The Digital Journey - A Local Government Perspective

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A Digital Journey(for a local authority CIO)

Nick RobertsHead of ICT London Borough Croydon, &

Immediate Past President, Socitm

Digital as understood in 1982

A digital journey

Digital By Design

Customer Centric Experience Open & Collaborative

Platform

Leads to a series of questions

What platform to build? Identifying the key processes to

improve end to end Deciding which apps must remain Customer centric agile design Build, Buy, Source?

3 key technologies disruptions

Technology Disruption #1 Digital

Technology Disruption #2 Big Data

Child at risk analysis to achieve early intervention:

Health care dataSocial care dataPolice dataEducation dataCustomer Services CRM dataRevenue income dataBenefits payment data

More than one data custodian

Technology Disruption #3 Internet Of Things

From independent living to smart places

Future context for Digital

Austerity

Devolution

Joined up data

Community Leadership

Place As A Platform

Community Leadership role for Local Authorities

Facilitator of facts

Connected community

Economic enabler

What does this mean for the LA CIO?

Many years spent managing the ICT Service tightly

ICT only 3 – 5% of budget and impacts can only be limited

Digital by DesignOpen by Default

Move away from organisation centric ICT

Turning key systems on their heads

Method change: PRINCE2 to Agile

Our part is not the whole part – we must facilitate

Data syndication

Build, Buy, Source LG and local public

sector needs a baseline for minimum capability which is built once and sourced openly

Only build, buy, or source the additional unique functionality

The Dangers

The platform of Digital local government is not yet well formed. We can’t afford to wait long.

The politics of government drives local innovation.

The baseline for standard business processes and supporting systems has yet to be set. Difficult to only focus on the local uniques without this.

Our LA systems supply chain does not yet recognise the implications of Government’s open by default approach.

Some Principles for the LA CIO Standardisation through Software As A Service Open Systems that can be Open Source Push for Open APIs Cloud-based architecture Build strong business analysis and Agile development skills

internally Ensure you are customer, not just business driven Look beyond the perimeter fence – many custodians of data Take responsibility for all technology deployments – be innovative

Be the Community Digital Leader – whether syndicating data, building smart places, or driving economic innovation

Recommended Reading

An Office of Data Responsibility Creation of a new Digital Marketplace Creation of a Local Government Digital

Service

How to align the best complimentary features of PRINCE2 and Agile (through DSDM)

Living with austeritymaking hard choices for ICT investment

insight

Thank you - any questions?

Nick RobertsImmediate Past President, Socitm

Head of ICT London Borough Croydon

nick.roberts@socitm.net@NickDRoberts@Socitm