Cost Per User

Cost Per UserAnalyzing EZProxy Logs For Collection Development

Tiffany LeMaistre

2015 Charleston Conference

About Nevada State College

First Generation

Proxy What?WHAT IT MEANS AND HOW WE DO IT

Proxy What?• EZProxy is OCLC’s authentication system for library resources

• EZProxy logs are web logs that can be setup to store and save usage data

• Those log files can be compared with student data using the username as a match point

Library

Information & Technology Services

Institutional Research

Why Cost Per User?THAT SEEMS LIKE A LOT OF WORK FOR ANOTHER CPU SPREADSHEET

Why Cost Per User?• True comparison

• Available for every resource

• No concerns about:• Missing data

• Unclear standards of measurement

• Estimates based on incomplete information

Live Data DemoHTTP://BIT.LY/NSCLIBUSE

Online Resource Use in Tableau

Select Filters to Change Display

Collect Use That Vendors Don’t Provide

Collect Use of Open Access Resources

Compare Non-COUNTER Resources

Why Cost Per User?• Is the library achieving economies of scale?

• Is the resource core or supplemental?

• What are the characteristics of users?• Interdisciplinary or discipline-specific

• Students or faculty

• Freshman or seniors

• GPA, grades on research assignments

Users

Value

Cost

ROI with Individual Subscriptions

Why Cost Per User?• Is the library achieving economies of scale?

• Is the resource core or supplemental?

• What are the characteristics of users?• Interdisciplinary or discipline-specific

• Students or faculty

• Freshman or seniors

• GPA, grades on research assignments

Users

Value

Cost

Access Time Is Inconsistent

Compare New to Repeat Users Instead

Use of the Discovery Search

New User24%

Repeat User76%

Why Cost Per User?• Is the library achieving economies of scale?

• Is the resource core or supplemental?

• What are the characteristics of users?• Interdisciplinary or discipline-specific

• Students or faculty

• Freshman or seniors

• GPA, grades on research assignments

Users

Value

Cost

Add in Student Data for More Insights

Mostly Seniors Use the Discovery Search

Interdisciplinary Use of Historic NY Times

Heavily Nursing Use of UpToDate

Many Factors Could Influence GPA

Learn More

University of Minnesota

CitationsCollins, E., & Stone, G. (2014). Understanding patterns of library use among undergraduate students from different disciplines. Evidence Based Library and Information Practice, 9(3), 51–67.

Cox, B., & Jantti, M. (2012a). Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement. Deputy Vice-Chancellor (Education) - Papers. http://doi.org/10.1016/j.lisr.2012.06.002

Cox, B., & Jantti, M. (2012b, July 18). Discovering the Impact of Library Use and Student Performance. Retrieved from http://www.educause.edu/ero/article/discovering-impact-library-use-and-student-performance

Fransen, J. (2013). How do Engineering Students and Faculty use Library Resources? American Society for Engineering Education. Retrieved from http://conservancy.umn.edu/handle/11299/151819

Haddow, G., & Joseph, J. (2010). Loans, Logins, and Lasting the Course: Academic Library Use and Student Retention. Australian Academic & Research Libraries, 41(4), 233–244.

Jantti, M., & Cox, B. (2011). Measuring the value of library resources and student academic performance through relational datasets. Deputy Vice-Chancellor (Education) - Papers. Retrieved from http://ro.uow.edu.au/asdpapers/121

JISC. (2015). Library Analytics and Metrics Project. Retrieved February 9, 2015, from http://jisclamp.mimas.ac.uk/

JISC, & University of Huddersfield. (n.d.). Library Impact Data Project. Retrieved February 7, 2015, from https://library3.hud.ac.uk/blogs/lidp/

CitationsMagnuson, L., & Davis, R. C. (2014, October 29). Analyzing EZProxy Logs. Retrieved from http://acrl.ala.org/techconnect/?p=4684

Nackerud, S., Fransen, J., Peterson, K., & Mastel, K. (2013). Analyzing Demographics: Assessing Library Use Across the Institution. Portal: Libraries and the Academy, 13(2). Retrieved from http://muse.jhu.edu/journals/portal_libraries_and_the_academy/v013/13.2.nackerud.html

Nevada State College. (2014). Nevada State College: Facts & Figures. Retrieved February 13, 2015, from http://nsc.nevada.edu/2069.asp

Oakleaf, M. (2010). The Value of Academic Libraries: A Comprehensive Research Review and Report. Chicago, IL: Association of College and Research Libraries. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/value/val_report.pdf

OCLC. (2015). Log File Analysis. Retrieved February 13, 2015, from http://www.oclc.org/support/services/ezproxy/documentation/loganalysis.en.html

Sharkey, M., & Thanki, S. (2014, November). How It’s Made: Predictive Analytics. Panel Presentation presented at the WCET 2014 Annual Conference, Portland, Oregon. Retrieved from http://wcetconference.wiche.edu/session/how-it%E2%80%99s-made-predictive-analytics

Soria, K., Fransen, J., & Nackerud, S. (2013). Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success. Portal, 13(2), 147–164.

Soria, K. M. (2013). Factors Predicting the Importance of Libraries and Research Activities for Undergraduates. The Journal of Academic Librarianship, 39(6), 464–470. http://doi.org/10.1016/j.acalib.2013.08.017

CitationsStone, G., & Collins, E. (2013). Library usage and demographic characteristics of undergraduate students in a UK university. Performance Measurement and Metrics, 14(1), 25–35. http://doi.org/10.1108/14678041311316112

Stone, G., Ramsden, B., & Pattern, D. (2011a). Library Impact Data Project Toolkit (p. 15). University of Huddersfield. Retrieved from http://eprints.hud.ac.uk/11571/1/Toolkit_final.pdf

Stone, G., Ramsden, B., & Pattern, D. (2011b). Looking for the Link Between Library Usage and Student Attainment. Ariadne, (67). Retrieved from http://www.ariadne.ac.uk/issue67/stone-et-al

The Chronicle of Higher Education. (n.d.). Retrieved November 3, 2015, from https://chronicle.com/subscribe/?PK=M1224

University of Minnesota Libraries. (n.d.). Library Data and Student Success. Retrieved February 7, 2015, from http://blog.lib.umn.edu/ldss/

White, S., & Stone, G. (2010). Maximizing use of library resources at the University of Huddersfield: Based on a breakout session held at the 33rd UKSG Conference, Edinburgh, April 2010. Serials: The Journal for the Serials Community, 23(2), 83–90. http://doi.org/10.1629/2383

Whitmire, E. (2003). Cultural diversity and undergraduates’ academic library use. The Journal of Academic Librarianship, 29(3), 148–161. http://doi.org/10.1016/S0099-1333(03)00019-3

Wong, S. H. R., & Webb, T. D. (2011). Uncovering Meaningful Correlation between Student Academic Performance and Library Material Usage. College & Research Libraries, 72(4), 361–370. http://doi.org/10.5860/crl-129

Tiffany LeMaistre

Electronic Resources and Discovery Librarian

Nevada State College

Marydean Martin Library

E-mail: tiffany.lemaistre@nsc.edu

Phone: (702) 992-2807