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This power point provides useful tips to improving communication skills.
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Prepared and Presented By
Elaine Oxamendi Vicet
INTRODUCTION
The main purpose of this presentation is to establish the fundamental skills required in communication.
To appreciate the art of conversation.
Becoming an effective public speaker.
Introduce a new modus operandi for the 21st Century model.
METHOD OF DELIVERY
This training session is highly interactive and is activity based. Participation is required.
Ronald Shapiro/Mark Jankowski
“Bullies, Tyrants and Impossible People: How to beat them without joining them”
N.I.C.E.: the antidote for B.T.I.P.N - neutralize our emotionsI – Identify the type of B.T.I.P you are facing
Situationally difficult Strategically difficult Simply difficult
C – Control the encounterE – Explore options
COMMUNICATION
Linear Interactive Transactional
What does each mean and when do we use each?
Discussion.
ACTIVITY 3
Role play each type of Communication.
Linear. Interactive. Transactional.
What then is Communication?
Your Thoughts.
Establish a group definition.
OBSTACLES TO EFFECTIVE COMMUNICATIONDoubtFearUnderachievementFailureBiasInsecurity“The ‘I’ thought you meant syndrome or “The ‘You never said’ excuse
ACTIVITYCOMMUNICATION REQUIRES BEING ON THE SAME PAGE.
Object toss
COMMUNICATION SKILLSREQUIRES:
Good team behaviour
Understanding another’s perspective
Listening and acknowledging that you understand
Giving and receiving, leads to mutual gain
UNDERSTANDING THE WHYS
AND WHEREFORES.
CONTROVERSY
The 21st century professional 0
Researches Curious Examines trends Forecasts Projects
Character Traits
Purposeful Competent Creative Expresses well Forges relationships Flexible
Personal Traits
Begin with the end in mind
In the know Studies to show
thyself approved Personal drive Seeks
continuous training
Intrinsic Factors Extrinsic Factors
Family Culture Education Society Work Church
MAINTAINANCE Relevant Current Forward thinking
EXTERNAL ENVIRONEMNT: Political Social
Technological Political
Do something different
PASSION
Willingness to do something different
HOW?
EFFECTIVE COMMUNICATION
WORD CHOICE
WORD USE
EXPRESS CLEARLY
GESTURE LESS & ARTICULATE MORE
Convrsational SkillsCommunicating effectively.Understanding another perspective.Be willing to be challenged.Listening and acknowledging that you
understand.Sharing, leads too mutual gain.I am always right and I know everything?!
Pride
Vanity
The Great Sin
Stages of ListeningReceiving
Interpreting
Evaluating
Responding
Non Verbal Cues
Kinesics-body languageVocalics- para language, voice volume, speaking rateProxemics-spaceHaptics-touchArtifactual-appearancesOlfactics-smell, odourChronemics-how we perceive time
Lie To me
Let us talk abut it
Effective Public Speaking
Becoming an effective speaker
Let’s talk
THE END!FINI!
BONSOIR!
BUENAS NOCHES!
CHOI!
Mi DONE!
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