ScotRail Franchise — Authority Service Level … Franchise - Authority Service Level Commitment EARLY AND LATE SERVICES Route Glasgow Queen Street - Edinburgh Edinburgh - Glasgow

ScotRail Franchise — Authority Service Level Commitment

Route 2a Edinburgh-Falkirk High - Glasgow Queen Street.

1

1.1

1.2

1.3

1.4

2

2.1

2.2

2.3

SERVICE PATTERN MONDAY TO FRIDAY

A half-hourly service, including the Early and Late Services, shall be providedbetween Edinburgh, Haymarket, Falkirk High and Glasgow Queen Street.

Between 0545 and 0700 two services shall be provided at intervals not exceeding 35minutes.

Between 0700 and 1900 a quarter-hourly service shall be provided.

In addition to the above stations, services shall call at Linlithgow, Polmont and Croyas follows:-

From Edinburj

LinlithgowPolmont

Croy

*Before 0800Four servicesFive servicesbefore 0830.Three servicesbefore 08 10

0800 to 1915Half hourlyHalf hourly

Half hourlyfrom 0830

1915 to 0015Ten servicesSix services *

Six services *

From Glasgow

LinlithgowPolmont

Croy

Before 0800Four servicesSix servicesbefore 0830Two services

0800 to 191 5Half hourlyHalf hourlyfrom 0830 +Half hourlyfrom 0830++


Five services *

* Hourly Interval+ One interval of 40 minutes permitted before 0915-H- One interval of 60 minutes permitted between 1630 and 1745

SERVICE PATTERN SATURDAYS

A half-hourly service, including the Early and Late Services, shall be providedbetween Edinburgh, Haymarket, Falkirk High and Glasgow Queen Street.

From Glasgow only one service need depart before 0700

Between 0700 and 1900 a quarter-hourly service shall be provided.

Page 10 of 68

2.4

3

3.1

3.2

3.3

ScotRail Franchise - Authority Service Level Commitment

In addition to the above stations, services shall call at Linlithgow, Polmont and Croyas follows;

From Edinburj

LinlithgowPolmont

Croy

?hBefore 0800Four servicesFive servicesbefore 0830.Three servicesbefore 08 10

0800 to 1915Half hourlyHalf hourly

Half hourlyfrom 0830


Six services *

From Glasgow

LinlithgowPolmont

Croy

Before 0800Three servicesFive servicesbefore 0830Two services

0800 to 1915Half hourlyHalf hourlyfrom 0830+Half hourlyfrom 0830++


Five services *

* Hourly Interval+ One interval of 40 minutes permitted before 0915++ One interval of 60 minutes permitted between 1630 and 1745

SERVICE PATTERN SUNDAYS

From 0755 until 1200 five services and after 2100 three services shall be providedwith a maximum interval of 60 minutes between Edinburgh, Haymarket, Linlithgow,Polmont, Falkirk High, Croy and Glasgow Queen Street

The interval between 2100 and the next service shall be no more than 60 minutes.

From 1200 until 2100 a half-hourly service shall be provided between Edinburgh,Haymarket, Linlithgow, Polmont (Hourly), Falkirk High, Croy (Hourly) and GlasgowQueen Street.

NB. Polmont and Croy need not be served by the same service

Page 11 of 68


EARLY AND LATE SERVICES

Route

Glasgow Queen Street -Edinburgh

Edinburgh - GlasgowQueen Street

Early Service arrives at destination by:

Monday -Friday

0700

0700

Saturday

0700

0700

Sunday

0900

0915

Route



Late Service departs no earlier than:

Monday -Friday

2315

2315

Saturday

2315

2315

Sunday

2315

2315

MAXIMUM JOURNEY TIMES

Route



Monday -Friday

Between 07 15and 1914, 50minutes with

three exceptionsof 54 minutes.

At all othertimes, 55minutes


eight exceptionsof 53 minutes.

At all othertimes, 55

minutes withone exceptionof 5 9 minutes

Saturday

Between 07 15and 1914 50minutes with

three exceptionsof 54 minutes. Atall other times, 55

minutes


eight exceptionsof 53 minutes. Atall other times, 55minutes with oneexception of 59

minutes

Sunday

55* minutes

55* minutes

* Before 1030 all departures from both Edinburgh and Glasgow may have a JourneyTime of up to 1 hour 2 minutes. At the sole discretion of the Authoity the length of

Page 12 of 68

ScotRail Franchise -Authority Service Level Commitment

any Journey Time may be extended to take account of Edinburgh Park calls on otherservices.

CAPACITY REQUIREMENTS

The following seating capacity will be provided Monday to Friday.

Glasgow Queen Street

Edinburgh

0700- 0959At least 1600 seats

At least 1600 seats

1600-1859At least 1800 seats

At least 1800 seats

Page 13 of 68


Route 2b Glasgow Queen Street - Aberdeen

1 SERVICE PATTERN MONDAY TO FRIDAY

1.1 Services shall be provided calling at Glasgow Queen Street, Stirling, Perth, Dundee,and Aberdeen.

1.2 Fifteen services shall be provided at hourly intervals between 0700 and 2200departing from Glasgow Queen Street and fifteen services at hourly intervals between0600 and 2100 departing from Aberdeen. One interval of one hour forty minutes ispermitted before 0845 for departures from Aberdeen. One service from Glasgow neednot call at Stirling.

1.3 One additional service originating from Perth shall be provided to arrive in Aberdeenbetween 0800 and 0830. One additional service to arrive at Glasgow Queen Streetbetween 1000 and 1030 shall originate from Dundee.

1.4 One of the services in 1.2. in each direction may be provided by means of aconnection at Dundee not exceeding 15 minutes.

1.5 On Monday to Thursday, an additional service shall be provided between Aberdeenand Perth departing between 2200 and 2300. This train shall also call at Stonehaven,Montrose and Arbroath. On Fridays such a service shall depart Aberdeen between2315 and 2345.

1.6 An additional service shall be provided between Montrose and Aberdeen arrivingbetween 0700 and 0800. This service shall call at Stonehaven and Portlethen.

1.7 The Early Service from Glasgow Queen Street shall also call at Larbert.

1.8 Two services in each direction shall call at Dunblane in addition to stations specifiedin 1.1, between 0600 and 1000, two services between 1700 and 1930, and one servicebetween 2100 and 2300 which may originate from Inverness.

1.9 Two Services shall call at Gleneagles between 0600 and 1000 and one servicebetween 1700 and 1930 or one service between 0600 and 1000 and two servicesbetween 1700 and 1930. In addition one service in each direction shall also callbetween 2000 and 2300.

1.10 The provisions of 1.8 and 1.9 may NOT be satisfied by services other than thosespecified in 1.2 and 1.3, except as stated at the end of paragraph 1.8.

1.11 The services specified in 1.2 and 1.3 shall be operated in conjunction with the servicesspecified in paragraph 1.7 of Route 2c.

Page 14 of 68


2 SERVICE PATTERN SATURDAYS

2.1 Services shall be provided calling at Glasgow Queen Street, Stirling, Perth, Dundee,and Aberdeen.

2.2 Fifteen services shall be provided at hourly intervals between 0700 and 2200departing from Glasgow Queen Street and fifteen services at hourly intervals between0600 and 2100 departing from Aberdeen. One interval of one hour forty minutes ispermitted before 0845 for departures from Aberdeen. One service from Glasgow neednot call at Stirling.

2.3 One additional service originating from Perth shall be provided to arrive in Aberdeenbetween 0800 and 0830. One additional service to arrive at Glasgow Queen Streetbetween 1000 and 1030 shall originate from Dundee.

2.4 One of the services in 2.2. in each direction may be provided by means of aconnection at Dundee not exceeding 15 minutes.

2.5 The Early Service from Glasgow Queen Street shall also call at Larbert.

2.6 Two services in each direction shall call at Dunblane in addition to stations specifiedin 2.1, between 0600 and 1000, two services between 1700 and 1930, and one servicebetween 2100 and 2300 which may originate from Inverness.

2.7 Two Services shall call at Gleneagles between 0600 and 1000 and one servicebetween 1700 and 1930 or one service between 0600 and 1000 and two servicesbetween 1700 and 1930. In addition one service in each direction shall also callbetween 2000 and 2300.

2.8 The provisions of 2.6 and 2.7 may NOT be satisfied by services other than thosespecified in 2.2 and 2.3, except as stated at the end of paragraph 2.6.

2.9 The services specified in 2.2 and 2.3 shall be operated in conjunction with the servicesspecified in paragraph 2.7. of Route 2c.

3 SERVICE PATTERN SUNDAYS

3.1 Seven services shall be provided at two-hourly intervals between 0830 and 2230departing from Glasgow Queen Street and six services shall be provided at amaximum interval of 2 hours and 30 minutes departing from Aberdeen between 0830and 2030. Services shall call at Larbert, Stirling, Dunblane, Gleneagles, Perth,Dundee, Arbroath, Montrose, and Stonehaven. One service may omit to call atDunblane and Gleneagles.

3.2 An additional service from Dundee shall be provided to arrive at Glasgow QueenStreet, between 1000 and 1100.

Page 15 of 68


3.3 An additional service to Perth from Aberdeen shall depart between 2200 and 2300.

3.4 The Late Service from Glasgow Queen Street shall also call at Carnoustie.

4 EARLY AND LATE SERVICES

Route

Aberdeen-Glasgow QueenStreet

Glasgow Queen Street -Aberdeen


Monday - Friday

0845

0845

Saturday

0845

0845

Sunday

1300

1300

Route

Aberdeen-Glasgow QueenStreet



Monday - Friday

2030

2130

Saturday

2030

2130

Sunday

1915

2130


Route

Aberdeen - GlasgowQueen Street


Monday - Friday

3 hours providedthat eleven

services completethe journey within

2 hours 45minutes. One

service may takeup to 3 hours 5

minutes

3 hours, providedthat eleven

services completethe journey within2 hours 45 minutes

Saturday

3 hoursprovided that

eleven servicescomplete the

journey within2 hours 45

minutes. Oneservice maytake up to 3

hours 5minutes3 hours,

provided thateleven servicescomplete the

journey within2 hours 45minutes

Sunday

2 hours 50minutes

2 hours 50minutes

Page 16 of 68


Route 2c Edinburgh - Aberdeen

NB A NUMBER OF PARAGRAPH ALTERATIONS ARE AFFECTED BY VIRGINTRAINS REVIEW OF THEIR SERVICES NORTH OF EDINBURGH.THE PREVIOUS DRAFT FOR THIS ROUTE IN TERMS OF THE TOTAL NUMBEROF SERVICES PROVIDED WAS BASED ON THE BEST INFORMATIONAVAILABLE AT THE TIME . SUBSEQUENT ALTERATIONS HAVE BEENPROPOSED, HENCE THE AMENDMENTS


1.1 Services shall be provided, calling at Edinburgh, Haymarket, Kirkcaldy, Leuchars,Dundee and Aberdeen.

1.2 Eighteen services shall be provided at hourly intervals departing Aberdeen between0545 and 2130. One interval of up to 1 hour and 40 minutes shall be permitted. Inaddition one interval of up to 2 hours shall be permitted after 1915. Seventeen servicesshall be provided at hourly intervals departing Edinburgh between 0630 and 2130 withone interval of 1 hour and 25 minutes permitted. NB REFLECTS THE POSITIONRE WITHDRAWAL OF 0555 EDINBURGH, HOWEVER TAKING THEQUANTUM FOR BOTH DIRECTIONS THE TOTAL REMAINS THE SAME

1.3 Twelve of these services shall call at Inverkeithing, Cupar and Markinch, and sevenshall call at Ladybank.

1.4 An additional service to Carnoustie shall depart from Edinburgh between 1700 and1730 calling at Haymarket, Kirkcaldy, Leuchars and Dundee. An additional serviceshall depart from Carnoustie calling at Golf Street, Barry Links, Monifeith, Balmossie,Broughty Ferry, Dundee, Leuchars, Cupar, Springfield, Ladybank, Markinch,Kirkcaldy, Inverkeithing and Haymarket, arriving at Edinburgh between 0830 and0900.

1.5 An additional service shall be provided from Edinburgh to Dundee between 0545 and0615, calling at Haymarket, Inverkeithing, Kirkcaldy, Markinch, Cupar andLeuchars.This service may be provided by another operator. NB THIS IS THE0555 EDINBURGH-ABERDEEN VT SERVICE WHICH WILL NOW RUNONLY TO DUNDEE

1.6 Five additional services shall be provided from Edinburgh to Dundee between 1830and 2245, calling at Haymarket, Inverkeithing, Kirkcaldy, Markinch, Ladybank,Cupar and Leuchars. Certain services may be provided by another operator. NBADDT VT SERVICE 2040 EDINBURGH-DUNDEE

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1.7 The service from Edinburgh to Dundee arriving between 0800 and 0900 need not callat Leuchars but shall call at Haymarket, Inverkeithing, Kirkcaldy, Markinch,Ladybank, Perth and Invergowrie.

1.8 An additional service shall be provided from Dundee to Aberdeen between 0615 and0645 calling at Arbroath, Montrose and Stonehaven. This service may be provided byanother operator. NB THIS WILL BE THE 0634 VT SERVICE DUNDEE TOABERDEEN

1.9 The services specified in 1.2. shall be provided in conjunction with Route 2b in orderto provide services between Glasgow Queen Street or Edinburgh and Dundee, meetingthe following requirements;

1.9.1 One service arriving in Dundee before 0800 and one service departingfrom Dundee between 1830 and 1930 shall call at Balmossie, Monifieth,Barry Links and Golf Street.

1.9.2 Two services arriving hi Dundee before 0900, one service arrivingbetween 1030 and 1130 and two services departing from Dundee between1630 and 1930 shall call at Broughty Ferry.

1.9.3 Two services arriving hi Dundee, one between 1945 and 2015 and onebetween 2200 and 2300 shall call at Perth and Invergowrie.

1.9.4 Three services departing from Dundee, one between 0800 and 0900, onebetween 1600 and 1700 and one between 2300 and 2359 (Monday-Friday)shall call at Perth and Invergowrie.

1.9.5 31 services shall call at Arbroath, 24 at Montrose and 23 at Stonehaven ineach direction. At each of these stations an hourly interval shall apply.

1.9.6 Ten services shall call at Carnoustie at two hourly intervals departing fromEdinburgh or Glasgow between 0545 and 1745. After this one furtherservice departing before 2200 shall also call. NB LOSS OF 0555EDINBURGH

1.10 Five additional services shall be provided between Dundee and Edinburgh between0630 and 2130 calling at Leuchars, Cupar, Ladybank, Markinch, Kirkcaldy,Inverkeithing and Haymarket. Certain services may be provided by another operatorand need not call at Cupar, Ladybank and Markinch. NB ADDT VT SERVICES AT0733/2106 DUNDEE TO EDINBURGH AGAINST LOSS OF 0845 VT EXDUNDEE, NET GAIN OF ONE

1.11 Six services shall call at Portlethen in each direction. The last service from Aberdeenmay terminate at Perth.

Page 18 of 68


1.12 Three services arriving at Aberdeen between 0700 and 0900 shall call at Portlethen.

1.13 Two services from Aberdeen calling at Portlethen shall depart between 1715 and1800.

1.14 The services specified in 1.2 shall be operated in conjunction with the servicesspecified in 1.5 so that the following may be provided:

1.14.1 One service from Edinburgh shall call at Springfield and arrive at Dundeebetween 0915 and 1030.

1.14.2 One service from Aberdeen or Dundee shall call at Springfield and arriveat Edinburgh between 0815 and 0930.

1.14.3 One service from Edinburgh between 1700 and 1730 shall call atSpringfield.

1.14.4 One service from Aberdeen or Dundee departing from Dundee between1615 and 1730 shall call at Springfield.

1.15 Certain services specified in 1.2 and 1.7.5, and one of the services specified in 1.5, and1.8 may be provided by another operator.

1.16 All Peak services on the route between Aberdeen or Dundee and Edinburgh shall besubject to the requirements of paragraph 6.5 of Schedule 1.1 (Service Development) ofthe Franchise Agreement.


2.1 Services shall be provided, calling at Edinburgh, Haymarket, Kirkcaldy, Leuchars,Dundee and Aberdeen.

2.2 Nineteen services shall be provided at hourly intervals departing Aberdeen between0545 and 2130. One interval of up to 1 hour and 40 minutes shall be permitted.Inaddition one interval of up to 2 hours shall be permitted after 1915. Seventeen servicesshall be provided at hourly intervals departing Edinburgh between 0630 and 2130 withone interval of 2 hours permitted NB SEE PARAGRAPH 1.2

2.3 Twelve of these services shall call at Inverkeithing, Cupar and Markinch, and sevenshall call at Ladybank.

Page 19 of 68


2.4 An additional service to Carnoustie shall depart from Edinburgh between 1700 and1730 calling at Haymarket, Kirkcaldy, Leuchars and Dundee. An additional serviceshall depart from Camoustie calling at Golf Street, Barry Links, Monifeith, Balmossie,Broughty Ferry, Dundee, Leuchars, Cupar, Springfield, Ladybank, Markinch,Kirkcaldy, Inverkeithing and Haymarket arriving at Edinburgh between 0830 and0900. NB AS PER PARAGRAPH 1.4

2.5 An additional service shall be provided from Edinburgh to Dundee between 0545 and0615 calling at Haymarket, Inverkeithing, Kirkcaldy, Markinch, Cupar and Leuchars.NB AS PER PARAGRAPH 1.5

2.5 Four additional services shall be provided between Edinburgh and Dundee between1830 and 2245, calling at Haymarket, Inverkeithing, Kirkcaldy, Markinch, Ladybank,Cupar and Leuchars. Certain services may be provided by another operator.

2.6 The service from Edinburgh to Dundee arriving between 0800 and 0900 need not callat Leuchars but shall call at Haymarket, Inverkeithing, Kirkcaldy, Markinch,Ladybank, Perth and Invergowrie.

2.7 An additional service shall be provided from Dundee to Aberdeen between 0615 and0645 calling at Arbroath, Montrose and Stonehaven. NB AS PER PARAGRAPH 1.8

2.8 The services specified in 2.2. shall be provided in conjunction with Route 2b in orderto provide services between Glasgow Queen Street or Edinburgh and Dundee, meetingthe following requirements;

2.8.1 One service arriving in Dundee before 0800 and one service departingfrom Dundee between 1830 and 1930 shall call at Balmossie, Monifieth,Barry Links and Golf Street.

2.8.2 Two services arriving in Dundee before 0900, one service arrivingbetween 1030 and 1130 and two services departing from Dundee between1630 and 1930 shall call at Broughty Ferry.

2.8.3 Two services arriving in Dundee, one between 1945 and 2015 and onebetween 2200 and 2300 shall call at Perth and Invergowrie.

2.8.4 Three services departing from Dundee, one between 0800 and 0900, onebetween 1600 and 1700 and one between 2300 and 2359 (Monday-Friday)shall call at Perth and Invergowrie.

2.8.5 31 services shall call at Arbroath, 24 at Montrose and 23 at Stonehaven ineach direction. At each of these stations an hourly interval shall apply.

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2.8.6 Ten services shall call at Carnoustie at two hourly intervals departingfrom Edinburgh or Glasgow between 0545 and 1745. After this onefurther service departing before 2200 shall also call. NB AS PERPARAGRAPH 1.9.6

2.9 Four additional services shall be provided between Dundee and Edinburgh between0700 and 2230 calling at Leuchars, Cupar, Ladybank, Markinch, Kirkcaldy,Inverkeithing and Haymarket. Certain services may be provided by another operatorand need not call at Cupar, Ladybank and Markinch. NB ADDT VT SERVICE2215 EX DUNDEE

2.10 Five services shall call at Portlethen in each direction.

2.11 Two services from Aberdeen calling at Portlethen shall depart between 1715 and1800.

2.12 The services specified in 2.2 shall be operated in conjunction with the servicesspecified in 2.5 so that the following may be provided:

2.12.1 One service from Edinburgh shall call at Springfield and arrive at Dundeebetween 0915 and 1030.

2.12.2 One service from Aberdeen or Dundee shall call at Springfield and arriveat Edinburgh between 0815 and 0930.

2.12.3 One service from Edinburgh between 1700 and 1730 shall call atSpringfield.

2.12 A One service from Aberdeen or Dundee departing from Dundee between1615 and 1730 shall call at Springfield.

2.13 Certain services specified in 2.2 and 2.7.5, and one of the services specified in 2.5, and2.8 may be provided by another operator.


3.1 Nine services shall be provided between Edinburgh and Aberdeen at maximumintervals of 3 hours and 30 minutes calling at the stations listed in paragraph 1.1. NBREFLECTS CURRENT TT IN WHICH FIVE SERVICES IN EACHDIRECTION ARE PROVIDED BY OTHER OPERATORS

3.2 Two services shall call at Portlethen and arrive at Aberdeen between 1300 and 2000.

3.3 Two services shall depart from Aberdeen between 1400 and 2100 and call atPortlethen.

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3.4 Seven additional services shall be provided between Edinburgh and Dundee at two-hourly intervals between 0900 and 2245 from Edinburgh and from Dundee between0715 and 1945. These services shall call at Haymarket, Inverkeithing, Kirkcaldy,Markinch, Ladybank, Cupar and Leuchars.

3.5 Certain services specified in 3.1 .may be provided by another operator.


Route

Aberdeen-Edinburgh

Dundee-Edinburgh

Edinburgh - Aberdeen

Edinburgh-Dundee


Monday -Friday

0900

0800

0945

0845

Saturday

0900

0800

0945

0845

Sunday

1245

0900

1300

1100

Route

Aberdeen-Edinburgh

Dundee-Edinburgh

Edinburgh-Aberdeen

Edinburgh-Dundee


Monday -Friday

2100

2215

2030

2300

Saturday

2100

2215

2030

2300

Sunday

2000

1915

2030

2200


Route

Aberdeen-Edinburgh

Edinburgh- Aberdeen

Dundee - Edinburgh

Edinburgh - Dundee

Monday -Friday

2 hours 40minutes withone exception

of 3 hours2 hours

40minutes

Not specified

Not specified

Saturday

2 hours 40minutes withone exception

of 3 hours2 hours 40minutes

Not specified

Not specified

Sunday

2 hours 40minutes

2 hours 40minutes1 hour 35minutes1 hour 35minutes

Page 22 of 68


Route 2d. Glasgow Queen Street/Edinburgh - Inverness, and Edinburgh-Perth


1.1 Eight services originating from and terminating at either Glasgow Queen Street orEdinburgh shall be provided between Perth and Inverness, at least four of which shalloriginate or terminate from Edinburgh.

1.2 One of these services may be provided to or from Edinburgh via Falkirk Grahamstonby another operator. Such services need not call at Dunkeld & Bimam, Pitlochry orKingussie.

1.3 The maximum intervals between services at Perth shall be 3 hours.

1.4 All services from Edinburgh shall call at Haymarket, Kirkcaldy and Perth.

1.5 Four of these services in each direction shall call at Inverkeithing.

1.6 Three services in each direction shall call at Dunblane and Gleneagles

1.7 Three services from Inverness and one service to Inverness shall call at Ladybank.

1.8 Two services from Inverness and three services to Inverness shall call at Markinch.

1.9 All services between Perth and Inverness shall call at Dunkeld & Birnam, Pitlochry,Kingussie and Aviemore except that one northbound service need not call at Dunkeld& Bimham and another need not call at Kingussie.

1.10 All services between Glasgow Queen Street and Inverness shall also call at Stirlingand Perth.

1.11 Services between Edinburgh and Perth which do not extend to Inverness shall call atHaymarket, Inverkeithing, either Dunfermline or Kirkcaldy, and Markinch.

1.12 Five of the services from Inverness and four services to Inverness shall call atNewtonmore. Four services in each direction shall call at Dalwhinnie. Two servicesfrom Inverness and four services to Inverness shall call at Carrbridge. Five servicesfrom Inverness and six services to Inverness shall call at Blair Atholl.

1.13 Not less than eight services shall serve Edinburgh, Haymarket, Kirkcaldy and Perth.This requirement may be satisfied by services specified in 1.1. Seven of these servicesshall call at Inverkeithing and five at Markinch. One service from Edinburgh need notcall at Kirkcaldy.

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1.14 Two further services shall be provided between 2115 and 2245 calling at Haymarket,Falkirk Grahamston, Larbert, Stirling, Dunblane and Gleneagles. One of these shallinvolve a connection at Dunblane within ten minutes at Dunblane.

1.15 The Franchisee shall use reasonable endeavours to ensure that connections areprovided at Perth or Stirling (a) between, all services from Inverness to Edinburgh andservices to Glasgow Queen Street and (b) between all services from Inverness toGlasgow Queen Street and services to Edinburgh.

The waiting time for such connections shall not exceed 30 minutes at Perth or 20minutes at Stirling.

1.16 All Peak services operated by the Franchisee on the route between Inverness or Perthand Edinburgh shall be subject to the requirements of paragraph 6.5 of Schedule 1.1(Service Development) of the Franchise Agreement.


2.1 Eight services originating from and terminating at either Glasgow Queen Street orEdinburgh shall be provided between Perth and Inverness, at least four of which shalloriginate or terminate from Edinburgh.

2.2 One of these services may be provided to or from Edinburgh via Falkirk Grahamstonby another operator. Such services need not call at Dunkeld & Bimam, Pitlochry orKingussie.

2.3 The maximum intervals between services at Perth shall be 3 hours.

2.4 All services from Edinburgh shall call at Haymarket, Kirkcaldy and Perth.

2.5 Four of these services in each direction shall call at Inverkeithing.

2.6 Three services in each direction shall call at Dunblane and Gleneagles

2.7 Three services from Inverness and one service to Inverness shall call at Ladybank.

2.8 Two services from Inverness and three services to Inverness shall call at Markinch.

2.9 All services between Perth and Inverness shall call at Dunkeld & Bimam, Pitlochry,Kingussie and Aviemore except that one northbound service need not call at Dunkeld& Birnham and another need not call at Kingussie.

2.10 All services between Glasgow Queen Street and Inverness shall also call at Stirlingand Perth.

Page 24 of 68

ScotRail Franchise — Authority Service Level Commitment

2.11 Services between Edinburgh and Perth which do not extend to Inverness shall call atHaymarket, Inverkeithing, either Dunfermline or Kirkcaldy, and Markinch.

2.12 Five of the services from Inverness and four services to Inverness shall call atNewtonmore. Four services in each direction shall call at Dalwhinnie. Two servicesfrom Inverness and four services to Inverness shall call at Carrbridge. Five servicesfrom Inverness and six services to Inverness shall call at Blair Atholl.

2.13 Not less than eight services shall serve Edinburgh, Haymarket, Kirkcaldy and Perth.This requirement may be satisfied by services specified in 2.1. Seven of these servicesshall call at Inverkeithing and five at Markinch. One service from Edinburgh need notcall at Kirkcaldy.

2.14 Two further services shall be provided between 2115 and 2245 calling at Haymarket,Falkirk Grahamston, Larbert, Stirling, Dunblane and Gleneagles .One of theseservices shall involve a connection within ten minutes at Dunblane.

2.15 The Franchisee shall use reasonable endeavours to ensure that connections areprovided at Perth or Stirling (a) between all services from Inverness to Edinburgh andservices to Glasgow Queen Street and (b) between all services from Inverness toGlasgow Queen Street and services to Edinburgh.


2.16 All Peak services operated by the Franchisee on the route between Inverness or Perthand Edinburgh shall be subject to the requirements of paragraph 6.5 of Schedule 1.1(Service Development) of the Franchise Agreement.


3.1 Four services originating from either Glasgow Queen Street or Edinburgh shall beprovided from Perth to Inverness, at least two of which shall arrive or depart fromEdinburgh.

3.2 Certain of these services may be provided by another operator.

3.3 One additional service shall be provided between Edinburgh and Perth. This serviceshall call at Haymarket, Inverkeithing and Kirkcaldy.

3.4 All services between Perth and Inverness shall call at Pitlochry, Kingussie andAviemore. Three of these services shall call at Dunkeld & Birnam, Blair Atholl,Newtonmore and Carrbridge. In addition two of these services shall call atDalwhinnie.

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3.5 Services between Glasgow Queen Street and Perth shall serve Larbert, Stirling,Dunblane and Gleneagles, except that one northbound service need not call atDunblane and Gleneagles

3.6 All services between Edinburgh and Inverness shall call at the stations specified in 3.4and also at Haymarket, Inverkeithing and Kirkcaldy.

3.7 Services between Edinburgh and Perth which do not serve Inverness shall serveHaymarket, Inverkeithing and Kirkcaldy.

3.8 The Franchisee shall use reasonable endeavours to ensure that connections areprovided at Perth or Stirling (a) between all services from Inverness to Edinburgh andservices to Glasgow Queen Street and (b) between all services from Inverness toGlasgow Queen Street and services to Edinburgh.



Route

Edinburgh/Glasgow QueenStreet - Inverness

Inverness-Edinburgh*

Inverness-Glasgow QueenStreet (by means of aconnection at Perth)


Monday -Friday

1100

1000

1020

Saturday

1100

1000

1020

Sunday

1400

Not specified

Not specified

*Service to depart after 0600

Route

Edinburgh/Glasgow QueenStreet-Inverness

Inverness-Glasgow QueenStreet/Edinburgh


Monday -Friday

1930

1930

Saturday

1930

1930

Sunday

1800

1800


Route

Glasgow Queen Street-

Monday -Friday

3 hours 30

Saturday

3 hours 30

Sunday

3 hours 55

Page 26 of 68


Route

Inverness

Inverness-Glasgow QueenStreet

Edinburgh-Inverness

Inverness-Edinburgh

Monday -Friday

minutes

3 hours 30minutes

3 hours 40minutes

3 hours 40minutes

Saturday

minutes

3 hours 30minutes

3 hours 40minutes

3 hours 40minutes

Sunday

minutes

3 hours 55minutes

3 hours 40minutes withone exceptionof 3 hours 55

minutes3 hours 40minutes

Page 27 of 68


Route 2e. Aberdeen-Inverness


1.1 Ten services shall be provided between Aberdeen and Inverness at a maximuminterval of 2 hours and 40 minutes calling at Dyce, Inverurie, Insch, Huntly, Keith,Elgin, Forres and Nairn. One interval from Inverness may extend to 3 hours 15minutes after 1830.

1.2 One of these services from Inverness shall depart between 1700 and 1730.

1.3 Eleven additional services shall be provided between Aberdeen and Dyce between0700 and 2100. Two of these services shall depart from Aberdeen between 1630 and1830 which together with two of the services specified in paragraph 1.1 shall providean interval of not less than 25 minutes during that period.

1.4 Twelve additional services shall be provided between Dyce arid Aberdeen between0630 and 2130. Two services from Dyce shall arrive at Aberdeen between 0730 and0930.

1.5 The services in 1.4/1.5 may originate from / terminate at stations south of Aberdeen.

1.6 One additional service shall be provided from Elgin to Inverness arriving between0730 and 0800, and call at Forres and Nairn.

1.7 One additional service shall be provided from Inverness to Elgin arriving between2015 and 2115, and call at Nairn and Forres. This service shall be either a continuationof a service from Glasgow Queen Street or Edinburgh to Inverness or by means of aconnection with a waiting time of not than 20 minutes with such a service.

1.8 One additional service calling at all stations shall be provided in each directionbetween Aberdeen and Keith one departing from Aberdeen between 0800 and 0830and the other arriving in Aberdeen between 1015 and 1045.

1.9 The Franchisee shall use reasonable endeavours to ensure that as many connections aspossible are provided between the services specified in paragraph 1.1, and servicesfrom Aberdeen and from Inverness to Edinburgh or Glasgow Queen Street.

1.10 The Franchisee shall also ensure that where practicable a realistic spread of services isprovided on this route when taking the requirements of paragraphs 1.3,1.4 and 1.5 intoaccount.


2.1 Ten services shall be provided between Aberdeen and Inverness at a maximuminterval of 2 hours and 40 minutes calling at Dyce, Inverurie, Insch, Huntly, Keith,

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Elgin, Forres and Nairn. One interval from Inverness may extend to 3 hours 15minutes after 1830.

2.2 One of these services from Inverness shall depart between 1700 and 1730.

2.3 Ten additional services shall be provided between Aberdeen and Dyce between 0830and 2100. Two of these services shall depart from Aberdeen between 1630 and 1830which together with two of the services specified in paragraph 2.1 shall provide aninterval of not less than 2$ minutes during that period.

2.4 Eleven additional services shall be provided between Dyce and Aberdeen between0630 and 2130. One service from Dyce shall arrive at Aberdeen between 0730 and0930.

2.5 The services in 2.4 may originate from / terminate at stations south of Aberdeen.

2.6 One additional service shall be provided from Elgin to Inverness arriving between0730 and 0800, and call at Forres and Nairn.

2.7 One additional service shall be provided from Inverness to Elgin arriving between2015 and 2115, and call at Nairn and Forres. This service shall be either a continuationof a service from Glasgow Queen Street or Edinburgh to Inverness or by means of aconnection with a waiting time of not than 20 minutes with such a service.

2.8 The Franchisee shall use reasonable endeavours to ensure that as many connections aspossible are provided between the services specified in paragraph 2.1, and servicesfrom Aberdeen and from Inverness to Edinburgh or Glasgow Queen Street.

2.9 The Franchisee shall also ensure that where practicable a realistic spread of services isprovided on this route when taking the requirements of paragraphs 2.3 and 2.4 intoaccount.


3.1 Five services shall be provided between Aberdeen and Inverness at a maximuminterval of 4 hours calling at Dyce, Inverurie, Insch, Huntly, Keith, Elgin, Forres andNairn.

3.2 Two additional services shall be provided between Inverness and Elgin calling atNairn and Forres.

3.3 These additional services shall depart Inverness between 1700 and 2200 and shalleither be a continuation of services from Glasgow Queen Street or Edinburgh toInverness or connections out of similar services.

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3.4 The Franchisee shall use reasonable endeavours to ensure that as many connections aspossible are provided between the services specified in paragraph 3.1, and servicesfrom Aberdeen and from Inverness to Edinburgh or Glasgow Queen Street,

EARLY AND LATE SERVICES

Route

Aberdeen-Inverness

Inverness-Aberdeen


Monday -Friday

0900

0730*

Saturday

0900

0730*

Sunday

1230

1230

*The second service shall arrive at Aberdeen between 0800 and 0830 and not lessthan 50 minutes after the Early Service

Route

Aberdeen-Inverness

Inverness-Aberdeen


Monday -Friday

2145

2115

Saturday

2145

2115

Sunday

2045

2045


Route

Aberdeen-Inverness

Inverness-Aberdeen

Monday -Friday

2 hours 30minutes

2 hours 30minutes

Saturday

2 hours 30minutes

2 hours 30minutes

Sunday

2 hours 30minutes

2 hours 30minutes

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Documents

ScotRail Franchise — Authority Service Level … Franchise - Authority Service Level Commitment EARLY AND LATE SERVICES Route Glasgow Queen Street - Edinburgh Edinburgh - Glasgow