Russ Simons-Venue Solutions Group

FOX THEATER INSTITUTE

EMERGENCY PREPAREDNESS SEMINAR

NOVEMBER 13, 2012

RUSS SIMONSChief Listening Officer

Venue Solutions Group

Venue Solutions Group is dedicated to continually improving staff and

facility performance

RUSS SIMONSVenue Solutions Group

30+ years facility managementPromoted over 400 events in 70 facilities Pollstar 2001 “Facility Manager of the Year” Gigi Philhoffer Award- Lifetime Achievement in Event MarketingEvent Marketing Hall of Fame

RUSS SIMONSVenue Solutions Group

• Chair 2012 IAVM Safety and Security Task Force• Former Chair IAVM Life Safety Council• Past Chair VMS @ OGLEBAY• Chair IAVM ADA Task Force• AVSS Master Instructor• National Center for Spectator Sports Safety and

Security Advisory Board• Former Fire Fighter and EMT

EMERGENCY PREPAREDNESS

Bad Things Happen Every Day!

EMERGENCY PREPAREDNESS

Tornado Ice storms Bomb threats &

devices Hurricanes Mechanical failures Protests Chemical spills Woman blows herself

up

Earthquake Cancelled events Floods and Fires Hazardous Materials Tech. failures Lockdown Employee

electrocuted

EMERGENCY PREPAREDNESS

What you don’t know can hurt you !

EMERGENCY PREPAREDNESS

Employees, performers and guests expect that you have done everything possible to ensure their safety

Expect that the facility is operated and equipped to meet that goal

Expect that management and staff are properly trained to respond

Expect to return home safely

EMERGENCY PREPAREDNESS

What Employees need to know

EMERGENCY PREPAREDNESS

Key Workplace Emergencies OSHA requirements Emergency response plan Emergency assignments Evacuation procedures Special procedures for natural disasters

EMERGENCY PREPAREDNESS

Key Workplace Emergencies

Fires Explosions Natural disasters Workplace violence Terrorism

OSHA Requirements

Alarm systems Reporting systems Fire-fighting equipment Emergency response plans Employee training

EMERGENCY PREPAREDNESS

Sound of alarms Location of alarms Activation of alarms

Maintenance and

inspection of alarm systems

EMERGENCY PREPAREDNESS

Fire extinguishers Other fire-fighting

equipment

EMERGENCY PREPAREDNES

Fire Prevention Keep work areas clean Control flammable and combustible materials

Obey “No Smoking” rules Store and handle hazardous materials

properly Use and maintain equipment properly

EMERGENCY PREPAREDNESS

Emergency escape procedures and routes

Emergency response assignments

Accounting for personnel

EMERGENCY PREPAREDNESS

Rescue and medical duties

Emergency reporting procedures

Information resources

HIPPA

EMERGENCY PREPAREDNESS

Emergency Assignments Emergency operations Emergency shutdown duties Evacuation facilitation Assisting disabled including

co-workers Rescue and medical duties

EMERGENCY PREPAREDNESS

Evacuation Procedures Primary evacuation

route Alternate routes Evacuation of injured

or disabled employees Accounting for

personnel

EMERGENCY PREPAREDNESS

Non-evacuation Emergencies Know how to report the

emergency Warn co-workers Assist as directed Don’t get in the way

EMERGENCY PREPAREDNES

Special Procedures for Natural Disasters Depending on circumstances, you

may be told to: Leave work Stay at work until dangerous conditions

subside Go to a secure area

EMERGENCY PREPAREDNES

Emergency Security Help prevent unauthorized access to vital records, information, and equipment Protect important

records and other documents

EMERGENCY PREPAREDNES

END PART ONE

VULNERABILITY ANALYSIS

PART TWO

VULNERABILITY ANALYSIS

A Vulnerability Analysis assesses the probability and potential impact for

each category of emergency.

VULNERABILITY ANALYSIS

Awareness and support from all levels of organization

Identify members of emergency response team inside the organization

Identify local emergency and regulatory resources

Chain of Command

VULNERABILITY ANALYSIS

Objectives Identification of event type Investigate history of event

Promoter Problems at other facilities Crowd management issues Local issues

VULNERABILITY ANALYSIS

Objectives con’t Plan for the event Communicate the plan Manage the plan Review the results Update the plan

VULNERABILITY ANALYSIS

Risk Identification/Analysis Reduction Transfer risk

VULNERABILITY ANALYSIS

Risk Avoidance (past method)

Focus on preventing loss Did NOT assess the degree of risk

VULNERABILITY ANALYSIS

Risk Management (current method) Identifies weaknesses Cost Benefit Analysis Decision Making Methods Improves results through communication Determines acceptable levels of

protection

VULNERABILITY ANALYSIS

Determine the probability and potential impact of each type of emergency

Emergencies that can occur within your facility

Emergencies that can occur outside of your facility

VULNERABILITY ANALYSIS

Fires Severe weather Natural disasters Transportation accidents Earthquakes Utility outages

VULNERABILITY ANALYSIS

Flood plain Seismic zone Dams Commercial neighbors Proximity to hazardous materials Transportation routes Nuclear power plants

VULNERABILITY ANALYSIS

Safety system failure Telecommunications failure Power failure Heating/cooling failure Emergency notification system

failure

VULNERABILITY ANALYSIS

Physical layout Layout/storage of equipment Lighting Combustible storage Crowd management

VULNERABILITY ANALYSIS

Unexpected consequences of issues that take place outside of your facility Transportation, Roads and Rail Neighboring Businesses Nearby Infrastructure Incidents unrelated to your facility and

events

VULNERABILITY ANALYSIS

Result: Analyze potential emergencies Worse case scenarios Resources needed to respond Develop emergency procedures Develop additional training Mutual aid Specialized support

VULNERABILITY ANALYSIS

Estimate probability Assess potential human impact Assess property impact Assess potential business impact Assess external and internal

resources

VULNERABILITY ANALYSIS

EMERGENCY PREPAREDNES

Places where emergency plans fail

EMERGENCY PREPAREDNES

Training and Updating Funding Communication and information Mutual Aid Crisis Communication Recovery

EMERGENCY PREPAREDNES

Safety Goes Social47% of smart phone owners check Facebook while attending a sporting event*. Discover how to harness the power of technology and social media to improve guest services and crowd management.

VULNERABILITY ANALYSIS

EXERCISE: Your theater has booked Pretty Lights

with Skrillex as the opener Event is on a Friday and Saturday night This is your first EDM event

EMERGENCY PREPAREDNES

Key Points to Remember Workplace disasters can strike any time and

with very little warning Emergency response planning can save lives,

reduce the number of injuries, and prevent loss of property

You need to know what to do during a workplace emergency as well as how to protect your home and family during natural disasters

EMERGENCY PREPAREDNESS

Resources Each Other Local, State and Federal Complimentary Businesses Educational institutions IAVM and other Org.

EMERGENCY PREPAREDNESS

From: Michael TiptonTO: Venue Managers Open Forum

Do any of you use mass texting services to communicate with your staff? If so, which do you recommend?Thanks!

EMERGENCY PREPAREDNESS

Complacency is the success disease: It takes root when you are feeling good about who you are and what

you have achieved

- Pat Riley

EMERGENCY PREPAREDNESS

Tornados Ice storms Bomb threats &

devices Hurricanes Mechanical failures Protests Chemical spills Woman blows herself

up

Earthquakes Cancelled events Floods and Fires Hazardous Materials Tech. failures Lockdown Employee

electrocuted

EMERGENCY PREPAREDNESS

Be Safe Out There!Because

You Never Know