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8/3/2019 Saas Design Challenges Study
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© 2011 Catalyst Resources | For additional information contact; info@catalystresources.com
Designing for SaaS:Common Challenges
8/3/2019 Saas Design Challenges Study
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© 2011 Catalyst Resources | For additional information contact; info@catalystresources.com
Research findings:
• Of over 60 SaaS implementations completed by CatalystResources
• Focused on organizations that have committed to
specifically designing for SaaS
• Shows percentage of implementations experiencing
challenge
• One challenge per page to enable you to include onlychallenges relevant to your organization
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99%: Customers are dissatisfied with the
effectiveness of the current application
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© 2011 Catalyst Resources | For additional information contact; info@catalystresources.com
97% Customers and prospects felt look and feel
was outdated
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97% Users dissatisfied with time required to
complete activities
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97%: Customers or internal staff feel current UI
is outdated, cumbersome, slow or difficult to use
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95% Insufficient functionality for target customers
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86% Losing business to competitors
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84%: Insufficient resources to design and document
functionality to be developed
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65%: Unacceptable installation, training and
support costs
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63% Customers leaving for other solutions
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56%: Competitors with more compelling user
experience
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55%: Uncertain about decision on SaaS
technology stack
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52%: Need assistance with Rich Internet
Application (RIA) technologies
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47% Uncertain about features to attract target
customers
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45% Want to reach new or more profitable
customers
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45%: Challenges with implementing customization
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44%: Declining revenues from existing product
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42%: Challenges designing self-service training
and support
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42%: Implementing user self service
functionality
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39%: Uncertain about how to simplify configuration
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38%: Unacceptable selling costs
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38% Unacceptable profitability
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35%: SaaS offering may cannibalize existing sales
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32% Challenges automatically provisioning
customers
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29% On boarding and provisioning users
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28%: Shorten time to market
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Common Resource Needs to design and
implement SaaS solutions:
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© 2011 Catalyst Resources | For additional information contact; info@catalystresources.com
Potential Next Steps
1. Tailor this presentation for internal use to includes those slidesmost meaningful to your organization and SaaS effort
2. Catalyst Rapid Assessment of your current solution
3.
Catalyst SaaS Design Blue Print
You can reach Catalyst Resources at:
http://www.catalystresources.com
info@catalystresources.com
(800) 313-7874800
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