Rob Shorthouse, Client and Communications Director, ScotRail Alliance SEStran Transport for Regional...

Rob Shorthouse, Client and Communications Director, ScotRail Alliance

SEStran

Transport for Regional Growth

93m journeys/year, Connecting Scotland

93m passenger journeys and more than 2,300 train services a day

7,200 ScotRail Alliance staff, responsible for 358 stations, 2,800kms of track and assets

Your Vision

"Provides all citizens of South East Scotland with a genuine choice of transport which fulfils their needs and provides travel opportunities for work and leisure on a sustainable basis."

Our Vision

Connecting people with jobs 1

Connecting business with customers2

Connecting tourists with destinations3

Connecting communities with opportunities for growth and prosperity

4

Connecting Scotland

5 Key Principles for change agenda

2We improve what we do

Our people understand our business and our

teams work to continuously improve

what we do1Our customers

come firstWe listen to our

customers and our communities and we get better at delivering what

they value

3We are safe and

punctualThe punctuality of our

railway and the safety of our customers and our

colleagues is our most important daily priority 4

We are one teamWe make a difference

and we are better when we work together as One Team – we keep it simple and we go out of our way

to understand one another 5

We treat money as if it is our ownWe find ways to be more

effective and we don’t like waste - every pound

is spent as if it is our own money

Transforming Scotland’s railway

Borders is longest (35kms) new domestic railway in 100 years; half-hourly

Blueprint Leadership Group; 100 sites; “doubling” revenues in Galashiels

125,000 customer journeys in first month

Edinburgh – Glasgow Improvement Programme

Transforming Scotland’s railway

• Edinburgh – Glasgow Improvement Programme (EGIP) £742m

• 20% reduction in journey time – fastest 42min

• 30% more capacity to alleviate crowding on peak time services

• New Hitachi electric trains to deliver more comfortable, reliable, efficient service

• Bike & Go at Haymarket, Cycle Point at Waverley

• Improved Customer Information Screens, waiting facilities at 5 stations, Cab & Go at 6 stations

Transforming Scotland’s rail services –What we will deliver …

First ever electric trains on the main Glasgow-Edinburgh line

Greener, quieter – and faster journeys, with times cut by 20%

More capacity – with 7,500 extra seats for our customers on the main Glasgow-

Edinburgh, Dunblane/Alloa - and Glasgow suburban routes

Transforming Scotland’s rail services –What we will deliver …

9

Quality Inter-City services between Scotland’s 7 cities

Fully refurbished fleet of High Speed Trains with improved comfort and on train catering

20% increase in capacity

Potential for significant journey time improvements between cities

SEStran Highlights

Achieving Sustainable Growth

Dedicated community rail team to work closely with Community Rail Partnerships

Actively work with RTPs to support local transport needs

Businesses and civic Scotland sit on Stakeholder Advisory Group

Working closely with local partners both as suppliers and customers

Waverley – ‘smart’ cycle route at North ramp

SHARED CYCLE ROUTE