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8/15/2019 The Best-Run Businesses Run SAP - SAP Mobile Solutions for Power Providers
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The Best-Run Businesses Run SAP (http://www.sap.com)
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SAP Mobile Solutions for Power ProvidersSimplify, Innovate and Accelerate to Keep the Lights On
A Rapidly Changing World for the Utilities Industry
Power providers were early pioneers in the use of mobile technology. Better-run companies have relied for some time
on mobile solutions to maintain the grid, respond to outages, and read meters.
While the industry leaders continue to invest in mobile solutions to get the most of out of there workforce, there simply
isn't enough capital, resources or smart grid technology to keep up with the continued growth in power demand.
The only answer is to change consumption, and the industry innovators are once again turning to mobile technologies
for an answer.
In this e-book, you will learn how mobile solutions from SAP can help you solve the unique challenges of the power
industry.
Unique Challenges for Power Providers
Supplying power to homes and businesses is dynamic, complex, and subject to many disruptive forces.
Impact of service outages and interruptions on the entire community
Unstoppable growth in demand and strain on the network
Home Index
A Rapidly Changing World The Industry Responds
Harness the Power of Mobile Run Simple with Mobile
Accelerate with Mobile Transform Your Business
Solutions for Customers Solutions for the Grid
Solutions for Commerce Solutions for Workforce Safety and Productivity
Platform for Innovation Contact Us
84% of utilities executives say mobile technologies improve their ability to achieve high productivity and capacitySource: “Utilities and The Customer Connection,” The Economist Business Intelligence Unit, January 2014
Search
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Distributed and remote workforce and infrastructure
Exposure and sensitivity to the environment
Complex integration and partnerships with suppliers and enterprise customers
Key Trends Shaping the Power Industry
Click to enlarge
The Industry Responds with Mobile Technology
All these challenges and trends require new ways of doing business. As a result, industry leaders are responding by
innovating with Big Data, analytics, cloud, and mobile technologies in four priority areas.
Customer Experience
Build customer loyalty and sales in competitive markets, and optimize power consumption in regulated markets, with a
singular omnichannel experience that is personalized, contextual and available anytime and anywhere.
Energy Supply Chain Optimization
Drive real-time visibility and collaboration from plant to meter, in a single data copy, to reduce costs, minimize risk, and
keep power flowing optimally.
Operational Efficiency
Change how people learn, work, and collaborate to improve productivity and safety, optimize network performance,
improve service, and reduce costs.
The Intelligent Grid
Change how customers consume power to reduce strain on the grid, improve service levels, and ensure sustainable
power delivery.
Enterprise mobility can become the enterprise experience – a new way of doing business and improving how people
work in every area no matter if they work at a desk or on high voltage lines.
However, there are specific areas where enterprise mobility can deliver the greatest measurable and strategic value inthe plant, out on the grid, and at the meter.
78% of utilities executives say mobile technologies are improving peak load management and demand
responseSource: Source: “Utilities and The Customer Connection,” The Economist Business Intelligence Unit, January 2014
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Click to enlarge
To suit the rigors and hazardous conditions of the power industry, mobile technology with intrinsic safety and rugged
features are becoming more broadly available and affordable. As a result, adoption is becoming more widespread in the
industry, and no longer limited only to laptops.
Even upgraded consumer-grade devices are now being adopted in circumstances that were never considered possible
before.
Mobile technology is evolving beyond devices into wearables - presenting endless possibilities for tracking andmonitoring workers, and freeing their hands.
Harnessing the Power of Mobile Solutions
Utilities executives are investing in the following within the next 5 years
46% Mobile datasecurity
46% 3D visualdisplay
36% Data
collection 22% Customer
engagement
Source: “Utilities The Customer Connection,” The Economist Business Intelligence Unit, January 2014
Utility executives surveyed see mobile devices as the primary means of accessing information in
the field today, with the following dominating within 5 years.
66% tablets 38% smartphones
Source: Utilities and The Customer Connection, "The Economist Business Intelligence Unit, January 2014
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While their infrastructure may appear largely immovable, utilities recognize the people that service and operate themare
in the field. Their customers and their partners are on the go. Success and survival requires they harness mobile to
simplify, innovate and accelerate.
In the field
Improve workforce productivity and safety, optimize asset performance, and transform service delivery.
Fewer safety incidents
Improved labor utilization
Reduced and shortened outagesImproved customer service
For managers and executives
Rapidly analyze assets and service performance, customer trends, financials, and regulatory exposure.
New energy-related sources of revenue
Improved billing and collection cycles
Reduced service and operating costs
Reduced risk and associated costs
Decrease in regulatory fines
Deferred capital expenditures
For customers and partners
Get closer to your partners and suppliers. Empower your customers to consume power more efficiently.
Lower power billsFaster response to complaints and incidents
Active participation in preventing brownouts
Better storm preparation
Improved program awareness
Simplifying Business and Driving Innovation Where It Matters Most
Enterprise mobility is more than just mobile data and analytics on an executiv's iPad. It is more than accessing and
collecting data anytime and anywhere. It can transform critical busines processes along the entire value chain -generation, transmission, and distribution.
Examples of high-value processes that can derive the greatest measurable benefit from mobile solutions include:
Network operations
Manage network performance
Conduct plant operator rounds
Maintain the grid
Make service calls
Commercial operations
Connect and disconnect service
Bill on-site
Perform energy audits
Run meter and inspection routes
66% of utilities executives say that mobile technologies help prevent failuresSource: “Utilities and The Customer Connection,” The Economist Intelligence Business Unit, January 2014
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Partner collaboration
Manage job assignments
Respond to outages
Perform construction
Process permits
Customer engagement
Elect renewable sources
Shop for products and servicesMonitor and reduce consumption
Track and prepare for storms
Accelerating Decisions, Processes and Change
Click to enlarge.
(http://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-30-16.mobilising-utilities-for-the-
future-pdf.html)
Learn more
“Mobilising Utilities for the Future” by the Economist
Click to enlarge. (http://www.sap.com/bin/sapcom/en_u s/downloadasset. 2013-12-dec-30-16.mobilising-utilities-for-the-future-pdf.html)
Transform Your Business
72% of utilities executives say mobile technologies can help improve customer engagement by
providing targeted offers to the consumer Source: “Utilities and The Customer Connection,” The Economist Intelligence Business Unit, January 2014
Utilities executives say mobile technologies improve their response to operational challenges
90 % Managing crises and emergencies84 % Reducing approval lag time78 % Enhancing customer engagementSource: “Utilities and The Customer Connection,” The Economist Business Intelligence Unit, January 2014
http://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-30-16.mobilising-utilities-for-the-future-pdf.htmlhttp://www.sap.com/bin/sapcom/en_us/downloadasset.2013-12-dec-30-16.mobilising-utilities-for-the-future-pdf.html
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The customer experience in power distribution is typically infrequent and short, even among companies that provide a
Web site. Customers receive a bill at the end of the month, rarely a pleasant experience, and they get an automated
recording when the power is out. Consequently, decision makers have limited visibility and understanding of their
customer and how they actually consume power.
Click to enlarge.
In a mobile power provider, employees, partners, and customers are empowered and connected 24x7, and more so
when social media is employed. With more knowledge of their customers, power companies can proactively make
personalized recommendations and offers, ultimately transforming the relationship into a partnership to optimize power
consumption.
Click to enlarge.
Uplifting the Entire Ecosystem
In any industry, the end goal of a business is to maximize shareholder returns by reducing costs, ensuring sustainable
operations, building loyalty, and boosting revenues.
When a utility, in particular, succeeds in these endeavors benefits can reverberate outward, having a real and
measurable impact on the environment and surrounding communities.
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Click to enlarge.
Consider the potentially devastating impact of a single outage: food spoilage can close restaurants and prevent
hospitals from providing patient care. Mobile technology can help prevent outages that damage economies and
threaten human lives.
The transformation power providers achieve with mobile technology has a lasting, positive effect on local and global
prosperity.
Key Areas of Opportunity for Mobile Adoption
Because opportunities exist across the business, the mobile marketplace must respond with targeted software
solutions that are designed for the most important and critical processes.
SAP offers targeted mobile solutions that can help power providers address these needs in the areas of:
Customer engagement
Network operations
Commercial operations
Workforce safety and productivity
Read the report “Utilities and The Customer Connection.”
Click to download
(https://www.sap.com/campaign/ne/2014/01_cross_mob_utilities/index.epx)
Mobile Solutions for Engaging Customers
Transform how customers consumer power and reduce strain on the grid
https://www.sap.com/campaign/ne/2014/01_cross_mob_utilities/index.epx
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By providing mobile apps to customers, power providers can mine customer intelligence and behavioral data to develop
targeted service offers and personalize the relationships. High-value functions in a mobile customer experience might
include:
Personalized energy management
What-if usage scenarios
Proactive warnings and updates
Remote appliance management
Storm and outage management
Damage assessment and reporting
SAP offers numerous mobile solutions for engaging customers in new ways, including:
(http://www.sap.com/pc/tech/mobile/software/industry-apps/utilities-customer-engagement.html)
SAP Utilities Customer Engagement mobile app (http://www.sap.com/pc/tech/mobile/software/industry-
apps/utilities-customer-engagement.html)
Enable two-way communication between your service desk and customers. Let users manage accounts, track usage,
and report outages.
(http://www.sap.com/pc/tech/mobile/software/industry-apps/customer-loyalty-retail-app/index.html)
SAP Customer Loyalty mobile app (http://www.sap.com/pc/tech/mobile/software/industry-apps/customer-
loyalty-retail-app/index.html)Boost customer loyalty with easy-to-use self-service and a seamless multichannel experience.
(http://www.sap.com/pc/tech/mobile/software/commerce-solutions/mobile-consumer-payments/index.html)
SAP Mobile Consumer Payments solution (http://www.sap.com/pc/tech/mobile/software/commerce-
solutions/mobile-consumer-payments/index.html)
Complete the consumer experience with flexible mobile payment options.
(http://www.sap.com/pc/tech/mobile/software/industry-apps/precision-retailing/index.html)
SAP Precision Marketing solution (http://www.sap.com/pc/tech/mobile/software/industry-apps/precision-
retailing/index.html)Deliver personalized offers in real time across multiple channels with this cloud-based app.
Mobile Solutions for Network Operations
Keep the plants running, the lines humming, and the lights on
Whether the task is power generation, transmission, or distribution, everything revolves around keeping the lights on
and ensuring sustainable communities. The paramount need is to keep all network infrastructure and support systems
working at peak efficiency.
For transmission and distribution companies in particular, outages are not an option. Once power is generated, the cost
is typically absorbed and you can’t store the power. In any case, an outage anywhere in the stream can result in
significant additional costs, fines, and penalties.
Utilities executives say mobile solutions will
64 % Recapture customer loyalty withinthe next 3 years
93 % Provide targeted offers within thenext 5 years
Source:
“Utilities and
The
Customer
Connection,” The Economist Intelligence Business Unit, January 2014
Power providers that mobilize inspections and maintenance can detect and prevent incidents and
http://www.sap.com/pc/tech/mobile/software/industry-apps/precision-retailing/index.htmlhttp://www.sap.com/pc/tech/mobile/software/industry-apps/precision-retailing/index.htmlhttp://www.sap.com/pc/tech/mobile/software/commerce-solutions/mobile-consumer-payments/index.htmlhttp://www.sap.com/pc/tech/mobile/software/commerce-solutions/mobile-consumer-payments/index.htmlhttp://www.sap.com/pc/tech/mobile/software/industry-apps/customer-loyalty-retail-app/index.htmlhttp://www.sap.com/pc/tech/mobile/software/industry-apps/customer-loyalty-retail-app/index.htmlhttp://www.sap.com/pc/tech/mobile/software/industry-apps/utilities-customer-engagement.htmlhttp://www.sap.com/pc/tech/mobile/software/industry-apps/utilities-customer-engagement.html
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Mobile Solutions for Commercial Operations
Utilities typically rely on very large and diverse workforces to service their customers and communities and prevent
leakage. And field sales are becoming increasingly important as markets deregulate. High value processes to consider include.
Field services
Connect and disconnect services
Respond to customer calls
Read meters and bill on-site
Audit for fraud and energy leakage
Residential sales
Conduct energy reviews
Market and enroll customers for energy services
Sell energy saving appliances and improvements
Corporate sales
Conduct energy reviews
Sell services
Process orders and changes
SAP solutions for the commercial workforce include:
(http://www.sap.com/pc/tech/mobile/software/lob-apps/service-manager-app/index.html)
SAP CRM Service Manager mobile app (http://www.sap.com/pc/tech/mobile/software/lob-apps/service-
manager-app/index.html)
Respond to service calls and outages, provision new accounts, and assist customers. Improve your
workforce's performance, honor your service level agreements and reduce your costs in the field.
(http://www.sap.com/pc/tech/mobile/software/lob-apps/rounds-manager-app/index.html)
SAP Rounds Manager mobile app (http://www.sap.com/pc/tech/mobile/software/lob-apps/rounds-manager-
app/index.html)
Inspect residential and commercials points of service. Audit for potential leakage and fraud.
Mobile Solutions for Workforce Safety and Productivity
% first-time fix rate for companies with best-in-class mobility practicesSource: Aberdeen Group, 2013 Field Service Guide
7% higher customer satisfaction where customer profiles, history, and preferences are available at the point of
interaction.
Source: SAP Performance Benchmarking and Customer Reference Statistics
http://www.sap.com/pc/tech/mobile/software/lob-apps/rounds-manager-app/index.htmlhttp://www.sap.com/pc/tech/mobile/software/lob-apps/rounds-manager-app/index.htmlhttp://www.sap.com/pc/tech/mobile/software/lob-apps/service-manager-app/index.htmlhttp://www.sap.com/pc/tech/mobile/software/lob-apps/service-manager-app/index.html
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Mobile Solutions Powered by SAP HANA® and Delivered in the Cloud
Adopting a piecemeal approach to mobile solutions is ultimately costly, unsustainable, and does not solve the biggest
problem for power providers – securely tearing down silos of information from the power station to the outlet.
Click to enlarge.
Rise to the challenge with the SAP Mobile Platform. Benefit from mobile applications and analytics developed,
deployed, managed and secured with the mobile platform – powered by SAP HANA and delivered in the cloud.
The right development solutions for the job
With all the stakeholders, environments, devices and processes required to operate a power utility, a complete platform
must support the tools to develop an endless array of possibilities.
Our portfolio of solutions for developing mobile apps includes:
SAP Mobile Platform (http://www.sap.com/pc/tech/mobile/software/solutions/platform/overview.html) for mission-critical jobs and tasks
SAP Fiori (http://www.sap.com/solution/ux-user-experience/software/overview.html) to increase personal
productivitySAP Lumira® (http://www.saplumira.com) software for analytics on the go
Solutions from hybris (http://www.hybris.com/en/), an SAP company, to engage consumers
Mobile solutions powered by a secure and comprehensive platform include:
SAP Mobile Platform (http://global.sap.com/campaigns/digitalhub-mobile-platform/index.html) for developing,deploying, and managing mobile apps and data online and offline
SAP Mobile Platform, consumer edition, to support precision marketing, shopping, mobile payments, and citizeninteraction
SAP Mobile Secure portfolio (http://global.sap.com/campaigns/digitalhub-mobile/index.html) to secure devices,apps, documents, and users
Mobile messaging, engagement, and insight services from SAP (http://go.sap.com/solution/platform-technology/messaging-services.html) to connect in real time with employees, partners, and consumers
http://go.sap.com/solution/platform-technology/messaging-services.htmlhttp://global.sap.com/campaigns/digitalhub-mobile/index.htmlhttp://global.sap.com/campaigns/digitalhub-mobile-platform/index.htmlhttp://www.hybris.com/en/http://www.saplumira.com/http://www.sap.com/solution/ux-user-experience/software/overview.htmlhttp://www.sap.com/pc/tech/mobile/software/solutions/platform/overview.html
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Getting StartedThe possibilities to simplify, innovate, and accelerate with mobile solutions are endless. But, navigating through all the
opportunities calls for a value-based strategy and a prioritized road map.
Learn more
Mobile road map (http://s apmobilejourney.com/)Whether you are only considering your options at the moment or you have already started your journey, we can helpyou develop a road map.
Consulting services (http://www.sap.com/services-support/svc /enterprise-mobility.html)Discover our services that can help you develop a strategy, implement a solution, and everything in between.
Value management (http://www.sap.com/services-support/svc/implementation/consulting/value-management/index.html)Learn about our services for maximizing the value of your mobile deployment.
Mobile innovation (http://www.sap.com/pc/tech/mobile/software/solutions/overview/mobile-innovation.html)See how we can help you develop innovative mobile apps.
Contact Us
Learn more about how mobile offerings from SAP can help power providers transform all aspects of their business. Get
in touch with us today.
Visit our Web site
(http://www.sap.com/pc/tech/mobile/software/applications/industries/applications/utilities.html)
Call us at:
1-866-727-1489
http://www.sap.com/pc/tech/mobile/software/applications/industries/applications/utilities.htmlhttp://www.sap.com/pc/tech/mobile/software/solutions/overview/mobile-innovation.htmlhttp://www.sap.com/services-support/svc/implementation/consulting/value-management/index.htmlhttp://www.sap.com/services-support/svc/enterprise-mobility.htmlhttp://sapmobilejourney.com/
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