WELCOME. AGENDA Sections Job Search Plan Master Application Interviewing Workshop Housekeeping ...

WELCOME

AGENDA• Sections

Job Search Plan Master Application Interviewing Workshop

• Housekeeping Silence Phones Breaks

• This is your class Participate respectfully

GETTING STARTED• Please fill out the Master Application

• Create Name Tag

Name Tag Directions• Use markers only

• Be creative as possible

THINK LIKE AN EMPLOYER

We are Mega Huge Retail and we’re hiring new clerks…

DESIGN A JOB DESCRIPTION

What duties do you want in the job description?

What skills and personal traits do you look for

in an employee?

THE JOB SEARCH PLAN

FINDING YOUR WAY WITH

TRANSFERABLE SKILLS

• Is it a Talent or a Skill?

TALENT SKILLDefinition: Natural ability •Singing•Photography•Organization•Manual dexterity•Culinary

Definition: Learned ability•Reading music•Developing Film•Creating filing systems•Carpentry•Measuring & Portioning

Handout: Transferrable Skills

JOB TITLES VS. SKILLS

• What are technical skills involved in each job?

For example:

Title = Carpenter

Skills = measuring, cutting, level, job estimation

YOU'RE A STAR…STAR…For each of your skills, use an example with the STAR format:

S = Skill

T = Task

A = Action you took

R = Result

Job Search Plan - Part I

WHAT ABOUT YOU?Q2. What are four jobs that use your skills?

Q3. What feedback have you gotten?

Q4. What transferable skills do you possess?

Job Search Plan - Part 1

COMMUNICATION

It’s more than you think…

Perception Drives Reality

YOUR COMMUNICATION SKILLSLISTENING is just as important as Talking…

Non-verbal 55%

Tone 38%

Ver

bal

7%

NON-VERBAL 55%

TONE 38%

VERBAL 7%

WHAT’S YOUR FAVORITE… DESSERT

Q6: List 2 examples of good communication skills

Q7: List 4 personal qualities that make you unique

Q8: Your training and credentials

Job Search Plan – Part 1

ACCOMPLISHMENTS

Remember your STARs!

Stumped on your accomplishments? Consider:•Number of customers•Number of phone lines•Percentage of increased revenue•Size of the company

Numbers help the managers see the quality of your work

Job Search Plan – Part II

RESPONSIBILITIES

What really mattered in your last job?

• Based on the EMPLOYER’S priorities

Your next employer is screening you based on your answer

Job Search Plan – Part II

THE BIGGEST CONCERNSDon’t just hope that the employer won’t ask or find out

Come up with a strategy to deal with their concerns before they ask

What are some of your BIGGEST concerns?

Job Search Plan – Part III

REFRAMING THE CONCERN1. Honestly state what the issue is

2. Consider it from the employer's point-of-view

3. Diminish the Concern

The Issue Employer's

Objections

Diminish the Concern

Job Search Plan – Part III

YOUR MOST DREADED QUESTION

What interview question do you love to hate?

Job Search Plan – Part III

WHERE ARE THE JOBS?

LET’S PLAY A GAME!On your sheet, match the job search method with it’s

effectiveness…

Handout: 20 Ways to Find a Job

JOB SEARCH EFFECTIVENESSJob Search Method Success Rate Open Job Market Using the Internet to look for job-postings by employers

10%

Answering local newspaper ads 5-20%

Using private employment agencies or search firms

5-28%

Using State/federal employment service office 14% Hidden Job Market Posting resumes on job boards such as Careerbuilder.com or mailing unsolicited resumes to employers

7% i

Networking 33% Approaching Employers with no advertised vacancies

47% - 69%

i The Job Hunter’s Survival Guide, Bolles, 2011

Handout: 20 Ways to Job Search

WHICH METHODS DO YOU USE?• Write your 3 top ways to find a job opening

• Write your 3 top ways to research a company

Job Search Plan – Part IV

ADDITIONAL RESEARCH

• Target companies

• Industry research

• Social media

• Networking

Handout: Resources for your job search

TIPS FROM YOUR GROUPNetworking Practice!

Ask your group members for ideas on:

•Job openings•Target employers•Networking opportunities

Job Search Plan – Part IV

ACTION PLAN

“I’LL DO ANYTHING!!!”

No you won’t!Everyone has requirements…

Job Search Plan – Part V

MY REQUIREMENTS

My Requirements What I’m NOT Willing to do

Job Search Plan – Part V

4 STEPS TO JOB SEARCH SUCCESS

Step 1:Create Your Tools

• Finalize Master Application• Create resume and cover letters• Create social media accounts (LinkedIn, Facebook)• Clean up social media if already have one• Keep skills current

Job Search Plan – Part VI

4 STEPS TO JOB SEARCH SUCCESS

Step 2: Find the Opportunities

•Research Target companies, industry and networking opportunities (5 per week)

•Make 2 networking contacts a week

Job Search Plan – Part VI

4 STEPS TO JOB SEARCH SUCCESS

Step 3: Apply to Jobs

•Create a good profile on major websites: Monster, Careerbuilder, Indeed – treat these as Master Applications

•Pick up in-person applications

•Apply to 5-10 jobs per week

Job Search Plan – Part VI

4 STEPS TO JOB SEARCH SUCCESS

Step 4: Track your progress and Follow up

•Stay in contact with potential employers

•The 5-day rule

Job Search Plan – Part VI

THE JOB SEARCH PROCESS

© Donna Shannon, 2011. Used with permission.

Job Search Plan – Part VII

PROSPECTINGGoal: Gather as many job leads as possible without passing

judgment

Samples of Prospecting:

• Picking up applications• Creating a job search agent on CareerBuilder.com• Asking your network about potential jobs

Job Search Plan – Part VII

QUALIFYINGGoal: evaluate the job leads based on your Requirements

Samples of Qualifying:

• Researching the company on glassdoor.com• Looking up the company’s location• Reading the ad carefully for additional information about the

job

Job Search Plan – Part VII

IS THERE A DIFFERENCE?

Prospecting is about volume

Qualifying is about sizing up the job

• Do you want to stop spending hours filling out long applications for jobs that you don’t want?

• Use Qualifying to give attention to the best matches for you…

Job Search Plan – Part VII

THE PROPOSALYour Application and/or Resume

Three things all employers care about:

• Saving money• Making money• Solving problems

Remember time is money!!!

Job Search Plan – Part VII

MORE QUALIFYINGThe game’s not over yet!

Samples of More Qualifying:

• Calling the HR department• Sending an email to the hiring manager• Asking your network if they know anyone working at the

company

Job Search Plan – Part VII

THE INTERVIEWDon’t stop looking just because of a good interview…

It takes time to fill the funnel again –

And move employers through it!

Job Search Plan – Part VII

JOB OFFERThanks to solid Prospecting and Qualifying, your new job

should be a good match for you

Job Search Plan – Part VII

MASTER APPLICATION

WE’RE HIRING…In your groups, select a candidate for MegaHuge Retailer

Activity: Selecting a candidate

FOLLOWING INSTRUCTIONS• HR cuts 95% of all applicants – more than half will be cut

for not following directions!

WHY DO I NEED THIS?• Your Master Application is your presentation on paper – You

can control your perception.

• An application is a legally binding document that MOST employers require, whereas a resume is a marketing tool

• Having a complete Master Application will help you with online and paper applications

Instead of listing your full social security number, use the last 4 numbers or a series of 1’s . I.E. 111-11-1111

PERSONAL DATA

If you don’t know the pay rate for the position or range list desired salary as negotiable.

Master Application

PREVIOUS JOB DUTIES

• Employers screen on keywords, so relate duties to the desired job Use the language in the job descriptions and onetonline.org

• Fully describe your duties – No one or two word answers ‘Customer Service’ vs. ‘Provided face to face customer

service in a fast-paced retail outlet’

Master Application

VERIFICATION VS. REFERENCE

•List the number of HR vs. the direct line to your previous supervisor.

Master Application

REASON FOR LEAVINGDo’s and Don'ts

Don’t SAY DO SAYQuit ResignedFired Job EndedBoss didn’t like me Growth OpportunityBad/Unsafe working conditions Growth OpportunityMoved away RelocatedNot Enough Money Financial Reasons/ Seek Salaried

EmploymentDidn’t like the work Career ChangeTransportation Issues Office/ Jobsite Location Personal Family Problems (raise family, care for elderly or sick)

Personal Considerations (no longer an issue)

Not challenged at job Better Growth OpportunityGot Hurt, Illness or Health ResignedChild Care Problems Resigned / Personal Considerations In Prison Resigned

Handout – Why did you leave your last employer?

ADDITIONAL REASONS FOR LEAVING

Military Service Lay Off Further education (one time in a work history) Raise Family (One time in a work history) Seasonal Work-Lay off Temporary Employment Self-Employment (one time in a work history) Sought Salaried employment Career Advancement Business Closed Job Ended *Will discuss at interview* Contracted Ended

Handout – Why did you leave your last employer?

EDUCATION

• Overqualified? Tailor your skill and education to the position

• Concerned about age? Don’t list your graduation date

• GED? List the school that issued it to you

Master Application

MILITARY AND HEALTH

• NA for “Non-Applicable” if doesn’t apply

• Health: Don’t apply for jobs you can’t do – remember your Requirements

• Don’t list any of your health issues – this is confidential information!

Master Application

FELONY OR BACKGROUND ISSUES• Be honest

• Don’t give details on the application, instead list:

Statute number and Penal Code Date of infraction to distance yourself from the conviction State ‘non-violent’ if applicable Enclose a cover letter with more details

Master Application

OTHER INFORMATION

• Remember the skills on your Job Search Plan

• Include skills, personal qualities, and qualifications that make you the best person for the job

Master Application

• References should know your work habits and variety is key

• Past supervisors make great references

• Let your references know that they may be called

• Know what your reference will say about you

REFERENCES AND SIGNATURE

Master Application

THE JOB INTERVIEW

PUTTING YOUR BEST FOOT FORWARD…

• Preparation

• Common interview mistakes

• How to answer uncomfortable questions

• It’s Game Day! How to get the offer…

• Closing the interview

AGENDA

PREPARED. PARTICULAR. PERSONABLE.

Three P’s of Interviewing

Be prepared

• Review your questions and research

Be particular

• Interviewing is a two-way street

Be personable

• Communication is key

WHO WOULD YOU HIRE?And why?

Call it out – yes or no?

INTERVIEW DAY• Bring a copies of your resume & references

• Leave your phone at home or in the car

• Arrive on time – 15 minutes early

• Be nice to the receptionist

INTERVIEW VIDEOS

INTERVIEW MISTAKES

• NEVERNEVER say anything negative • Bad communication skills • Culture match• Being unprepared • Bringing up “forbidden topics”

COMMUNICATION IS MORE THAN WHAT YOU SAY…

Your appearance, tone and body language all need to be on the same page for you to be perceived as a perfect communicator

NON-VERBAL 55%

TONE 38%

VERBAL 7%

Non-verbal 55%

Tone 38%

Ver

bal 7

%

Activity – Can you tell what I’m thinking?

INTERVIEW STYLESConversationalThe interview feels like a laid-back conversation

BehavioralQuestions based on past performance

ConfrontationalTo see how you handle stress and pressure

PanelTests your composure, presentation skills and team fit

MAKE OR BR

INTERVIEW QUESTIONS

TELL ME ABOUT YOURSELF?• Say your name

• Previous or current job

• One or two accomplishments that are relevant to the job you’re interviewing for

• Why you’re interested in the job or company

Stick to 30 seconds or less!

EAK

Handout – Answers to common interview questions

TELL ME ABOUT YOURSELF?

Don’t• Start with personal information• Repeat your entire work history• Say “um” or ask “what do you want to know?”

Handout – Answers to common interview questions

WHAT’S YOUR GREATEST WEAKNESS?

Employers want to know if you are honest and prepared

Choose a weakness that doesn’t affect your job

And ONE of these possible tactics:

•Use a real weakness and discuss how you deal with it

•Universalize…

•Address the elephant in the room

Handout – Answers to common interview questions

THE GREATEST WEAKNESS

Don’t…

• Spend a lot of time answering this!

• Try to turn a weakness into a strength

• Give more than one weakness

Handout – Answers to common interview questions

DO YOU HAVE ANY QUESTIONS FOR ME?What should you ask to make a lasting impression?

• Reflect your research: “how will a recent merger or acquisition

effect the team?”

• Company growth

• Promotion opportunities

• Personal experiences of the interviewer

• Company culture / what is it like to work here?

Handout – Answers to common interview questions

DO YOU HAVE ANY QUESTIONS?

Don’t…• Ask only about money, benefits, time off, sick time,

special considerations, validate parking…

Handout – Answers to common interview questions

HANDLING CHALLENGESRefer back to your Job Search Plan:

• What’s your dreaded question?

Don’t hope they won’t ask – be prepared to answer the questions!

Handout – Answers to common interview questions

CLOSING THE INTERVIEWShould you ask for the job?

• If you want it, Yes!

Leaving with grace:

• Reinforce your references

• Find out when you should hear from them

• Get contact information or business card to send thank-you

Be courteous! It’s not over until you leave the parking lot

Handout – Answers to common interview questions

MOCK INTERVIEWSPanel format:

• In groups of 3 or 4, pick one to interview• Use the suggested questions• Fill out the review form as a group• Switch interviewee after 5 minutes

Handouts – Interview Questions and Evaluation Form

FINISHING TOUCHES FOR SUCCESS

WHEN & HOW TO FOLLOW UPThank you notes:

• Always send a note – through email and/ or regular mail

The 5-day rule

• Be sure to contact them after 5 business days

If didn’t get the job, still follow up again 2-3 weeks later

• The person hired may not have worked out

REMEMBER YOUR FUNNEL…Don’t stop searching just because of one good interview

It takes time to fill the top of the funnel – if you stop looking, it takes longer to generate more interviews…

FINAL QUESTIONS?