12 02 08 New Delhi Apo Km Conference

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Back to BasicsStrategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

Ron Young, CKO, Knowledge Associates InternationalTechnology and Innovation for Knowledge Management Conference

12th February 2008, New Delhi, India

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“The most important, and indeed truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing.

The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker”

Peter F. Drucker

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"Knowledge Management is the discipline of enabling individuals, teams and entire organisations

to collectively and systematically capture, store, create, share and apply knowledge, to better

achieve their objectives"

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"Knowledge Management is the discipline of enabling individuals, teams and entire organisations

to collectively and systematically capture, store, create, share and apply knowledge, to better

achieve their objectives"

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Knowledge Management and Web 2.0?

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Progress in 30 years?

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Timeless, Changeless Business Principles (Business Wisdom)

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Timeless, Changeless Business Principles (Business Wisdom)

+ application of the best of the emerging

and changing strategies, methods, tools and technologies

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Timeless, Changeless Business Principles (Business Wisdom)

+ application of the best of the emerging

and changing strategies, methods, tools and technologies

=extraordinary value

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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Timeless Business Principles

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Timeless Business Principles

Productivity

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Timeless Business Principles

Productivity Relations

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Timeless Business Principles

Productivity Relations

Quality

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Timeless Business Principles

Productivity Relations

Quality

Knowledge

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Why?

Productivity Relations

Quality

Knowledge

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Timeless Business Principles

Increase Sales

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Timeless Business Principles

Increase Sales

Reduce Costs

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Timeless Business Principles

Increase Sales

Reduce Costs

IncreaseProfit/Value

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Timeless Business Principles

Increase Sales

Reduce Costs

IncreaseValue

Knowledge

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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“What key areas of knowledge, if they could be much better managed, would

make a big difference to achieving/exceeding our objectives

over the next few years "

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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From ‘episodic’ learning to ‘continuous learning’

From ‘episodic innovation’ to

‘continuous innovation’

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Learning / After Action ReviewWhat were the Objectives?What did we actually achieve?Why were there differences?What can we learn from this?What can we do better next time?What actions could we take?Can we celebrate progress & successes?

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What new learnings, ideas, insights have we had today?

Is this critical new knowledge for the Organisation?

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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“The Web has radically and fundamentally changed

the economics, processes and tools of knowledge"

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Knowledge Management and Web 2.0?

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Knowledge Portal www.eol.org

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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People & Knowledge Sharing (70% of the KM effort)

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Fear vs Trust

Protective of ideas & knowledge Open and sharing ideas & knowledge

No Loyalty High LoyaltyShort Term & impatient Long Term & patientDisrespect & political Respect & supportive Individual & isolated Inter-connected by networks &

teamsIndependent Inter-dependentNon communicative Open, frequent communications- and 'one way' - and 'two way‘ feedbackUninformed InformedFeel no responsibility Feel responsibleDisempowered EmpoweredScarcity mentality Abundance mentality

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KM Principles

Trust

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KM Principles

Communicate

Trust

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KM Principles

Communicate Learn

Trust

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KM Principles

Communicate Learn

Share Trust

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Back to Basics

Strategies for Identifying, Creating, Storing,

Sharing and Using Knowledge

1. Some Timeless Business Principles 2. Identifying Knowledge 3. Creating Knowledge 4. Storing Knowledge 5. Sharing Knowledge 6. Using Knowledge

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Knowledge on the Web

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Knowledge Management and the ‘Meaningful Web 3.0’

Semantic Web 3.0 is about making all this technology and content smarter -- by adding semantics to the data and by adding more smarts to applications so that they can do a better job of helping humans.

Nova Spivak

www.radarnetworks.com

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Integrating Distributed Knowledge

• Adaptive knowledge infrastructure is in place

• Knowledge resources identified and shared appropriately

• Timely knowledge gets to the right person to make decisions

• Intelligent tools for authoring through archiving

• Cohesive knowledge development between JPL, its partners, and customers

NASA Knowledge Management Roadmap

• Instrument design is semi-automatic based on knowledge repositories

• Mission software auto-instantiates based on unique mission parameters

• KM principles are part of culture• KM practices are supported by layered

COTS products• Remote data management allows

spacecraft to self-command

• Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet

• Expert systems on spacecraft analyze and upload data

• Autonomous agents operate across existing sensor and telemetry products

• Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system

Capturing KnowledgeSharing Knowledge

• MarsNet• Mars Exploration Rovers• Space Interferometry Mission

Enables capture of knowledge at the point of origin, human or robotic, without invasive technology

Enables seamless integration of systems throughout the world and with robotic spacecraft

Enables sharing of essential knowledge to complete Agency tasks

Modeling Expert Knowledge

• Systems model experts’ patterns and behaviors to gather knowledge implicitly

• Seamless knowledge exchange with robotic explorers

• Planetary explorers contribute to their successor’s design from experience and synthesis

• Knowledge systems collaborate with experts for new research

• Interstellar missions• Permanent lunar and

Martian colonies

• Europa Lander/Submersible• Titan Organics: Lander/Aerobot• Neptune Orbiter/Triton Observer

• Mars robotic outposts• Comet Nucleus Sample Return• Saturn Ring Observer• Terrestrial Planet Finder

2003 2007 2010 2025

Enables real-time capture of tacit knowledge from experts on

Earth and in permanent outposts

http://km.nasa.govJeanne Holm, Chief Knowledge ArchitectJeanne Holm, Chief Knowledge Architect

NASA/Jet Propulsion LaboratoryNASA/Jet Propulsion Laboratory

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The Next Ten Years - Key Challenges

substantially increase the productivity of knowledge working, at least, 50 fold exponentially develop global knowledge sharing networks & relationsdramatically improve qualityContinuous radical knowledge creation and innovation leadership aligned to the timeless principlesApplying the best strategies, tools and technologies

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www.knowledge-management-online.com

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http://km-consulting.blogspot.com

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Knowledge Asset Management

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www.knowledge-management-online.com

http://km-consulting.blogspot.com

ronyoung@young-int.com