ScrumMaster: The Coach Approach - Agile Alliance · ScrumMaster - Team - Backlog - Relative sizing...

ScrumMaster:

The Coach Approach Alida Cheung

Derek Hawkes

Introductions

The Science of

ScrumMastership

The Art of

ScrumMastership

Agenda

• Define the Coaching role of a ScrumMaster

• Build Awareness and Self-knowing (The Being of Coaching)

• Practice Coaching Skills (The Doing of Coaching)

Advisor

Mentor

Coach

Advice Quotient

John Leary Joyce

Ownership Accountability Responsibility

Shift

The Being of Coaching

Presence and Mindfulness

Authenticity

“No one cares how much you know until

they first know how much you care.”

Weakness

Strength

Live your values Live your Values

Be yourself

“Authenticity is the alignment of

head, mouth, heart, and feet --

thinking, saying, feeling, and doing

the same thing -- consistently.

This builds trust, and followers

love leaders they can trust.”

-- Lance Secretan

Presence and Mindfulness

Listening

Presence and Mindfulness

Natural

Presence and Mindfulness

Bad Habits

Presence and Mindfulness Curiosity

No assumption

No attachment

Open, free, and innocent

Presence and Mindfulness The Doing of Coaching

Presence and Mindfulness

Metaphors

Presence and Mindfulness

Involved Committed

Presence and Mindfulness

Presence and Mindfulness

Explanation

Ideas

Agile Product Owner -

ScrumMaster -

Team -

Backlog -

Relative sizing -

Daily meeting -

Sprint Debt -

Sprint review -

Retrospective -

Manager

Coach

Players

Match schedule

Opposition Scouting

Training

Yellow cards

Matches

Tape breakdown

Soccer

and Using Silence

Powerful Questions

Short

No expected

answer in mind

Followed by Silence

Send someone to explore

Slow down the

Conversation

Not a “Yes/No” Question

Silence

Powerful Questions

• Short

• No expected answer in mind

• Followed by silence

• Send someone to explore

• Slow down the conversation

• Not a "Yes/No" question

Acknowledgement

Acknowledgement

"You being here

today demonstrated

your curiosity, your

willingness to learn

and your

commitment to

being a better

ScrumMaster."

Recognition

Permanent

Acknowledgement

Good

Acknowledgement Relationships

Acknowledgement

Giving

Receiving

Requesting

Request

Response

Commitment

Complaint - an uncommunicated request

Putting Them Together

Coaching

Authenticity Curiosity Listening

Request Powerful

Question

Metaphor

References

Joyce, J.L., Are Many Executive Coaches really Closet Mentors,

World Business and Executive Coach Summit 2012.

Adkins, L., Coaching Agile Teams: A Companion for

ScrumMasters, Agile Coaches, and Project Managers in

Transition, Addison-Wesley, 2010.

Kimsey-House, K., Kimsey-House, H, & Sandahl, P, Co-Active

Coaching: Changing Business, Transforming Lives, Nicholas

Breadley Publishing, 2011.

Halpern, B.L, &Lubar, Leadership Presence: Dramatic

Techniques to Reach Out, Motivate, and Inspire,

Gotham Books, 2004.

Putting it all Together

Thank you!

Alida Cheung

acheung@salesforce.com

Derek Hawkes

dhawkes@salesforce.com @AlidaCheung @hawkder