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Revenue Management System
Agenda
An Overview of RMS Features DSW in RMS context
RMS - Features
Customer Management A Customer can have multiple accounts All the customer accounts are linked via a customer ID Every person known to RMS (Customer, Contractor, Plumber, Sales
Consultant, Area Cleansing Officer, Guarantor, Board Members and etc)will have a unique ID called Person id
Products & Services - RMS provides the definition of products and services offered by a Municipality Metered Services (Consumptions is Measured based on the readings of
the meter) Non Metered Services (Consumption measured based container
capacities, Weighbridges, no of hours of usage, Sq Mts and etc) Definition of different levels in the organization hierarchy
(Regions, Depots and etc up to 4 levels)
RMS - Features
Integrated Property Management - Common property database containing all the formal properties and informal dwellings
Integrated Billing Consolidated Bill for all the services availed by a customer Online system (No end of the month uploads, end of the day uploads etc
and hence no reconciliations between two different systems) Financial Control – Accounting can be done at variant & domain level for
specific reporting Message Display Option to specify personalised messages to customer.
Comprehensive Tariff management to define various tariff structures with revision
RMS - Features
Centralised Debt Management Credit Control & Risk Management Disconnection & Reconnections Debt Recovery & Credit Authority Legal Service Management
Contract Management Provision to define Normal refuse collection & Bulk refuse collection
contracts Provision to define Fixed & Actual contracts for Bulk. Authorization facility for the contracts.
DSW – An Overview
Route Management Parameterized Route Management Route Management supports both the Collection & Reading based
requirements Provision to define the Routes (Run) attaching the streets to each route
and a collection frequency to each route Validations in the system to check whether Days of Collection as per
Route match the days of collection as entered in the contract Contract Management
A common contract which can cater to needs of the business. Incase of DSW the contract can accommodate both normal and bulk refuse contracts
Facility to capture the SOR requests incase of Bulk Contracts Changes to terms of the Contract can be maintained through Contract
Revision. Charges for “Non-collection” incase of bulk contracts. The days of non
collection can be configurable.
DSW – An Overview
Landfill Management Integration with Weighbridge which enables correct capture of weights On-Line charges generation for all the Landfill transactions On-line validation of the debt status of the Customer Account Provision for the access cards for the customer Linking / De-linking vehicles to a customer account Integration with Revenue Receipting - Landfill station will act as a
Receipting counter for better cash handling Provision to record the Landfill transactions manually for Garden Refuse
sites and charging the customer account accordingly.
DSW – An Overview
Retail Management Provision to define the items (Garbage bags and etc..,) Provision to define the Price for the items Provision to define the retailers, branches & customized pricing for each
retailer Provision to keep track of the orders, creating invoices against the
customer Provision to record the GRN details where necessary Automatics Charges generation for all the retailers based on the invoices
generated for the month
DSW – An Overview
Marketing Activities Lead Pool Management Facility to record the leads Allocation & Tracking of the leads Statistics on Lead Conversion to measure Sales Consultant performance.
Adjustments Creation of a credit / debit adjustment Adjustment to take effect only upon authorization Provision to charge the Pending applications to a proper account when
the application is received from the customer
Thank You!
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