T-mobile Resume

Angelica Howard

5911 Arbor Hills WayThe Colony, TX 75056

(972) 878-3553

ahoward05@gmail.com

Professional DevelopmentTo strive for excellence, to work in such an environment that will enhance my knowledge and career, where my professional experience can assist in providing exceptional customer service, the reduction of risk within the company and help maximize the company’s assets. Along with enhancing my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment

Employment HistoryRetail Associate Manager

May 2015-Current T-Mobile Rowlett, TX Coaching/Employee Development Maintain Inventory and Merchandising Sales and Margin Improvement Led Store Meetings

Solutions SpecialistsAugust 2014-May 2015 Verizon Wireless Garland, TX Meet and exceed Sales Goals Perfect Customer Experience Escalation and Resolution by acting MOD

Solutions ManagerAugust 2013-August 2014 Verizon Wireless Irving, TX Coaching/Employee Development Maintain Inventory and Merchandising Sales and Margin Improvement Led Store Meetings

Sales RepresentativeJan. 2011-August 2013 Verizon Wireless Marshall, TX Meet and Exceed Sales Goals Community Involvement Customer Service Enhancement

Customer AdvocateMarch 2010-Jan 2011 Blue Cross Blue Shield Longview, TX Assisted members with questions about their policy Maintained company goals in a fast pace environment Tested new programs before implemented to the company

Education and Accomplishments

Aug 2004-Aug 2008 East Texas Baptist University Marshall, TX

Career Builder GraduateRepeat Winner Circle RecipientPsychology of Selling

References

References are available on request.