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Accelerating Claims Automation

Accelerating Insurance Claims Automation

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Page 1: Accelerating Insurance Claims Automation

Accelerating Claims Automation

Page 2: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

The Reality of Claims ProcessingWhere You Spent Money Where You Spend Money

Page 3: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Costly Error-ProneSlowCompl

ex

People, Paper, Process

Page 4: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Impact of Claims Automation

Page 5: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

What’s In It for You? Profitability Customer

Satisfaction/Retention Compliance Growth Actionable BI

Page 6: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

What If We Classified Automatically?Your Classification Our Classification

Page 7: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

And If Processes Were Automated?Your Process Our Process

©2015 Zia Consulting, Inc. All Rights Reserved.

Page 8: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

What If You Kept the Same Tools?Your Users Our Users

©2015 Zia Consulting, Inc. All Rights Reserved.

Page 9: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Zia Claims Automation Content Hub

Any Source: Paper, Email, Upload, Text, EDI Any Type: Documents, Video, Audio Advanced Routing

Intelligent Capture Mailroom, In-Process, Mobile Even Handwritten Forms

Page 10: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Tailored for Your Business

Automated Records Management INTEGRATION

Claims Management System – Guidewire, Duck Creek, Custom/Legacy

Email Other Business Systems

Page 11: Accelerating Insurance Claims Automation

Activiti BPM2010

Introducing Alfresco

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©2016 Zia Consulting, Inc.

Introducing Ephesoft

Today’s Alternative to Costly/Complex IDC Business Selected + IT Approved Automated Classification & Extraction Mailroom Automation Solutions Embedded Capture Extended (Mobile) Capture

Page 13: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Case Study: Claims Automation The Problem:

Slow, Manual Paper-Based Mailroom Multiple Core Systems and Legacy ECM Repository Limited Ability to Access Claims Content Based on Roles

The Solution: Ephesoft Intelligent Classification & Extraction Alfresco Content Hub with Intelligent Routing “Virtual Repository” for Access to Legacy/Core Systems

©2015 Zia Consulting, Inc. All Rights Reserved.

Page 14: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Case Study: Additional Tools

©2015 Zia Consulting, Inc. All Rights Reserved.

Page 15: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Case Study: The Results Transforming the Business:

Initial Processing Reduced from Eight Hours to 15 Minutes

Single “System of Record” with Access Via User Tools

Zia ActiveMigrate to Move Over 10 Million Legacy Documents in Seven Days

©2015 Zia Consulting, Inc. All Rights Reserved.

Page 16: Accelerating Insurance Claims Automation

Demo

Page 17: Accelerating Insurance Claims Automation

Who is Zia?

EST.

2003Boulder, CO

CriticalNot

Casual

Controlling Chaos +

Delivering Rapid ROIProcess

& Integrati

on

OpenPlatform

s

Content People

Page 18: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Zia Insurance Solutions P&C, Life, Reinsurance, Specialty Automation: Claims, Applications Back Office: Contracts, AP, HR Office 365/SharePoint, SAP, MS

Dynamics Migration/Modernization Cloud Services

Page 19: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Zia Cloud Services Cloud Installation & Integration Cloud Migration Services Zia Managed Cloud

Digital Asset Storage Photos/Videos/Audio Insurance Claims

Page 20: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Next Steps Claims Automation Demo Claims Automation Assessment Managed Alfresco/Ephesoft Trial

Zia Insurance Automation Solutions: ziaconsulting.com/insurance-solutions

Page 21: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Next Steps

Page 22: Accelerating Insurance Claims Automation

©2016 Zia Consulting, Inc.

Automation Whitepaper Available Now to All Webinar

Attendees Solution Details Partner Technologies Case Studies

Page 23: Accelerating Insurance Claims Automation

Questions?

Phil RobinsonSVP Business Development

Zia [email protected]