UCSF Mission Bay Attitudes, Architecture, and...

Seth Bokser, MD

May 19, 2015

UCSF Mission Bay Attitudes, Architecture, and Technology

Center for Digital Health Innovation at UCSF

Patient & Family Advisory Council

2

E-patients = enabled, empowered & engaged

Center for Digital Health Innovation at UCSF

Attitudes

3

Center for Digital Health Innovation at UCSF 4

81

89.8

87.1 87.4

81.2

90.6

87.1 88.3

82.1

90.9

88.2

90

82.3

92.3

87.5

90.1

74

76

78

80

82

84

86

88

90

92

94

Adult Inpatient (Top Box) Pediatric Inpatient (Mean) Emergency Department (Mean) Oupatient (Top Box)

Provider Communication - Scores

FY2012 FY2013 FY2014 FY2015 (to date)

Data as of February 19, 2015

Center for Digital Health Innovation at UCSF 5

UCSF Mission Bay Architecture = Interaction

Center for Digital Health Innovation at UCSF

Architecture: Outdoor Rehab

6

Center for Digital Health Innovation at UCSF 7

Feb 1, 2015 Moving Day

Center for Digital Health Innovation at UCSF 8

Lobby

Center for Digital Health Innovation at UCSF

Interactive Donor Wall

9

Center for Digital Health Innovation at UCSF 10

Welcome to “Your Room”

Center for Digital Health Innovation at UCSF 11

Personalization: Age and Language

Center for Digital Health Innovation at UCSF 12

http://dx.doi.org/10.1136/amiajnl-2013-002141 742-750 First published online: 1 July 2014

Center for Digital Health Innovation at UCSF 13

Personalization: Your Support System

Center for Digital Health Innovation at UCSF

Empowerment: Knowing Your Treatment Team

14

Center for Digital Health Innovation at UCSF 15

Educational Videos

Center for Digital Health Innovation at UCSF 16

Educational Videos

Center for Digital Health Innovation at UCSF

Screencasting

17

Center for Digital Health Innovation at UCSF

Center for Digital Health Innovation at UCSF

Center for Digital Health Innovation at UCSF

Center for Digital Health Innovation at UCSF

School and Child Life

21

Center for Digital Health Innovation at UCSF 22

Bedside Telehealth and Skype

Center for Digital Health Innovation at UCSF 23

Entertainment and Gaming

Center for Digital Health Innovation at UCSF 24

“Informed” Patient versus “Overwhelmed” Patient

• UCSF MyChart

• Link from Home • Calm.com • TURN COMPLETELY OFF

Center for Digital Health Innovation at UCSF

3/9/2015 3/23/2015 4/6/2015

Agree 60.00% 60.00% 66.67%

Neutral 12.00% 13.33% 12.82%

Disagree 28.00% 26.66% 20.52%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

Agree Neutral Disagree

Early Experience ( 2 months, n = 39) “Improved Hospital Experience”

Center for Digital Health Innovation at UCSF

3/9/2015 3/23/2015 4/6/2015

Agree 56.00% 53.34% 58.97%

Neutral 8.00% 6.67% 10.26%

Disagree 36.00% 40.00% 30.76%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Agree Neutral Disagree

Early Experience ( 2 months, n = 39) “Helped you feel more informed”

Center for Digital Health Innovation at UCSF

Optimization / Change Management

27

• TECHNOLOGY (UI): the system is excellent...however, the user experience while

watching television could be improved by adding a button that takes you to the tv

guide without having to go back out to the home screen. -4/2/2015 7:10 PM

• PROCESS: I was not shown how to use it , other than to place his birthday in.

most staff could not tell me what function it had or how to access them. I think it is

a wonderful idea to have the pad, but place a tutorial on ucsf chanel - 4/2/2015

1:53 AM

• PEOPLE: UCSF is one of the BEST hospital I have been to. I LOVE it here. The

people here take VERY GREAT care of their patients they are the BEST!! -

2/18/2015 12:20 AM

Center for Digital Health Innovation at UCSF 28

Thank you