View
108
Download
3
Category
Preview:
DESCRIPTION
Mark Cushing will provide an overview of the profile of DSDIP and DLGCRR, the departments' strategic direction and change agenda. Mark will discuss the departments' forward ICT procurement and major business challenges expected over the coming years.
Citation preview
Partners in Technology BriefingDepartment of State Development, Infrastructure and Planning
Department of Local Government, Community Recovery and Resilience
(DSDIP and DLGCRR)
Mark Cushing
A/Chief Information Officer
11 October, 2013
DSDIP Organisational Profile
• Vision is to drive economic development in Queensland
• Deliver major projects and infrastructure, economic
development and planning services to communities
• Business functions:
– Coordinator-General
– Economic and regional development
– Major project delivery
– Government land management
– Infrastructure and planning
DLGCRR Organisational Profile• Vision is ‘Empowered councils with capacity to build resilient
local communities’
• Objectives:
– Councils have the authority and capacity to manage their interests, to be financially sustainable and accountable
– Councils have access to high-quality capacity building programs and resources
– Recovery projects are delivered and resilience activities implemented to mitigate the effect of natural disaster events
– The department is informed, efficient and effective
DSDIP Strategic Directions
• Focus on efficiencies, reducing red and green tape for the resources sector
• Stimulating and sustaining economic growth for Queensland
• Reforming the planning system
• Commonwealth Games village and infrastructure
• Addressing the crisis of the Bruce Highway
• Reform and Renewal
DLGCRR Strategic Directions• Local government de-amalgmation
• Identify simple, practical solutions to minimise the impact of natural disasters and promote preparedness
• Targeted and high-quality capacity building resources and training programs for councils (such as financial management and governance practices)
• Implementing ongoing Council of Australian Government (COAG) initiatives
Strategic Business Challenges
• Balancing development and conservation issues
• Meeting key infrastructure and infrastructure planning needs
• Building resilience and certainty in the Queensland economy
• Empowering councils to maintain and improve front-line services
• Working with councils to realise the government’s objectives for the community
• Identifying community infrastructure and resilience initiatives that will make a real difference and minimise the impact of future disasters
• Preparing the departments for 1 William street
• Ensuring our service delivery models are efficient and effective
How do the Departments operate
together?
• DSDIP provide corporate services (including ICT) to
DLGCRR and Gasfields commission
• DSDIP broker new ICT services and solutions on
behalf of DLGCRR
• DLGCRR utilise DSDIP ICT services, infrastructure
and resources
• Shared governance model
Reform and Renewal
ICT as-a-service workstream
Business case, options, strategy for service delivery model &
commodity ICT services
Government’s decisions on divestment of CITEC
‘Contestable’ ICT services
Our ICT profile
• Approximately 1000 FTEs (DSDIP and DLGCRR)
• 4 CBD sites and 24 regional sites
• Departmental-owned networking infrastructure is CISCO
• LAN and WAN managed by CITEC
• Server environment almost completely virtualised at CITEC
• Application environment predominantly SharePoint and SQL
• Most apps hosted internal to government, but support model is outsourced
• Some applications now sourced ‘as-a-service’
• Desktop environment – Windows XP SP3, Lenovo and Dell (fleet turnover every 4 years)
• Outlook and Exchange 2003
• Mostly HP printers (managed service) and Fuji-Xerox, Ricoh, Konica MFDs
• Telecommunications – digital phones, transitioning to TIPT
• ICT Service desk function outsourced through existing CITEC contractual arrangement
• Most commodity ICT is purchased ‘as-a-service’ via CITEC
• HR and Finance solutions (Aurion, SAP) outsourced to QSS
What do we own/manage and what
do we purchase?
Own/Manage
Small portfolio of business-
critical applications
Desktops & SOE
Sharepoint admin
Some LAN mgt
Majority of print fleet
ICT Asset management
Software licensing
Spatial data & services
Purchase services
Network service
Storage service
Server provision
App environment services
Managed Desktop
Service Desk
Managed HP print service
Telecomms
WoG HR/Fin Solutions
i-device support service
Today
Own/Manage
Business solutions
Information Assets
Spatial data &
services
Purchase services
Network service
LAN & WAN mgt
Storage service
Server provision
Hosting service
App environment services
Email/collaboration
Productivity
Managed Desktop
Service Desk
Managed print (all devices)
Telecomms
WoG HR/Fin Solutions
ICT Asset management
Future
Rationalisation over time…
SQL 2005 DBSQL 2005 DB
Web Sharepoint
Web Sharepoint
Access Apps / .Net
Access Apps / .Net
2005 SQL/My SQL /
Rep Services
2005 SQL/My SQL /
Rep Services
Access Apps /.Net
Access Apps /.Net
Web / SharepointServices
Web / SharepointServices
SQL / MySQL
SQL / MySQL
SharepointWeb
Services
SharepointWeb
Services
Access Apps / .Net
Access Apps / .Net
SQLSQL
SSL SharepointASP.NETwww
SSL SharepointASP.NETwww
Servers x 5Servers x 5
AppsApps
AppsApps
DMZ
PROD
Test Dev
SQL 2KSQL 2K
TFSCode
Repository
TFSCode
Repository
CITRIXCITRIXExchangeExchangeBlackberryBlackberry
JumpboxJumpbox
CITRIX CITRIX
GatewayGateway
February 2009
FilteringFiltering
ProxyProxy
ProxyProxy
Email DNSEmail DNSEmailEmail
PrintPrint DSMDSM
WSUSWSUS
DCDC
DPMDPM
AV / End PointAV / End Point
FileFile
DC2DC2
PhysicalVirtual NB: Not to scale
General VS2005/08General VS2005/08
Sharepoint OfficeSharepoint Office
GISGIS
Bus system 1Bus system 1
App
CITRIXCITRIX
DMZ Test Dev
CITRIXCITRIX
CITRIX CITRIX
GatewayGateway
December 2013 – June 2014
FilterFilter
SecuritySecurity
SQL 2008SQL 2008
PhysicalVirtual
2003
NB: Not to scale.
VS2005/08VS2005/08
Shared Web / OfficeShared Web / Office
Shared VS2008Shared VS2008
Shared VS2008Shared VS2008
GISGIS
2008 DB Server
MySQL
2008 DB Server
MySQL
PROD
SQL/
My SQL
SQL/
My SQLSharePoint Services
ASP.NET
SharePoint Services
ASP.NET
DCDC DCDC
SQL2008SQL2008
Virtual
Windows XP
Virtual
2008 R2
SharePoint Web
GIS
SharePoint Web
GIS
Apps/WebApps/Web
SharePoint SharePoint
SQL2008DW
SQL2008DW
Apps / GISApps / GIS
Proposed
SQL2008SQL2008
Access
Apps / .Net
Access
Apps / .Net
SharePointSharePoint
FilestoreFilestore
AppsApps
AppsApps
AppsAppsSys MgtSys Mgt
Sys MgtSys Mgt
Forest
TFS Code
Repository
TFS Code
Repository
Dev
Web SQL
App
DCDC
FileFile
FileFile
Staging
Web
Web
Prod
Prod
ProdProxy GIS
FilterFilter
eDirectorySharepoint 2010
eDirectorySharepoint 2010
GISGIS
DCDC PrintPrint
GIS
MOGOUT
How do we govern and manage our
ICT investments?• 2 tiers of steering committees
• ‘Fit for purpose’ governance determined by factors such as cost, risk, scale of investment
• We use right-sized project and program controls (QG methodologies)
• All ICT procurement is brokered by ICT Branch
• Share before buy before build
• We operate within the WoG management framework for the ICT Strategy, overseen by the DG Council for:
– Significant and at risk assets
– Major ICT projects and programs
• High value contracts, procurements and consultancies are typically signed off by Chief Operating Officer or DG
• CIO has financial delegation and is responsible for ICT procurement for the departments
ICT governance framework
Commenced ICT-enabled initiativesCurrent portfolio
• Investigating CRM solutions
• Application rationalisation and cloud suitability
• ICT Services Catalogue and ICT Service Model review
• Windows 8 implementation planning and cloud email trial
• VoIP rollout
• Open data reform
• Tablet trial
• Decommissioning Blackberry devices
• Implementation of 2012 ICT Audit recommendations, COA and QG ICT action plan
• 1 William Street (1WS) preparations
Future ICT-enabled initiatives
What’s on the horizon?• CRM implementation
• SharePoint in the cloud
• Software virtualisation - MOE
• Windows 8 implementation
• Rationalisation of regional servers
• ICT Service Model transition
• planMAP replacement
• State Assessment and Referral Agency (SARA) stage 2
• Records management business process integration
• Smart eDA migration to SARA
• Responding to the Government’s decisions on CITEC divestment and ‘contestable’ ICT services
• Office Mobility strategy (WiFi trial)
• Tablet (Desktop/laptop) replacement - BYOD or CYOD
• One-Stop-Shop
Our ICT challenges
• Managing our information assets
• Keep a track record of delivery for the business
• Continue our shift from owning and managing ICT assets to
brokering/sourcing solutions and services
• ICT contract management and vendor management capability
• Maturing our ICT service model
• 1WS readiness
• Working within the new paradigm of governing ICT investments, finding
the right balance of risk and innovation
• Enabling the reform the departments want to achieve
How does industry do business with
our Departments?
• Currently GITC accreditation, future not yet clear
• QG Contracts Directory
• We leverage existing arrangements first
• Track record and references from other departments and
jurisdictions
• What do the research firms have to say?
• Early market engagement
• Make sure you are known to DSITIA ICT Strategic Sourcing
What to take away from today…
• DSDIP and DLGCRR are in a process of reform and renewal, with focus on efficiencies and service delivery models
• Our ICT service delivery model is changing in line with government directions on ‘as-a-service’
• Departments are further reducing ICT asset ownership, so how does industry position themselves to maximise the commercial opportunities?
• We are going to test the market for commodity ICT services, success may open up other opportunities for vendors
• We will carefully consider various sourcing options – ‘your competitor today could be your partner tomorrow’
• If it makes good business sense, we are open to any new ideas and approaches
• Our default position is to leverage what already exists
• Alignment to our mindset– we’re looking for solutions to business problems
– Queensland’s public service values, especially ‘Customers first’
• We are a portfolio of small and agile departments, we can usually move quicker than others and we want to use that to our advantage
Questions
Contacts
ICT Branch
3404 8220
ICTbranch@dsdip.qld.gov.au
Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013
The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.
Except where otherwise noted, this work is licensed under http://creativecommons.org/licenses/by-nc/3.0/au/
Recommended