Skills: conversational writing technique Concepts: the growing role of conversational writing, JCR...
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Skills: conversational writing technique Concepts: the growing role of conversational writing, JCR Licklider, the formal nature of conversational writing, synchronous versus asynchronous applications This work is licensed under a Creative Commons Attribution- Noncommercial-Share Alike 3.0 License. Conversational writing
Skills: conversational writing technique Concepts: the growing role of conversational writing, JCR Licklider, the formal nature of conversational writing,
Skills: conversational writing technique Concepts: the growing
role of conversational writing, JCR Licklider, the formal nature of
conversational writing, synchronous versus asynchronous
applications This work is licensed under a Creative Commons
Attribution-Noncommercial-Share Alike 3.0 License. Conversational
writing
Slide 3
Where does this topic fit? Internet concepts Applications
Technology Implications Internet skills Application development
Content creation (text) User skills
Slide 4
Conversation examples An email conversation with an individual
An email conversation with a group of people on a list server A
conversation with a group of people on a threaded discussion forum
A comment on a blog post An online chat
Slide 5
Professional conversation is moving away from talk to email
chat instant messaging wiki and blog comments Twitter @messages
Frieds program Basecamp etc. Conversational writing at work Writing
ability is the most important thing Jason Fried looks for in hiring
employees.
Slide 6
J. C. R. Licklider Licklider and Taylor, The Computer as a
Communication Device, 1968.The Computer as a Communication
Device
Slide 7
An effective email conversation Would you like to have lunch
today? > Would you like to have lunch today? Yes, what time and
where? > Yes, what time and where? How about noon at Felippes?
Noon is great --- where is Felippes? Felippes is near Union station
--- here is a link: http:// Great -- I will meet you there at noon.
OK
Slide 8
Its effective because The conversation was focused and stayed
on topic. They quoted each other in replies to stay focused and to
let the other person know they were being heard. No statements or
queries were ignored. The conversation came to a shared agreement.
Both parties felt the conversation was ended -- there were no loose
ends.
Slide 9
An ineffective email conversation
http://som.csudh.edu/fac/lpress/presentations/bademail.docx
Slide 10
Same timeDifferent time Same place Shared screen in classroom
Different placeOnline chat session Email, blog comments, threaded
discussion Conversation classification
Slide 11
Conversational writing tips Think about the purpose of the
conversation. Quote previous statements when appropriate. Reply to
all questions or requests for information no loose ends. Respond
(positively or negatively) to all requests for a commitment, and
honor commitments or deadlines you agree to. Read carefully before
replying. If time allows, set your reply aside before re-reading
and sending it. Better yet, have someone else read it.
Slide 12
Summary Same timeDifferent time Same place Shared screen in
classroom Different placeOnline chat session Email, blog comments,
threaded discussion
Slide 13
1.We are covering three types of writing that are common on the
Internet. Conversational writing is one what are the other two?
2.Which Internet conversation applications are synchronous? 3.Which
Internet conversation applications have you used? Did you use them
in school, at work or in your personal life? 4.Have you had an
Internet conversation with a stranger? 5.Are you reluctant to post
a comment on a blog or ask a question on an email list? If so, what
do you think stops you? 6.When you reply to an email or other
message, do you include snippets from the original to establish the
context. 7.Google J. C. R. Licklider and describe his role in
funding the research leading to the personal computer and Internet.
Self-study questions
Slide 14
Resources Talk by Jason Fried:
http://itc.conversationsnetwork.org/shows/detail471.html Licklider
and Taylor, The Computer as a Communication Device, reprinted from
Science and Technology, April 1968: and J. C. R. Licklider,
Man-Computer Symbiosis January 1992 IEEE Annals of the History of
Computing, Volume 14 Issue 1 http://memex.org/licklider.pdf
http://memex.org/licklider.pdf Winograd, Terry, A Language/Action
Perspective on the Design of Cooperative Work, Human-Computer
Interaction 3:1 (1987-88), 3-30.
http://hci.stanford.edu/winograd/papers/language-action.html An
ineffective email conversation:
http://som.csudh.edu/fac/lpress/presentations/bademail.docx
Slide 15
Formal analysis of conversations Request for action: a request
or offer which is subsequently confirmed or dropped Request for
clarification: obtaining more information about something said
earlier or in a prior conversation Creating possibilities: creating
ideas and selecting one or more for future discussion Orientation:
exchanging information about themselves or a situation
Optional
Slide 16
Formal analysis Would you like to have lunch today? > Would
you like to have lunch today? Yes, what time and where? > Yes,
what time and where? How about noon at Felippes? Noon is great ---
where is Felippes? > Noon is great --- where is Felippes? Near
Union station --- here is a link: http:// Great -- I will meet you
there at noon. OK (confirmation and clarification request)
(commitment request) (offer a possibility or confirmation)
(confirmation) (confirmation and clarification request)
(clarification) (confirmation) Optional