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WACO 12 th May 2004. WACO 12 th May 2004. WACO 12 th May 2004. 14.00 Business meeting - Michael Harris & Clare Wedderburn 14.30 SHO/GPR Educational Integration 16.00 Tea & close of meeting. Why did you highlight this topic as a learning need?. For small gp teaching - PowerPoint PPT Presentation
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WACO 12 th May 2004
WACO 12 th May 2004
08.30 Coffee & registration for Wacette attendees
09.0 Wacette – for new scheme/course organisers
09.30 Coffee & registration for WAPO/WACO attendees
10.0 ‘Negotiating/Conflict Management Skills
11.O Coffee
11.30 Group work
12.45 Lunch Frank Smith will join
WACO 12 th May 2004 14.00 Business meeting - Michael
Harris & Clare Wedderburn
14.30 SHO/GPR Educational Integration
16.00 Tea & close of meeting
Why did you highlight this topic as a learning need? For small gp teaching Examples in small gp teaching when
confronting a behaviour/ attitude would have been appropriate but I did badly/ not at all
Useful topic for GPs trainers and would like to know how to plan sessions with VTS SHOs on
Interested in Mx skills topics generally Lack of confidence in confrontational and
negotiating skills
Why did you highlight this topic as a learning need? Dislike of confrontation Interested in Mx skills for GPRsA difficult area when dealing with
patients/ Registrars/ partners and occasionally trainers
What do you hope to get from this session? Some stategies to turn neg situation into pos Action plan Learning about diffusing/balancing strategies
and remarks New ideas to how these skills fitinto modern
primary care and how to put this over to registrars
Some skills at confronting/ negotiating
What do you hope to get from this session? A skill package to work onTechniques to practiseSkills in conflict Mx and teachingLearn how to use between SHOs and
their consultants between GPR and their trainers
Some skills in confronting and negotiating
How do you hope to use new knowledge/skills
obtained from this session in the future? In the weekly gp and other learning gps
I facilitate In my day to day workwith SHOs and
GPRs In my weekly gp and other gps I
facilitate In every day negotiation as PO
How do you hope to use new knowledge/skills obtained from this session in the future?
In my practice – colleagues/PHT With patientsVTS with my GPR share in yng
principals gp
In the afternoon WACO session!
WIN- WIN Means getting best possible outcome for
both parties concerned Compromise may mean both parties end up
with less than they hoped for Make it clear that you are in the business of
getting the best possible situation for both parties by making own position clear and that you want to help others
Win- Win 2Be & sound positive, honest ,
constructiveState your position Show recognition of other persons
needs and rights Flag you are aiming for a win/win State own needs incl any limits
Types of Assertion
Basic A straightforward statement that stands up for your rights by making clear your NWBOF
Empathetic a statement that contains an element of empathy as well a statement of your NWOIFB
Types of Assertion Discrepancy A statement that points out
the difference with what has been agreed previously and what is actually happening or about to happen
Consequence A statement that informs the other person of the consequences of them not changing their behaviour. It also gives the chance for them to change that behaviour
Types of Assertion 1. Negative feelingA statement that draws the
attention of another person to the undesirable effects their behaviour is having on you. This may contain the following elements
When… The effects are… I feel… I’d like…
Types of Assertion Responsive A statement that aims to
find out where the other person stands their NWOIFB
Conflict Management & Negotiation skills
Personal levelPractical levelIdeas about methods can use to
teach
Rules of EngagementEnvironment, time placePreparation- facts, sources,thinking timeBe specific and relevantBe honest and open Avoid judgementsState consequences of change / notEnd on support validation
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