eGovernment in Israel

Israel eGov | Over View

October 2012| Ministry of Finance | Government CIO

Ofir Ben-Avi – Director, eGov

In this Presentation

The eGov Model & Israel Major Activities

About Israeli eGov Unit

Israel in Numbers

About eGov unit

Established in 1996, as part of the Accountant

General division, with the mission of meeting

growing technological challenges.

As of March, 2012 the eGov unit is a part of the

newly established Government CIO .

eGov Array

eGov Array

• budget: 25 million US $

• Employees: 210

Developers

System & Communication

Security information

Project managers

Content experts

eGov 2013 main goals

• Mobility

• Cross Ministers Processes (Doing Business)

• Open government

The citizen and

business point of

view

The ministry’s point of

view

The wisdom

of crowds

Managing platform for

inter-ministries processes

24/7 service

Providing better,

efficient online service

Better service for

citizens

Improving service

for businesses

Saving money

Increasing efficiency

Vision

and Goals

Reducing bureaucracy

New online

services

Technological advancements

Raising

government

production

Increasing

transparency

Raising productivity

Improving government’s

image

ASP

ISP Internet Service Provider Application Service Provider

The e-gov unit is responsible for both:

• initiation and development of e-government

services

• Connection government offices to the Internet

• Application hosting uptime guarantee

• Warranty to information security

ASP

ISP Internet Service Provider Application Service Provider

Benefits:

• Full responsibility for customer experience

• Better collaboration between applications teams &

hosting and maintenance teams

• Ability to set standards for information security

aspects

Israel in Numbers

Israel's population - 7.9 million (2012)

Israel in Numbers

76% Computer ownership

60% Daily connected to the internet

3.3 hours a day Average time spent on the net

51 % from the connected (3.7 million)

Usage of social network

120% Mobile phones

64% Usage of mobile internet

• Israelis spend an average of 11 hours a month surfing social networking sites

• 4 million Israelis have a Facebook account, half login once a day (51% from the connected to the interment)

Social networks in Israel

The eGov model & Israel major activities

Connected

Transactional

Emerging (Interaction)

Enhanced (Data services)

4 levels of Development

United Nations eGov framework

The report covered 190 countries

2003 2004 2005 2008 2009 2010

24 23

24

17

27 26

2011

16

Israel’s Rating On the UN’s eGov Report

gov.il Portal & Governmental Service Catalogue

• All Government services provided by all the different offices, collected into one smart and user friendly web site

• Cutting edge technology – permanent streaming of information, allows for a constantly updated and dynamic site

A web portal for all online services and government information for citizens and businesses. Based on open source technology - Drupal

• Established in 2001

• Contains 170 payments

• Includes two payment options: credit card and credit transfer

The eCommerce payment service Based on Microsoft's technology: commerce server 2002 According to the work plan for 2013 we will establish a new infrastructure

e-Payment Service

0.47

0.8

1.3

2.32.54

2.92

0

0.5

1

1.5

2

2.5

3

3.5

Number of transactions (Millions)

1,37 2,29

5,31 6,33 6,97

13,63

20

25

0

5

10

15

20

25

30

2005 2006 2007 2008 2009 2010 2011 2012

Payment - billion NIS

Payment Service in Numbers

The service based on Microsoft .Net technology and in-house development. The technology is based on installing an “add on” for web browser

• over 3000 government forms

• more then 1800 digital forms

• The ability to integrate with other systems

eForms Service

0.6

1.39

1.94

3.26

4.57

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Total usage (million)

Form Service in Numbers

Main technological infrastructure for building government sites in a fast, simple and uniform manner, tailored to ministry’s needs

• Based on 2 technologies: Microsoft Shear Point, Drupal (Open Source)

• Shared infrastructure for hosting • Support standards:

• Languages • Security information • Accessibility

Gov Accelerator

A Personalized government portal that allows every citizen to obtain personal information and perform online processes. Using SOA technology, based on IBM's infrastructure (Data Power)

Strong sense of identification – Smart ID

My.gov

• Creating a development environment that will allow each ministry to develop its own apps • Forming an application development infrastructure that will allow ministries to develop apps that include identification and hardware access

Mobile Apps

M-Government Providing mobile based advanced services

Smartphone and tablet applications

for Online Payment Services

Status: under development

• Providing specific services

• Making eGov services available for customers at peripheral areas

• Handicap accessible

Interactive self service stations, no representative needed

Standalone Service Station

Open Government

Transparency

Accountability Public

Participation

Open Government Partnership

The three principles influence each other, overlap and resonate. You can not achieve one without the other two Innovative technology serves as the foundation which enables the change

The Israeli government respects freedom of information

policy and is obligated to promoting transparency and

comprehensive government report principles

• Previous approach – The government has exclusive ownership over information

• Current approach – Information is a public resource Citizens should have free access to information

The government is responsible for providing accessibility

to information for the public

Transparency and comprehensive government report

Accountability

“ …The Israeli government will promote accountability as part of its strategy to allow the public to criticize governance performance, while examining elected representatives and public servants’ performance, according to clear standards…”

Public Participation

“The Israeli government will form a public participation policy to enable citizens to take part in planning and execution processes of the government work and will use the wisdom of crowds in order to improve government policies’ execution and strengthen public trust in governance systems”

Go

v 2

.0

Some statuses generate over

1,000 comments

facebook

Twitter Forums

Publicly exposing government information:

• Increase governmental transparency

• Encourage the developers’ community to independently develop useful analytical tools for both business and research purposes

Data.Gov

Launched under minister Eitan's directive. Giving the public the opportunity to voice their opinion on the government committee.

3,500 suggestions,

8,946 votes on various issues

hidavrut.gov.il (Dialogue)

Doing Business – Cross ministers Processes

Doing Business is a World Bank report

• The Doing Business report covers 10 indicator sets in 183

countries

• In the last Doing Business report, Israel ranked 34th

• The goal: to simplify and shorten inter-ministries bureaucratic

processes

• The concept: the citizen and/or the business at the focus of

attention

• Starting a business

• Property Registration

• A business license

• Building permit

Using a central technological infrastructure

More… Cross ministers Processes

Solution that combines a number of technology platforms:

• Payments Service

• Forms Service

• Central infrastructure for work flow

• Self Development Microsoft technology

Online importer-customs communication system. “MASLUL” allows importers and exporters to submit online forms, license and permit requests to the authorities. Status updates are sent at every stage.

Israel imports processes

Connecting the business sector through a secure network to the government network:

• Banks

• Insurance Companies

• Large companies

Based on the messaging infrastructure (SOA) and security standards

G2B infrastructure

Thank You

Ofir Ben-Avi – Director, eGov