2D - Skills development for staff - Helen Simmons

Charity Finance Group

Skills development for staff: Finding the FDs of the future...

Helen Simmons, Diocese of LondonMay 2012

Diocese of London

• The Church of England is growing in the Diocese of London. Electoral rolls has increased dramatically from 45,000 (1990)to 70,000(2010)

• Over 400 anglican churches, 1000 clergy and 200 trainee clergy

• Many London parishes are classified as 'deprived' Urban Priority Areas

• 149 Church of England schools in the Diocese with over 50,000 pupils

Developing Teams

• Crisis• MS Society• Jewish Care• Diocese of London

• Different Sizes, different issues

Leadership

• Drive proactive development• Encourage learning opportunities• Deal with issues causing negative

impact• Get to know individuals, don’t

assume• Role model good people

management• Recruit in good people• Manage out the bad

A New Team – Getting to know them….

• Short meeting with every team member• Job titles v reality?• What’s working well?• What needs to change?

• Survey your Stakeholders• Their skill levels• Greatest need from the team, pressure

points• Perception of the team

Different people

• Range of Ambition• Range of Motivation• Range of Skills & Competencies• Range of Interests

Learning Opportunities

• Seminars• Courses• Qualifications

• Role Shadowing• Role Swapping

• Sharing back at base

Shadowing

• Increased Understanding • Cross Fertilisation• Empathising

• Across the team - or up a level• Across teams – eg Fundraising, IT,

Policy• Across locations – eg isolated

outposts

Swapping

• Learning preferences:• Reading the manual• Listening and watching• Doing

• Follows Shadowing• Enables better cover• Develop skills

Recruiting Good People

Getting the right people there on the day…

• Shortlisting criteria• weighting

Selecting the right one from the day…• Tests

• Close to daily tasks• Competencies & Strengths (fit with

team)

Equipping them for the role

• Handover• Induction• Coal face• Equipment• Training• Mentoring

Management Style

• First one to one• Listening skills• Adapting

• McGregor Theory X Theory Y approach

• Maslow’s Hierarchy of needs

McGregor Approaches

Theory X (authoritarian) – (convert or) manage out…..

Theory Y (participative) – encourage and develop……

Maslow’s Hierarchy of Needs

• Biological and Physiological • Safety• Belonging• Esteem• Self Actualisation

Real examples

• Health Issues – depression, alcohol, disease

• Relationship Issues – partner, dependant

• Financial Issues – debt, • Esteem Issues – bullying, redundancy

• Realising potential, self fulfilment, growth and challenges……

Motivation

“Our staff are full of apathy and have no motivation….I know but I can’t be bothered to do anything about it….” (John Byrne cartoon)

Getting the most from Teams

• One to Ones• Team Meetings• Away Days

Away Days

• Part Work, Part Play• Relaxed informal• Out of Office• All equal• Activity to bring out hidden skills

and competencies• Time to tackle cultural issues

FDs of the Future

• Gradual Exposure to the politics• Opportunities to present• Opportunities to join project groups• Opportunities to act up• Opportunities to reflect• Opportunities to fill experience gaps

• Desire to take the step