Andrew Larner, Chief Executive, iESE

What do 21st century public services look like26th April 2016

Dr Andrew Larner, Chief Executive, iESE

iESE exists to help UK public bodies deliver improved services at less cost

A not for profit social enterprise

Owned and led by councils iESE has so far helped save the sector over £600m

What do we do?

Tools: that we find or build. That enable public bodies to help themselves

Services: that we can collaborate with or deliver That give public bodies a helping hand

Partnerships: which we can support or form. That enable public bodies to share costs and deliver better outcomes

“To deliver improved services for less cost”

Encouraging sharing – the iESE Awards

10 categories3 Finalists in eachStrong support from the sectorOver 200 entries a yearFunded by sponsorshipOver 7 years

Transformation: a new business model?

From surviving to thriving …

But …

Its not linear

Or universal in an authority

Planning applications from review to reinvent

“From self service to economic and social value”

The feedback so far

The modelThe last 5 yearsThe next 5 yearsCritical Success FactorsWhat will we be doing

Is the digital authority a new model?

At the point of service delivery TrustID

In the back office Organisation design,

performance managementCAMMS

Surviving to Thriving – Hard Changes

The change of focus

Last 5 Yrs Next 5 Yrs

Reviewing 84% 54%

Remodelling 64% 84%

Reinventing 22% 89%

Surviving to Thriving – Soft Changes

The soft change elements universally cited as the critical success factors

Effect of austerity

Confidence Impact(-6 to +6)

1 Year 79% 0.9

3 Year 68% 1.8

5 Year 49% 2.8

Reinventing services - emerging models

Community resilience

Demand prevention with income generation

Grant free …. to council tax free?

Child protection and adult care?

New business model new skills old skillsIdentifying causes and

preventing demand

Entrepreneurial approach to Remodelling and Reinventing

Managing finances long term

Intermediary for local services

Leadership roles

Questions and answers

Dr Andrew Larnerandrew.larner@iese.org.uk@laverdajotawww.iese.org.uk