Startup Accelerator 2014: Building a great team & organizational culture

Startup Catalyst Program 28 February, 2014

Deep Kalra President, TiE Delhi-NCR Founder & Group CEO, MakeMyTrip.com

Building a Great Team & Organizational Culture

Hire Better than Yourself

The ‘Yes Boss’ Syndrome

Evolution of the Team

Encourage Risk-Taking

Sharing the Wealth

Preserving Culture with Growth

MMYT’s Secret Sauce

• Egalitarianism

• Transparency

• Trust

• Accesability

• L&D

• Soccer, not Chess

Work Hard, Have Fun, Create History! BUT … 2 out of 3 is not an Option

Trippers Speak

My Rewards – I have RSUs and I feel sense of pride and ownership for

all my deliverables, opportunity to learn thru

experiences like FAM, sponsored MBA programs

etc.

There is someone to hear when I want to talk – all

senior team members are always accessible and open to all sorts of discussions.

Systems and processes are non-bureaucratic

Opportunity to work closely with one best

senior resources in the industry.

Be a part of Industry leader in OTA industry

Growing industry with long term focus

Colleagues as friends

Fun@Work Aggressive employees with passion to Win

My Career Growth – Since this is a growing firm and I’ll be playing

key role and get challenging opportunities

including international

My Role – I’ll be empowered to innovate, to start

something new. I’ll get opportunity to work on

challenging assignments and steer it my way to make it a

success. Moreover, my role is as critical for organizations’ over all growth so I do play key role in overall company

growth.

Trippers Speak

Leadership Connect/Access Friendly Policies

Empowering Culture i. Innovative Projects ii. Picking offs/holidays iii. Food Vendors iv. Gifts v. Dress code

Pride Camaraderie

Fun Fast Growth

Ownership/Equity

Ownership i. Share in Equity ii. A FIT RECIPIE- acronym by a employee for our values iii. Photo Walls by Content Team

Time Out Together! i. Company sponsored ii. Department offsite iii. Leadership Offsites iv. Company Offsite

Celebrating Together/THM i. Town Hall Meets ii. MMYT Birthday/Festivals iii. Leadership Offsites iv. Company Offsite

Standing By Together We encourage a strong show of camaraderie in tougher times, which resonates our strong team and ‘family’ culture. One of the recent examples was when we lost one of our young colleagues who was the only earning member of his family. A company wide, generous donations were matched by the company to create a corpus of 5 lacs that was handed over to his mother.

Trippers Speak

Welcoming Trip on- Our award winning social gamified orientation program is called “Trip On”. All the joiners for the day gather together in a bright colorful rooms of bean bags called -Vegas. These games on iPads enable the joiners to learn about the organization in an interactive and non-classroom training manner. Every new joiner is given a iPad to run their simulation games and begin their journey in the organization. After a thorough description of all policies and document collection process, the Scavenger Hunt starts. Through this hunt the new joiners are given clues leading to certain important people and places (ex- Rooms, ATM, Washrooms etc.) in the organization. They have to figure out who these people are and get a picture clicked with them. This helps break the ice on their first day.

Trippers Speak: small case studies

Cross Functional Projects which naturally cut through teams i. Freedom (Automation, Tech, products); ii. New Product Launches(Product, Training, Marketing) iii. Route Planner iv. Mobile App

Rewarding ‘Team’ Achievements i. A-Team Award: Teamwork and camaraderie between employees is an asset that propels every organization forward. Working cohesively as one unit is important for any work to be done successfully specially when there are dependencies within various teams. This award appreciates and recognizes the passion and selflessness shown by teams in achieving common organizational objectives by working collaboratively not just within their units but cross functionally as well. Winner for last year- Team Andaman – a combined effort from 3 teams- Product, Operations and tour managers. ii. Business Group Extraordinaire: This team award appreciates and recognizes superior performance displayed by teams in significantly over – achieving their goals and dramatically impacting common organizational objectives Winners of last year- India Hotels Team, Tech Core Team, Holiday Experts Channel

It’s a Good Trip!