View
903
Download
3
Category
Preview:
DESCRIPTION
Citation preview
Words Hard to Say and Hard to Hear
ADLT 610 – Class Session 11
Giver’s Point of View Receiver’s Point of View
Failure to observe performance first-hand
Lack of clearly defined standards about what constitutes competent performance
Concerns that feedback will elicit an emotional reaction/ be hurtful / or damage the relationship
Bad experiences in the past receiving feedback
Perception that feedback is a statement about personal worth or potential as an educator
Concerns that feedback will elicit an emotional reaction/ be hurtful / or damage the relationship
FeedbackGiver
Feedback Receiver
Feedback in an Ideal Feedback in an Ideal WorldWorld
Feedback in the Real World of Feedback in the Real World of Two-Way CommunicationTwo-Way Communication
OpenConcealed
Unknown Blind
Feedback GiverFeedback Giver
Open Concealed
Blind Unknown
Feedback ReceiverFeedback Receiver
OpenConcealed
Unknown Blind
Feedback Receiver Feedback Receiver
The Idea Behind Receiving The Idea Behind Receiving Feedback Feedback
The Ultimate Goal of Feedback:The Ultimate Goal of Feedback:To Create a More Open Dialogue To Create a More Open Dialogue Between Giver AND ReceiverBetween Giver AND Receiver
OpenConceale
d
BlindUnknown
Feedback ReceiverFeedback Receiver
Open
Unknown Blind
Feedback GiverFeedback Giver
Concealed
Non-Recommended Recommended Techniques
Based on hearsay Disrespectful climate Judgmental approach Focus on generalities Too much/too little Focus on personality Not goal-based Thoughts/feelings not elicited No suggestions for
improvement
Based on observations Respectful climate Non-judgmental approach Focus on specifics Right amount of feedback Focus on behaviors Based on agreed upon goals Thoughts/feelings of receiver
elicited Suggestions for improvement
Recommended