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Chet Harter, SAP Auto, Truck, and Heavy Equipment
June 2015
SAP Manufacturing Industries Forum 2015
Update: Auto, Truck, and Heavy Equipment
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 4
Telemetry analysis
keeps McClaren on
the track and winning
Volumes of Telemetry Data generated by race cars
• Terabytes of data generated per minute
• Telematic and Head Unit Data
• Analyzed by HANA
• Predictive and Advanced Visualizations
Spot defective parts, preventative maintenance,
out of spec performance, driver or crew
optimization and performance
SAP Auto, Truck, and Heavy Equipment 2015 Top Customer Objectives
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public
Enterprise Globalization
and Unification
• Consolidation, standardization, and simplification of business processes and IT
• Retirement and replacement of legacy apps
Operational Effectiveness
and Efficiency
Customer Engagement
Product Cost
Management
New Technology
Applications
• Improving relationships with dealers and end customers, and streamlining dealer interaction and
customer awareness
• Continuous improvement projects which focus on manufacturing and supply chain cost reduction,
including planning and plant floor execution
• Improving the ability to more accurately identify component and vehicle costs to improve current and
future profitability
• Leveraging SAP new technology to enhance the driving experience, improve product and service quality,
and gain insight into consumer preferences
• Includes vehicle connections and truck/machine telematics (M2M) and predictive maintenance
Market Scenario Description and Customers
Enterprise Planning and
Performance Management
• Ability to establish better short-range and long-range enterprise plans for better capacity planning,
profitability planning, raw material contract management, etc.
SAP Manufacturing Industries Forum 2015 Update: Auto, Truck, and Heavy Equipment
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 Public
HANA: Telematics Focus for Auto, Truck, and Heavy Equipment
HANA: The New Real-Time Enterprise
CEC: Customer Engagement
SPM: Service Parts Management
Central Finance with S4HANA
PLC: Product Lifecycle Management
Remanufacturing
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 7
Internet of Things at SAP Strategic Industries
SAP Data Platform for Vehicle Telematics
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Public
Data Integration & Virtualization
Da
ta
Fou
nd
atio
n
Physical Data & Virtual Models (HANA Data Services)
Data Harmonization Mashup Data Sources Augment & Enrich Datasets Non-materialized Virtual Model
Logic & Rules Engine Application (leveraging SAP HANA embedded capabilities)
Predictive
Libraries
Text
Analysis
Geospatial
Engine
Diagnostic Rules Diagnostic Models Statistical Patterns
Time Series
Data
Processing
Dynamic
Tiering
Smart Data
Integration &
Data Quality
Smart Data
Access
Smart Data
Streaming
Change History & Snapshots logic
Log
ic/R
ule
s
En
gin
e
Pre
se
nta
tio
n
Log
ic
Lumira Server Data exploration & visualization
XS Engine
Foundation Configuration UI + Reusable UI component Library
Presentation Logic
Vehicle
Telematics
OEM UI Logic Dealer UI
Logic Operator UI Logic
Strategy 1
Vehicle data used for analysis:
• Defect Pattern Identification
• Vehicle Health
• Emerging Issues
• Quality Assurance
• Product Improvement in R&D
SAP Data Platform for Vehicle Telematics
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 10 Public
Vehicle
Telematics
Data Integration & Virtualization
Da
ta
Fou
nd
atio
n
Physical Data & Virtual Models (HANA Data Services)
Data Harmonization Mashup Data Sources Augment & Enrich Datasets Non-materialized Virtual Model
Predictive
Libraries
Text
Analysis
Geospatial
Engine
Diagnostic Rules Diagnostic Models Statistical Patterns
Logic & Rules Engine Application (leveraging SAP HANA embedded capabilities)
Time Series
Data
Processing
Dynamic
Tiering
Smart Data
Integration &
Data Quality
Smart Data
Access
Smart Data
Streaming
Change History & Snapshots logic
Log
ic/R
ule
s
En
gin
e
Pre
se
nta
tio
n
Log
ic
Lumira Server Data exploration & visualization
XS Engine OEM UI Logic Dealer UI
Logic Operator UI Logic
Foundation Configuration UI + Reusable UI component Library
Presentation Logic
Strategy 1
Vehicle data used for analysis:
• Defect Pattern Identification
• Vehicle Health
• Emerging Issues
• Quality Assurance
• Product Improvement in R&D
Strategy 3
Use machine data and analytics to feed other
processes:
• Sales – Promotions, loyalty programs, real-time
offers
• Service – Remote diagnostics, service
notifications
• Quality – Product issues
• Product Design – Design issues
• Service Parts – Leading indicators of product
failures
Bay
Diagnostics
Customer
Sentiment
Service
History Dealer Data
Customer
Data
As-Built
Config Call Center
Production
Records
Other ERP
Warranty
Records
Telematics Vehicle
Data
Diagnostic
Rules Service
Instructions
Service
Records
Support
Cases Warranty
Cases Master
Data
Dealer Parts
Inventory
Strategy 2
Combine vehicle data with other data sources:
• ERP – As-built configuration, warranty claims
• CRM – Customer data, interaction history
• MES – Production execution records
• DMS – Dealer systems
• Social media – Customer sentiment
MES CRM DMS
SAP Data Platform for Vehicle Telematics
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 Public
Bay
Diagnostics
Customer
Sentiment
Service
History Dealer Data
Customer
Data
As-Built
Config Call Center
Production
Records
Vehicle
Telematics
Other ERP
Warranty
Records
Data Integration & Virtualization
Telematics Diagnostic
Rules Service
Instructions
Service
Records
Support
Cases Warranty
Cases
Da
ta
Fou
nd
atio
n
Physical Data & Virtual Models (HANA Data Services)
Master
Data
Data Harmonization Mashup Data Sources Augment & Enrich Datasets Non-materialized Virtual Model
Predictive
Libraries
Text
Analysis
Geospatial
Engine
Diagnostic Rules Diagnostic Models
Dealer Parts
Inventory
Statistical Patterns
Logic & Rules Engine Application (leveraging SAP HANA embedded capabilities)
Time Series
Data
Processing
Dynamic
Tiering
Smart Data
Integration &
Data Quality
Smart Data
Access
Smart Data
Streaming
Change History & Snapshots logic
Log
ic/R
ule
s
En
gin
e
Pre
se
nta
tio
n
Log
ic
Lumira Server Data exploration & visualization
XS Engine OEM UI Logic Dealer UI
Logic Operator UI Logic
Foundation Configuration UI + Reusable UI component Library
Covered by Pre-built
content form SAP
Presentation Logic
Strategy 1
Vehicle data used for analysis:
• Defect Pattern Identification
• Vehicle Health
• Emerging Issues
• Quality Assurance
• Product Improvement in R&D
Strategy 2
Combine vehicle data with other data sources:
• ERP – As-built configuration, warranty claims
• CRM – Customer data, interaction history
• MES – Production execution records
• DMS – Dealer systems
• Social media – Customer sentiment
Strategy 3
Use machine data and analytics to feed other
processes:
• Sales – Promotions, loyalty programs, real-time
offers
• Service – Remote diagnostics, service
notifications
• Quality – Product issues
• Product Design – Design issues
• Service Parts – Leading indicators of product
failures
MES CRM DMS
Vehicle
Data
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 12
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 13
[Deere] can identify problems in running machines two to three
months faster, resolve problems faster, and also significantly reduce
downtime.
Larry Brewer, Director of Global Information Technology
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 14
Our EID (Emerging Issue Detection) program is providing a
complete business transformation for Deere. For one, we replace
only what is needed to replace. Secondly, we follow “find, correct,
validate” which is an entirely new reality that wasn’t feasible before.
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 15
Mercedes-AMG Engine testing with HANA-powered analytics
• Supports core process of engine development /
testing
• Big Data Computing
• Uses predictive functions in order to find engine
quality improvement options
Real-time analysis of test bench data from AMG high performance
customer engines during Quality Assurance on
SAP HANA Database Technology
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 16
ARI Fleet Management ARI Analytics and Insight 2.0
Vehicle & Fleet
Management
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 17
Vehicle Data for Business Process Input Southern California Edison
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18 Public
Company
One of largest utilities companies in California serving
14M people, 180 cities, 50,000 square miles
6,000 Service vehicles
Business Drivers
Vehicle utilization
Vehicle maintenance
Environmental impact
Application
Preventative Maintenance - Vehicle telematics data
used to create measurement documents and
performance-based maintenance plans
Corrective Maintenance - Vehicle DTC’s trigger
maintenance notifications / orders in ERP (PM)
Dashboards used by upper-management and middle-
management for fleet performance monitoring and fleet
utilization analysis
SAP Vehicle Business Network Connected Fueling, Parking, and Hospitality
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 20 Public
http://youtu.be/N36XOWNpJtk
http://youtu.be/0mDlTJ6jlzQ
HANA in use today
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 21 Public
Examples…..
Deere, ARI, Faurecia, BASF, BorgWarner, AMG, McLaren
HANA in use today CO-PA with In-memory Processing
Co-PA was the most interesting thing to look at in the first step. We saw response times reduce from about 620 seconds to about five seconds in one
case. Andrew Pike, (former) CIO
“ ”
Product: CO-PA
Business Challenges
Changing business environments require improved real-time access and
analysis of data
Need more powerful analytics at a detailed level for better decision making
Technical Challenges
For profitability accounting, faster cost allocation run is required as part of the
month-end closing
For product costing, faster order settlement is required as part of the month-
end closing
Benefits
Unprecedented business insights to managers at very good cost to
performance ratio
Analyze contribution margins per product or customer at entirely new levels of
granularity—down to the SKU or customer level
Shorter run time allows repetition of cost allocation run in case of errors
Shortened month-end closing process
Enhanced, more efficient month-end closing reporting with CO - PA
124x faster analytics -
drilldown by alphacode -
from 620 sec. to 5 sec.
37x faster cost
allocation – drilldown by
sending cost center -
from 260 sec. to 7 sec.
40x faster reporting –
Runtime reading line
items for EBIT with
commodity sales - from
260 sec. to 7 sec.
9x faster cost
allocation initial report -
from 45 sec. to 5 sec.
The New Real-Time Enterprise
The ability to immediately recognize threats and opportunities and take
immediate action to minimize the negative and maximize the positive
impacts.
Issue Resolution - Today
Monitor and Alert
Resolution Options
Evaluation
Execution
Symptoms: Untimely, Incomplete, Inconsistent, Unprioritized, Unreliable
• Mostly manual alerts of issues
• Phone calls, word of mouth post-it notes casual observation
• Unreliable, untimely, may be too late
• Up to each individual to determine the right fix
• Sometimes based upon tribal knowledge
• Inconsistency
• Incomplete availability of information necessary to make a good
decision
• Easiest resolution options usually taken without regard to cost
• Execution of resolution is all or mostly manual
• Enterprise system incapable of helping
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 26
Enterprise Management A View from the Past (and probably Current)
Process Failures
- Unfortunately, unplanned things occur that threaten customer service and generate unplanned costs.
A formal, systematic planning process is executed daily (or less
frequently) to match supply with demand to:
Meet customer demand and/or desired stocking levels
Maximize profitability by reducing costs
Based upon expected demand and supply
100%
Revenue Planned
Costs
Planned
Margin
Customer “all-
stop” issued
Planning
Process
Planning
Process
6AM 6AM • Production Schedules
• Procurement Schedules
• Production Schedules
• Procurement Schedules
Labor
shortage
Potential
machine
issue
Power
outage
Inventory
loss
Obsolescence
increase
Customer line
speed change
Lost tool
High scrap
Truck down
Inventory
loss
Freight delay
Supplier over-
shipment
Supplier under-
shipment
Mislabeled
stock
Customer
rejection
Obsolescence
receipt
Damaged
material Skill
shortage
Machine
down
Late supplier
shipment
Container Shortage
Quality issue
Demand
change Tool
shortage Premium freight
requested
Unplanned
maintenance
Engineering
change
External Systems
(IoT / M2M)
Enterprise System
Issue Resolution – In Real Time
Results: Timely, Complete, Consistent, Prioritized, Reliable
Monitor & Alert
Resolution Determination
Simulation & Evaluation
Corrective Action
• Continuously monitor key performance indicators and causal elements
• Alert the appropriate individuals immediately
• List resolution options based upon company standard operating guidelines
• Simulation of resolution options to determine probable impact in
terms of key performance indicators
• Take action to resolve issue or to minimize the negative impact
of the issue
• Use Standard automation or custom automation when possible
Issue Resolution – In Real Time Monitoring and Alerting of Events, Circumstances, KPI’s
Inventory Alert
Potential material shortage. Item BP-1922. Details: Click here
Issue Resolution – In Real Time Problem Analysis
Issue Resolution – In Real Time Execution Options
Issue Resolution – In Real Time Simulation Results with Immediate Action
© 2015 SAP AG or an SAP affiliate company. All rights reserved. 32
Advanced Enterprise Management Enabled by In-Memory Processing
Key Principals
Monitor and Alert - Early alerting of issues and potential issues will allow
management to completely avoid the problem or greatly reduce the negative
impact of the issue
Options – Action proposals based upon anticipated failure modes
Evaluations – Simulations performed to estimate the expected impact on
corporate and departmental key performance metrics
Execution of Corrective Action – Expeditiously taken to minimize the impact on
cost and customer service
100%
Revenue Planned
Costs
Planned
Margin
Planning
Process
6AM • Production Schedules
• Procurement Schedules
Planning
Process
6AM • Production Schedules
• Procurement Schedules
Planning
Process
6PM • Production Schedules
• Procurement Schedules
Planning
Process
12PM • Production Schedules
• Procurement Schedules
Planning
Process
12AM • Production Schedules
• Procurement Schedules
Boardroom of the Future
Boardroom of the Future
Plant
Manager
Quality
Manager
Production
Manager
Materials
Manager
Program
Manager
Engineering
Manager
HR
Manager
Plant
Asset Utilization
Inventory Turnover
Premium Freight Cost
Employee Attendance
Downtime
Scrap Rate
Excess and Obsolete Inventory
Shortages
Product Compliance Issues
Late Supplier Shipments
Plant Efficiency
Shipment Status
Supplier Quality Issues
Training Status
Capacity Projections
Customer Demand Changes
RFQ Status Customer Satisfaction
Employee Turnover
Purchase Price Variance
SAP Auto, Truck, and Heavy Equipment 2015 Top Customer Objectives
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 35 Public
Enterprise Globalization
and Unification
• Consolidation, standardization, and simplification of business processes and IT
• Retirement and replacement of legacy apps
Operational Effectiveness
and Efficiency
Customer Engagement
Product Cost
Management
New Technology
Applications
• Improving relationships with dealers and end customers, and streamlining dealer interaction and
customer awareness
• Continuous improvement projects which focus on manufacturing and supply chain cost reduction,
including planning and plant floor execution
• Improving the ability to more accurately identify component and vehicle costs to improve current and
future profitability
• Leveraging SAP new technology to enhance the driving experience, improve product and service quality,
and gain insight into consumer preferences
• Includes vehicle connections and truck/machine telematics (M2M) and predictive maintenance
Market Scenario Description and Customers
Enterprise Planning and
Performance Management
• Ability to establish better short-range and long-range enterprise plans for better capacity planning,
profitability planning, raw material contract management, etc.
SAP Capabilities for Automotive Suppliers All process areas supported by SAP Applications
OEM’s and
other customers
N Tier
Suppliers
Tier I Automotive
Supplier
SAP Applications
Manufacturing Operations
• Repetitive manufacturing
• Make-to-Order manufacturing
• Multi-plant planning and scheduling
• Shop floor connectivity
• Integrated maintenance and quality
Sourcing and Replenishment
• Strategic sourcing
• Responsive material replenishment
• Management of outside processes
• Supplier portal
Customer Demand Management
• Forecast and delivery schedules
• Sequenced delivery processing
• Internet sales
Product Development
• Central repository
• Engineering change control
• CAD integration
• Project management
Global Business Foundation
• Financials
• Business planning & consolidation
• Labor management and HR
• Information technology
• Multi-currency –language, -plant
Customer Support
• Warranty management
• Service parts management
Marketing, Sales, and Service Processes Auto, Truck, and Heavy Equipment
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 38 Public
End-Customers expect a consistent and compelling brand and customer experience across channels
Sales
Service and Warranty
Marketing
Vehicle Telematics
Understanding the market, important trends, customer preferences, and turning this knowledge into executable sales leads
Establish new products and services for customers, store and process volumes of vehicle data for product quality improvement and improved customer service
Provide customers with a great owning experience, equip dealers with required
service tools, efficiently process claims and recover funds
Provide an easy customer purchase experience, equip dealers with effective
sales tools
Service Parts
Manage parts inventories for service orders and over-the-counter sales,, manage suppliers,
establish internet sales to dealers, repair shops and vehicle owners
Call Center
Quickly respond to questions and concerns from dealers and vehicle owners, equip call center people with the tools for maximizing the customer touch point
SAP Customer and Dealer Processes A Roadmap for Improvement and Differentiation
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 39 Public
Vehicle Sales and Marketing Vehicle Service Management
Standardize Improve Differentiate
Parts
Man
ag
em
en
t
Service Parts Management
Complaint Management
Contact Management
Lead Management
Promotion Management
Interaction Center and Help Desk
Learning Management (e-Learning)
Warranty Analysis
Real-time Offer Management
Collaborative Campaigns
Social media analytics
Customer Information
Consolidation
Dealer Performance
Analysis
Warranty Claims Management
Service Documentation
(online)
Service Analytics
Vehicle performance
analysis
B2B e-Commerce
Parts Manuals (online)
Real-time Ad Bidding
Warranty Prediction
Fleet monitoring
Electric vehicle services
In-Vehicle Commerce
Service Prediction
B2B2C e-Commerce
Service Management
Global Service History Database
Loyalty Management
LEGEND
Available application
Technology application
ERP
360-degree View of Vehicles, Customers, and Dealers
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 40 Public
CUSTOMER AND DEALER PROCESSES
Marketing
Promotion
Management
Collaborative
Campaigns
Lead Management
Real-Time Bidding
Sales
B2B e-Commerce
B2C e-Commerce
B2B2C e-Commerce
Real-Time Offer
Management
Service
Warranty Analysis
Warranty Prediction
Service Analysis
Service Prediction
Vehicle performance
analysis and monitoring
Customer Support
Interaction Center
Help Desk
Fleet Monitoring
Electric vehicle services
In-Vehicle Commerce
Dealer Enablement
Customer Information
Consolidation
Learning Management
Online Parts and Service
Manuals
Dealer performance
management
REAL-TIME PLATFORM
Operational Analytics
REAL-TIME ANALYTICS
Sense & Respond Planning &
Optimization
Consumer
Engagement
REAL-TIME APPLICATIONS
Predictive,
Spatial & Text
Analytics
Big Data
Warehousing
Application Data (SAP and non-SAP)
Contact Management
Loyalty Management
Complaint Management
Warranty Claims Management
Service Management
Global Service History Database
Social Media Analytics
Vehicle Telematics Financial Institutions
Dealer Systems
Social Media
OEM Systems
3rd-Party Data
Komatsu - Australia
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 41 Public
Objective Increase financial transparency for different
customer revenue streams including
equipment, rentals, services, contract and
more, with a single view of the customer
Solution SAP HANA Platform
Benefits
Real-time reporting based on single
view of customer data that defines
logistic, drives sales and improves
service Ian Havison
CIO, Komatsu Austrailia, Ltd.
SAP HANA gives us a complete view of our customers.
Having real-time access to centralized data helps our
sales and services teams get the information they need
to serve our customers better.”
“
At a Glance
Vehicle, Parts, and Merchandize Retail B2B, B2C, and B2B2C with hybris
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 42 Public
Pan-European network of tire service dealers
comprised of over 2000 dealers across 25
countries
hybris provides a complete multichannel commerce software solution that integrates product content,
commerce operations, and the extended channel to help retailers, manufacturers, and other
businesses create a unified and seamless cross-channel experience for their customers — from
online, to in-store, to mobile and beyond.
Toyota Material Handling - US
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 43 Public
Solution
SAP Customer Relationship Management
Benefits • Increased win rates with integrated lead
management and marketing analytics
• Improved sales team productivity
• Enhanced the accuracy of sales quotations
• Improved visibility into sales pipelines and
end-user pricing
• Achieved significant savings due to
eliminating variance in dealer discounts
At a Glance As the country’s leading lift truck supplier,
Toyota Material Handling U.S.A. Inc.
(TMHU) supports independent dealers
nationwide.
Objective Improve sales visibility and accuracy of
dealer sales quotations. Gain efficiency in
order processing and the management of
its dealer discounts.
15% 85% 100% Improvement in market awareness Reduction in order confirmation times Accuracy of sales quotation and dealer
discount spend
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 44 Public
SAP ERP
Ariba SPP EWM hybris C4C
Option: Service Parts
Planning (SPP) for
forecasting and
distribution planning
Option: Extended
Warehouse
Management
Option: Hybris
platform for e-
Commerce
Analytics
Key points:
Service parts can be managed using only ERP core functionality for forecasting, inventory, warehouse
mgmt, sales, procurement, etc.
Optional solution components will provide advanced functionality as required with the bonus of SAP ERP
integration
Option: SAP
Warehouse Picker
(augmented reality)
Option: Ariba for
supplier
replenishment
Option: Customer
Engagement
SAP’s applications for Service Parts Management are already proven for use in
the Truck and Heavy Equipment industry.
Aftermarket and Service Parts Management
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 45 Public
US Plant 1
• Manufacturing
• Shipping
• Receiving
• Quality
• Maintenance
US Plant 2
• Manufacturing
• Shipping
• Receiving
• Quality
• Maintenance
Europe Plant 1
• Manufacturing
• Shipping
• Receiving
• Quality
• Maintenance
Asia Plant 1
• Manufacturing
• Shipping
• Receiving
• Quality
• Maintenance
Asia Plant 2
• Manufacturing
• Shipping
• Receiving
• Quality
• Maintenance
Europe Plant 2
• Manufacturing
• Shipping
• Receiving
• Quality
• Maintenance
A dedicated Simple Finance system connected to one or more ERP systems
A Simple Finance adoption option, not a separate product.
It’s capabilities are based on the underlying software components deployed - allowing a number of processes to be implemented as
“centralized” processes.
Enterprise
• Enterprise Financials
• GL / AR / AP
• Budgeting
• Treasury
• Consolidation
• Fixed Asset
Management
• Procurement
• Sourcing
• Spend Analytics
• Planning
• Global Capacity
• Sales & Operations
Planning (5 year)
• New Business /
Programs
• HR and Payroll
• Warranty
• Travel Management
• Product
Management
• Sales
Analytics
Central Finance with S4HANA
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 46 Public
Next Steps
Where do we go from here?
• Solution Evaluation – Deep dive into applicability of SAP technology or
applications for solving business problems or providing new opportunities for
your company. Could include demonstrations, workshops, etc.
• Business Process Review – SAP will work with your team to review current
business objectives, current SAP and non-SAP usage, and offer suggestions
for improvement and opportunity.
• Road Mapping – Collaborative review of current business strategies and
objectives, current landscape, and current and planned projects to determine
short-term and long-term road maps.
Chet Harter, SAP Auto, Truck, and Heavy Equipment
June 2015
SAP Manufacturing Industries Forum
Update: Auto, Truck, and Heavy Equipment
Recommended