NTLT 2013 - Jenny Magee - Welcome to Turning Outsiders Into Insiders

www.jennymagee.com

Welcome to

Turning Outsiders Into Insiders

When have you been

an outsider?

How did that affect

you?

A deep sense of love and belonging is an irreducible need of all people. We are biologically, cognitively, physically, and spiritually wired to love, to be loved, and to belong. When those needs are not met, we don't function as we were meant to. We break. We fall apart. We numb. We ache. We hurt others. We get sick.

~ Brene Brown

Diversity

Personality

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Layers of Diversity 

Personality

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Internal

Layers of Diversity 

PersonalityEthnicity

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Internal

Layers of Diversity 

Age

PersonalityEthnicity

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Internal

Layers of Diversity 

Age

Personality GenderEthnicity

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Internal

Layers of Diversity 

Age

Personality GenderEthnicity

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Mental & physical ability

Internal

Layers of Diversity 

Sexual orientation

Age

Personality GenderEthnicity

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Mental & physical ability

Internal

Layers of Diversity 

Geographic location

Educational background

Recreational habits

Income

Maritalstatus

Work experience

Appearance

Sexual orientation

Age

Personality

Religion

Parental status

Personal habits

GenderEthnicity

Layers of Diversity 

Adapted from Diverse Teams at Work, Gardenswartz & Rowe, (SHRM) 2003

Mental & physical ability

External

Internal

Diversity

Inclusion

If diversity is the mix, then inclusion is how we make the mix work.

Diversity

Engagement

+=

Inclusion

The Golden Rule

The Golden RuleTreat others as YOU would like to be treated

The Golden RuleTreat others as YOU would like to be treated

The Platinum Rule

The Golden RuleTreat others as YOU would like to be treated

The Platinum RuleTreat others as THEY would like to be treated

heardwell

treated

valued confident

belong

respected

heardwell

treated

valued confident

belong

respected

Where do you feel most included? With particular people? In a group? In an

organisation?

I’ve learned that

people will forget

what you said,

people will forget

what you did,

but people will never

forget how you made

them feel.Maya Angelou

American poet, novelist, educator, civil rights activist 1928 - current

Inclusion De-railers

Inclusion De-railers

People like us

How long does it take to make a first impression?

How long does it take to make a first impression?

2-4 seconds

Inclusion De-railers

People like us Assumptions

When Cultures Meet

Your culture

Their

culture

Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society

Your culture

Their culture

Things you notice about

them

Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society

When Cultures Meet

Your culture

Their

culture

Things you notice about

them

Things they notice about

you

Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society

When Cultures Meet

Your culture

Their

culture

Things you notice about

them

Things they notice about

you

Henley, A & J.Schott.(1999) Culture, Religion & Patient Care in a Multi-Ethnic Society

Things neither of you notice

When Cultures Meet

Inclusion De-railers

People like us Assumptions Unconscious Bias

Bias doesn’t make you prejudiced, it makes you human.

Bias doesn’t make you prejudiced, it makes you human.

Even people who consciously reject negative stereotypes, can still hold these at an unconscious level.

https://implicit.harvard.edu/implicit/

Inclusion De-railers

People like us Assumptions Unconscious Bias Cultural norms

If you can’t say something nice,

don’t say anything at all…

The squeaky wheel gets the

oil…

The loudest duck gets

shot…

Inclusion Champions

Inclusion Champions Model from the Top

The world is a dangerous place, not because of the people who are evil, but because of the people who don’t do anything about it.

~ Albert Einstein

Inclusion Champions Model from the Top Find Common Ground

Inclusion Champions Model from the Top Find Common Ground Little Things Matter

Thankyou Thankyou Thank you very much thanks thankyou thankyou thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks thankyou thanks thank you very much Thankyou Thankyou Thank you very much thanks

What’s the nicest thing anyone’s done for you

this week?

Watch your Micro-messages

Micro-messages: little things matter

micro-affirmations micro-inequities

Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.

Micro-messages: little things matter

micro-affirmations

• nods & smiles

• introductions

• asking for opinions

• checking name spelling &

pronunciation

• welcoming partners

micro-inequities

Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.

Micro-messages: little things matter

micro-affirmations

• nods & smiles

• introductions

• asking for opinions

• checking name spelling &

pronunciation

• welcoming partners

micro-inequities

• rolling of eyes

• mispronounced names

• names left off lists

• wrong food provided

• cutting off ideas

• attributing to others

Mary P. Rowe, PhD. Micro-Affirmations & Micro-Inequities MIT. 2008.

Watch your Micro-messages

Listen with TING

TING

聽

TING

聽

Your MIND to understand the words

TING

聽 Your EYE to observe the nonverbal messages

Your MIND to understand the words

TING

聽 Your HEART to understand the feelings of the speaker

Your EYE to observe the nonverbal messages

Your MIND to understand the words

TING

聽 Your EAR to hear

the words

Your HEART to understand the feelings of the speaker

Your EYE to observe the nonverbal messages

Your MIND to understand the words

Watch your Micro-messages

Listen with TING

Check expectations - What does being on time mean to you?- How do you ask for help?

??

Inclusion Champions Model from the Top Find Common Ground Little Things Matter Reframe Political

Correctness

PC redefined

Personal Courtesy

Public Civility

Professional Competence

Thanks to Charmaine Poutney

Inclusion Champions Model from the Top Find Common Ground Little Things Matter Reframe Political

Correctness Is it a Difference that

Makes a Difference?

Is it a difference that makes a difference?

Health & Safety Productivity

Legality Cost

... ‘because I don’t like it’ is not a good enough

reason…!

‘I don’t like

that man.

I must get to

know him

better’.Abraham LincolnUS President 1861-1865

Inclusion is everyone’s responsibility

www.jennymagee.com

Thank you!