Usability testing Content and Information Architecture

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Usability Testing Content & Information Architecture

Elizabeth Snowdon User Experience Consultant elizabeth@elizabethsnowdon.ca

+Usability Testing

“Too many usability tests focus only on finding information—not on how the information itself works for people.”

Ginny Redish

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+Evaluating Navigation / IA

n Scavenger hunt n Task success

n Card sorting

n Reverse card sorting

+Card sorting

+Online card sorting

+Testing your IA Reverse card sorting

+Reverse card sorting

+Treejack (online testing of IA)

+Content Usability

Can users n Find & read the content they need? n Understand the content? n Act on the content?

+Why test content?

“Perhaps the greatest value of testing content is that it lets you gather more qualitative data to complement your quantitative data such as analytics. It is difficult, if not impossible, to measure the effectiveness of content using quantitative data alone.”

Coleen Jones

+Triangulating data about content

Source: Colleen Jones

+Testing Types example: Transit pass

n  Navigation n  Where would you go to buy a monthly pass?

n  User Interface n  Can you purchase a monthly pass?

n  Content n  Can you purchase the lowest cost pass that suits your needs?

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+Questions & Contact Info

n  elizabeth@elizabethsnowdon.ca

n  Web: elizabethsnowdon.ca

n  LinkedIn

n  Twitter: @elizSnowdon