy to follow•Once the document is located, the process is clearly laid out

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25 respondents replied to

What are pain points in OM and PA forms?•Search capabilities are not very intuitive •Little documentation on “what” to enter into the forms•Sometimes instructions are outdated •Problems with opening in my browser•Does not always address different scenarios•Cannot always see the progress in the approvals•Summary charts needed – sometimes instructions are too long

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116 respondents replied toWhich training method do you find most effective?

14

34

69

3644 44

Conclusion• Majority of the user community knows the existence of online

documentation for BUworks • They find the documentation is somewhat effective• Quick Reference Guides and Process Guides are the popular

tools currently available• Step by Step Instructions and face-to-face training are the

preferred methods of training

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Next Steps ?• Creation of a HCM Training page that gives users easy access to step by

step instructions http://www.bu.edu/buworks/hcm-training/• Creation of training environment so users can practice data-entry on the

OM & PA forms• Event-based/Scenario-based face-to-face group training sessions at

Charles River and Medical School campuses• Updates to online documentation especially Quick Reference

Guides(QRGs) to ensure they are accurate• Send out a training newsletter each month with a Training Calendar• “Lync” meetings to help individual users (ability to share desktop)• Monthly face-to-face training. June Trainings: Nakisa Org Chart & Hiring forms (June 22)

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BUworks Training Team• BUworks Training Team consists of 4 trainers

myself (Human Capital Management)Bill Stewart (Business Warehouse Reporting), Isabel Guillermo (Finance), Charoma Blyden(Supplier Relation Management)

• We have 2700 members on a training list that we maintain. You can add your name by going to http://www.bu.edu/buworks/training/mailing-list/

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Q & A

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My Contact Info: Shuchita Raosrao22@bu.edu617-353-4466

Thank You!

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