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IDENTIFYING RISKS AND PREPARING AN ACTION PLAN FOR E-GOVERNANCE IN INDIA
Submitted To World Bank For The Project Requirements
Fulfillment Of The Mooc Course
Submitted By
Swatantra Kumar Gupta
IN SLIDES AHEAD…
• WHAT IS E-GOVERNANCE?
• WHY IS E-GOVERNANCE NEEDED?
• RISKS TO E-GOVERNANCE
• PREPARING AN ACTION PLAN
• THE ROLE OF THE PRIVATE SECTOR IN MANAGING THE RISKS
• THE ROLE OF INTERNATIONAL COMMUNITIES
WHAT IS E-GOVERNANCE?• E-governance is the civil and political conduct of
government, including service provision, using
information and communication technologies.
e-Gov solution
Government GovernmentTransactions
Citizens
E-Government components:
Involves process of reform in the way Governments work, share information and deliver services to external and internal clients
Clear intent of greater transparency in functioning
Achieving greater efficiency On-line delivery of services to citizens/
businesses targeting concrete benefits such as convenient access (time and place) , less transaction time, and lower cost.
Harnesses information technologies such as Wide Area Networks (WAN), Internet , World Wide Web, and mobile computing to connect computerized back ends that enable process reform with front ends that service the citizens electronically.
The resulting benefits could be more transparency, empowerment, greater convenience, less corruption, revenue growth, and cost reduction.
WHY IS E-GOVERNANCE NEEDED? BENEFITS…
FOR CITIZENS
Cost and time-savings
Certainty in getting services
Better quality of life
Ease of access of information
Added convenience – multiple delivery channels
Possibility of self-service
FOR GOVERNMENTS
Law & policy-making
E-government can be a catalyst for legal reform
Faster & better formulation of policies
Better regulation
Registration & licensing -speedier
Taxation – better revenues
Environmental regulations –better compliance
Transportation & police – more transparency
FOR BUSINESSES
Increased velocity of business
Ease of doing business with
government
E-procurement
Better investment climate
Transparency
RISKS TO E-GOVERNANCE
TRANSFORMATION
Degree of transformation
Change management
External motivation
Following best
practice
Engaging consultants
Top management support
Awareness &
communication
APPROACH
Lack of appreciation of the
need for holistic approach
Complexity in project
development
Time-taking
Lack of expertise in
adopting holistic approach
Lack of patience
CHANGE MANAGEMENT
Senders & receivers of communications must be
in sync
Assessing the levels of resistance & comfort
Authority for change must be sufficient & continuous
Building support for change management.
Change is a process and not an event
RISKS TO E-GOVERNANCE
•Lack of Process Models
•Status Quo-ism
•Poor Legal Frameworks
•Complex Procurement
1 PROCESS
•Lack of Political Will
•Official Apathy
•Shortage of Champions
•Lack of Skills in Govt
2 PEOPLE
•Lack of Architectures
•Lack of Standards
•Poor Communication
Infrastructure
•Hardware-approach
3 TECHNOLGY
•Budget Constraints
•Disinterest of Pvt Sector
•Lack Project Mgt Skills
4 RESOURCES
People,
Process,
Technology
and Resources
are 4 pillars of
e-governance.
PREPARING AN ACTION PLAN…
• Strategic vs Short Term
Approach
•Preparing a Policy
•Resource Management
•Preparing Roadmaps
•Prioritization & Identify
Quick Wins
•Frameworks, Standards &
Guidelines
•Periodic Monitoring
•Stakeholder Management
•Funds Management
•Capacity Management
•Solution
Conceptualization
•Solution Architecture
•Definition (RFP, SLA…)
•Bid Process Management
•Project Monitoring
•Quality Assurance
THE ROLE OF THE PRIVATE SECTOR IN MANAGING THE E-GOVERNANCE RISKS
• The Private Sector will most likely be the one to implement the e-governance initiative.
• They are expected to be trusted advisors to the Government.
• They will be able to deliver if the relationship with the government is more of a
partnership rather than a service provider where there is trust and risk sharing willingly.
• The least price may not always be the right solution.
• The project requirements may need to be changed overall if need be during the
implementation phase – the government needs to respect this if the need is justified by
the implementing agency.
THE ROLE OF INTERNATIONAL COMMUNITIES
Communities like World Bank play a instrumental role in:
Providing financial aid for implementation of e-governance projects.
Conceptualizing the solution both at state and national levels.
Preparation of Detailed Project Reports including “As-Is” and “To-be” Reports.
In onboarding the system integrators and consultants for the project requirements.
Identifying the risks and possible solution.
Tracking the progress of the project implementation
ACKNOWLEDGEMENTS
• http://siteresources.worldbank.org/integovernment/resources/egovprinciplesjs5nov06.ppt
• http://siteresources.worldbank.org/INTEDEVELOPMENT/Resources/559323-
1114798035525/1055531-1114798256329/1055556-1114798371392/Bhatnagar1.ppt
• http://www.cs.northwestern.edu/~agupta/_projects/ibm_internship/eGovernance.ppt
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