Tan Sri Dato' Sri Dr. Hj Mohd Nasir Mohd Ashraf (UUM)

KOLEJ SAINS KESIHATAN BERSEKUTU, IPOH, PERAK4 MAC 2014

“rejuvenation of leadership culture: an aspiration and

impact for allied health personnel”

SEMINAR PENGAJAR SAINS KESIHATAN BERSEKUTUKEMENTERIAN KESIHATAN MALAYSIA 2014

BYTAN SRI DATO’ SRI DR. HJ MOHD NASIR BIN MOHD ASHRAF

PRINCIPAL FELLOW Othman Yeop Abdullah Graduate School of Business, UUM

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1. Definition: Rejuvenation, Leader and Leadership, Culture, Aspiration & Impact

2. Public Sector Employment Scope3. The Challenges4. Facing the Challenges5. Recommendations

CONTENT

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DEFINITION - REJUVENATION

• Rejuvenate- “make or become young or vigorous again in nature or appearance”

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(Oxford Advanced Learner’s Dictionary, 1986, p.712)

DEFINITION - LEADER

1. “A person who lead a group of people, especially the head of a country, an organization etc”

2. “A person or thing that is the best, or in the first place in a race, business etc”

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(Oxford Advanced Learner’s Dictionary, 2003, p.729)

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DEFINITION - LEADERSHIP

1. “The state or position of being a leader etc”

2. “The ability to be a leader or the qualities a good leader should have;”

(Oxford Advanced Learner’s Dictionary, 2003, p.729)

“ Leadership is the process of inspiring people to do their best to

achieved a desired result “(Micheal Amstrong, Amstrong’s Handbook of Human Resource Management Practice, 2009, p. 376)

LEADERSHIP

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LEADERSHIP

“Leadership is an influence relationship among leaders and

followers who intend real changes and outcomes that reflect their

shared purposes.”Joseph C. Rost, cited in Richard L. Daft, Leadership, 2011, p.5

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LEADERSHIP THEORY• Trait Theories – “focus on the role played by certain

personality traits”

• Behavioural Theories – “focus on issues of leadership style”

• Cognitive Theories – “focus on the ways in which followers’ ideas and perceptions can affect the performance of their leaders”

(Oxford Dictionary of Business and Management, 2009, ms 325)

LEADERSHIP STYLE“ An important dimension of

leadership style is the extent to which the leader is willing to delegate responsibility and

encourage input from followers.. “(Oxford Dictionary of Business and Management, 2009, ms 325)

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DEFINITION - CULTURE• “Advanced development of the human

power; development of the body, mind and spirit by training and experience”.

• “Evidence of intellectual development (of arts, science etc) in human society”

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(Oxford Advanced Learner’s Dictionary, 1986, p.210)

DEFINITION – ASPIRATION & IMPACT

• Aspire- “be filled with high ambition”

• Impact- “strong impression or effect”

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(Oxford Advanced Learner’s Dictionary, 1986, p.46 & P.424)

PUBLIC SECTOR EMPLOYMENT SCOPE

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POPULATION, LABOURFORCE, WORKFORCE & PUBLIC SECTOR 2010

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Source: Tenth Malaysia Plan 2011-2015, Table 10 & 11, pp.377-378

Population 28.3 million

Labourforce 12.2 million

Workforce 11.8 million

Public Sector 1.42 million

PUBLIC SECTOR

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Agency Establishment Placement

1. Federal Public Service 1,293,500 1,152,713

2. State Public Service 124,515 84,812

3. Federal Statutory Bodies 153,363 117,250

4. State Statutory Bodies 21,181 14,786

5. Local Authorities 58,023 50,826

Jumlah 1,650,582 1,420,387

PSD, Annual Report 2010, ms.173

PUBLIC SECTOR ESTABLISHMENT

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Group Total %

1. Premier Post 3,870 0.23

2. Management & Professional 436,679 26.46

3. Support I 911,162 55.20

4. Support II 277,801 16.83

5. Others 21,070 1.28

Total 1,650,582 100

PSD, Annual Report 2010, ms.173

FEDERAL CONSTITUTION

Clause 132(1) Public Services1. The Armed Forces2. The Judicial and Legal Service3. The General Public Service of the Federation4. The Police Force5. The Joint Public Service6. The Public Service of Each State7. The Education Service

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Federal Constitution of Malaysia, 2002, p.135

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THE CHALLENGES

1511 – Portuguese (130 years)

1641 – Dutch (183 years) (1641 – 1824)

1786 – British East India Company – (Penang)

1826 – Straits Settlements (Penang, Malacca,Singapore)

HISTORICAL BACKGROUND AND TRANSFORMATION OF MIND

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Continued

1895 - Federated Malay States (Perak, Selangor, Negeri Sembilan andPahang)

- Non-Federated Malay States (Perlis, Kedah, Kelantan,Terengganu and Johor)

- Strait Settlements (Penang, Malacca, Singapore)

1941 – 1946 – Japanese Occupation

1946 - Malayan Union

1948 - Federation of Malaya

1957 - Independence Federation of Malaya

1963 - Malaysia (Malaya, Sarawak, Sabah and Singapore)

1965 - Malaysia (without Singapore)

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1 Tunku Abdul Rahman Putra AlHaj 1957–1970

2 Tun Abdul Razak bin Datuk Hussein 1970–1976

3 Y.A.B Tun Hussein bin Dato' Onn 1976–1981

4 Tun Dr. Mahathir Mohamad 1981–2003

5 Tun Abdullah bin Haji Ahmad Badawi 2003–2009

6 Y.A.B Dato' Seri Najib Tun Razak 2009

http://ms.wikipedia.org/wiki/Perdana_Menteri_Malaysia

PRIME MINISTER OF MALAYSIA

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“Sheikh Mujibur Rahman (March 17, 1920 – August 15, 1975) was a Bengali nationalist politician and the founder of Bangladesh.”

SHEIKH MUJIBUR RAHMAN

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http://en.wikipedia.org/wiki/Sheikh_Mujibur_Rahman

“Education is the most powerful weapon which you can use to change the world”

www.asianworldsummit.com

Nelson Mandela

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POPULATION DENSITY OF MALAYSIA

Adapted: URL http://www.statistics.gov.my/portal/index.php? 23

Adapted: URL http://www.statistics.gov.my/portal/index.php?24

Adapted: URL http://www.statistics.gov.my/portal/index.php?25

At His Majesty’s Service

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THE GOVERNMENT EXPECTATION

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“I want 2013 to be a year where we can achieve more successes and, if possible, redouble efforts so that we can achieve bigger successes. Let us renew our

resolution and determination for 2013.”

(Dato’ Sri Mohd Najib bin Tun Abdul Razak)

www.asianworldsummit.com

1MalaysiaPeople First,

Performance Now

Government Transformation

Programme

EconomicTransformation

Programme

The Tenth Malaysia Plan (2011-2015)

VISION 2020

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THE MACHINERY

22 Ministries 13 State Government 149 Local Authorities +150 Federal and State Statutory

Bodies

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THE CITIZEN EXPECTATION

wanberuas.blogspot.com

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EXCELLENCE

• Excellence – The quality of being extremely or outstanding.

( Oxford Advanced Learner’s Dictionary, 1999, p. 398 )

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LEVEL OF SERVICE

• The Ordinary• Service Beyond the Ordinary• Service Beyond the Call of Duty

THE CITIZEN EXPECTATION

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(a) Reliable public service(b) Public service is complex(c) Easily accessible (eg: Urban Transformation

Centre, Rural Transformation Centre)(d) High quality service (eg: friendly,

fast, correct and transparent)(e) High quality product(f) Reasonable cost and consistent

EXAMPLE

Total Prescription 2011

Health Clinic - 25.8 millionHospital (Outpatient) - 17.6 millionHospital (Inpatient) - 12.9 million

57.3 million

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Source: Ministry of Health, Annual Report 2011, ms.131

INTERNATIONAL COMMUNITY DEMAND

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United Nations, Economic and Social Commission for Asia and the Pacifichttp://www.unescap.org/pdd/prs/ProjectActivities/Ongoing/gg/governance.asp

World Bank Doing Business 2010 Report

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Source: World Bank cited in Tenth Malaysia Plan 2011-2015, p.73

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STAFF EXPECTATION

www.infoharian.com

Continued

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STAFF EXPECTATION1.Quality leadership2.Conducive working environment3.Enough training opportunities4.Ample career development5.Reasonable promotion prospect6.Health facilities (inc:for family members)7.Salary and perks8.Good exit policy 9.Acceptable retirement package

IMAGE BUILDING FOR THE PUBLIC SERVICE

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(1) Negative image worldwide(2) Intellectual crisis(3) A single entity(4) The use of the term is inconsistent

RECOMMENDATIONS

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Excellence Human Capital

Mental Strength

Physical Outlook

Suitable and

Acceptable Behavior

Mohd Nasir, 2014

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Leadership Thinking process Decision making Crave for knowledge Efficient and effective Prudent Time conscious Calm and compose

MENTAL STRENGTH

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Leadership Set vision and move agenda Lead others Utilization of resources Do not take side Train and develop people Acknowledge success Tolerate mistake

Thinking Process

MacroSectoralOrganisational

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•Strategies

•Objectives

•Policies and Procedures

•Structure

•Technology

•Formal Authority

•Chain of Command

Visible Aspects

•Attitudes

•Perceptions

•Group Norms

•Informal Interactions

•Interpersonal and Intergroup Conflicts

Hidden Aspects

Adapted: Robbins, et al,p. 299Just the tip of the iceberg, Posted in General Posts by Benny V on 10/6/2010 URL : http://bennyv.theworldrace.org/?filename=just-the-tip-of-the-iceberg

JUST THE TIP OF THE ICEBERG

Quality of Thinking Process

HIGH

HIGH

Thinking

Doing

High Thinking

Low Doing

High Thinking

High Doing

High Doing

Low Thinking

Low Thinking

Low Doing

Source : Adapted : Tan Sri Ismail Adam, Public Service Delivery : Leveraging HRD, JPA 2007

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Learning Framework (ASK)

• Attitude

• Skills

• Knowledge

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Learning Organization – “An organisationin which practices and processes aredesigned to enable individual and grouplearning to benefit the entireorganisation, through its contribution tocontinuous performance improvementand cultural renewal.”Wilton, N; An Introduction to Human Resource Management, 2011, p.463.

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Stay healthy Pleasant personality Command of language Attire Tidy Conducive Environment

PHYSICAL OUTLOOK

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SUITABLE AND ACCEPTANCE BEHAVIOR

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• Integrity• Honesty• Tactful• Trustworthiness

MANAGING DIFFICULT EMPLOYEE

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• Abuse of power• Criminal breach of trust• Cheating• Abetting

EFFECTIVE DELIVERY SYSTEM

Excellence Human Capital

Quality Service

Quality Product

Mohd Nasir,2014

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Speech by the Prime Minister Dato’ Sri Mohd. Najib bin Tun Abdul Razak Introducing the Motion to Table the Tenth Malaysia Plan on 10 June 2010 at 11.30 am, para.63

“Competition for talent has intensified, manycountries particularly developed nations, haveadopted comprehensive and open policies inattracting the best talent including Malaysians. Askilled and knowledgeable workforce is thecutting edge of a nation’s competitiveness. Inthis regard, the Government will implementholistic measures to strengthen education andtraining systems, starting from early childhood totertiary education. Aside from providing the bestteaching and learning infrastructure, theGovernment will also ensure that the quality ofteachers and educators are of a high level.”

TENTH MALAYSIA PLAN

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THANK YOUEMAIL : mohdnasir@uum.edu.my

nasirashraf53@yahoo.com

TEL : 03-26103005 HP : 012 2909604

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