To provide ACK Slip with Unique No for every request submitted by citizen for service, across the...

Internet

Data Centre

Officials to ack. and update status

KS-WAN

SMS Gateway

GS SysD2 SysD1 Sys

Citizens to check status

Citizens to check status

Dept2 ServerDept1 Server SMS Server

Application Receiving Module

1 Service requested

2 Name of the Applicant

3Address of the applicant

4 Mobile No

5 Documents submitted

6Application/Documents scrutinized and Acceptable

 If non-acceptable, Reasons

  1. Form - 1

3. Residence Certificate  2. Hospital Letter

Birth Certificate

Yes No

Submit Exit

Ramesh

Application Status Updation Module

1 ACK No

2 Name of the Applicant

3 Service Requested

4 Type of Status Update

5 If Interim, Details

6 If Final, Result of the request

7 If Rejected, Reasons

Accepted Rejected

Final Interim

Birth Certificate

Ramesh

RD245556678 GO

Update Exit

T3-DBT3-DB

T2-DBT2-DB

T1-DBT1-DB

Data Center

RTO C-DBRTO C-DB

REVENUE C-REVENUE C-DBDB

RDPR C-RDPR C-DBDB

CTO C-DBCTO C-DB

RTO1-DBRTO1-DB

RTO2-DBRTO2-DB

RTO3-DBRTO3-DB

GSC DB

Sl No

Risk Description Mitigation Plan

1 Connectivity Some places may have no/poor connectivity

• Facilitate to have connectivity from any service provider of broadband and data card

• Govt. can interact/pursue with BSNL to provide good connectivity

2 Electricity Power

Power availability is very poor

• Support with addl. UPS/ Battery • Explore the Solar UPS in some places

1 Name of the Department  

2 Name of the Service   

3 Whom to approach for this service (Designated Officer)?

4 Procedure involved to get this service 

5 Form to be submitted to get this service  

6 Who are eligible to get this service?   

7 Documents to be enclosed with the request  

8 Fee/Charges to be paid to get this service  

9 Maximum number days to wait to get this service delivered

10 Whom to approach as a appeal (Competent Officer), if the service is not delivered in time or rejected by officer

11 Maximum number of days to wait to get the decision of the Competent Officer

12 Whom to approach as 2nd appeal (Appellate Authority), if the decision of the Competent officer is not acceptable or not implemented

13 Maximum number of days to wait to get the decision of the Appellate Authority

14 Other information, if any   

SERVICE RELATED INFORMATIONSERVICE RELATED INFORMATION

Questionnaire on IT Preparedness for implementation of GSC Act

1Name of the Department  

2No. of Services identified under GSC Act  

3Details of Nodal Officer of the Dept3.1Name  

3.2Designation  

3.3Mobile No  

3.4Email address  

4Details of Designated Offices4.1Location of the Designated office District/Taluk/Hobli/GP

4.2No. of Designated Offices in the State  

4.3No. of PC/Computer Available in each of these Offices  

4.4No. of printers available in each of these offices  

4.5Type of internet connectivity available in each of these Offices

4.6No. of hours of UPS battery backup available in each of these Offices

5Details of Competent Offices5.1Location of the office District/Taluk/Hobli/GP

5.2No. of Offices in the State  

5.3No. of PC/Computer Available in each of the Offices  

5.4Type of internet connectivity available in each of the Offices  

5.5No. of hours of UPS battery backup available in each of these Offices  

6Details of Appellate Authority6.1Location of the office District/Taluk/Hobli/GP

6.2No. of Offices in the State  

6.3No. of PC/Computer Available in each of these Office  

6.4Type of internet connectivity available in each of these Office  

6.5No. of hours of UPS battery backup available in each of these Office  

7Details of e-governance7.1Do you have any e-governance system ?  

7.2If yes, then answer following points  

 a)Whether the services mentioned in the Act are being handled in the e-governance system

 b) Is it web based or client-server system ?  

 c) Whether the back-end processes for the servcies, mentioned in the GSC, are automated ?

 d) Name of the Software Development Agency