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Automated Casco claims handling, If P&C insurance case study. Partnered Casco claims and Web Casco claims submitted by the customers.
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Casco claims
Casco Claims
Case study
If Latvia
Mihails Galuška
Nexum Insurance Technologies, Latvia
mihails.galuska@nexum.lv
+371 29137360
If – the largest insurance holding in Nordic countries
Press Release:
http://www.ultimus.com/pages/251//
IF (experts, claim handlers, accountants, financiers)
Partners (car dealers, car repair shops)
? ? ?
Process changes
Partner view - claims registration
Notifications to customer/partner/If
If employee view – core system
Document storage
15% of CASCO claims submitted by partners
Processing time 10: days -> 15 hours
Less manual work for IF employees
No need for customer to visit insurers’ office
Automated communications
Control and coordination of partner activities
More credibility in partnership
Results (2007), If Latvia
Project 2nd phase – customer Web claims
Custom front-end, customer portal
? ? ?
Custom front-end, customer portal
Partner – car repair shop
? ? ?
~ 50% of casco claims takeautomated procedure
Results (2008), If Latvia
Rezultāti
Latvian eCommerce award
http://www.if.lv/web/lv/parif/Ifinforme/Pages/PlatnaPele.aspx
(Latvian only)
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