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Follow us @Socitm www.socitm.net/linkedin@Socitm www.Socitm.net/linkedin
A Digital Journey(for a local authority CIO)
Nick RobertsHead of ICT London Borough Croydon, &
Immediate Past President, Socitm
Digital as understood in 1982
A digital journey
Digital By Design
Customer Centric Experience Open & Collaborative
Platform
Leads to a series of questions
What platform to build? Identifying the key processes to
improve end to end Deciding which apps must remain Customer centric agile design Build, Buy, Source?
3 key technologies disruptions
Technology Disruption #1 Digital
Technology Disruption #2 Big Data
Child at risk analysis to achieve early intervention:
Health care dataSocial care dataPolice dataEducation dataCustomer Services CRM dataRevenue income dataBenefits payment data
More than one data custodian
Technology Disruption #3 Internet Of Things
From independent living to smart places
Future context for Digital
Austerity
Devolution
Joined up data
Community Leadership
Place As A Platform
Community Leadership role for Local Authorities
Facilitator of facts
Connected community
Economic enabler
What does this mean for the LA CIO?
Many years spent managing the ICT Service tightly
ICT only 3 – 5% of budget and impacts can only be limited
Digital by DesignOpen by Default
Move away from organisation centric ICT
Turning key systems on their heads
Method change: PRINCE2 to Agile
Our part is not the whole part – we must facilitate
Data syndication
Build, Buy, Source LG and local public
sector needs a baseline for minimum capability which is built once and sourced openly
Only build, buy, or source the additional unique functionality
The Dangers
The platform of Digital local government is not yet well formed. We can’t afford to wait long.
The politics of government drives local innovation.
The baseline for standard business processes and supporting systems has yet to be set. Difficult to only focus on the local uniques without this.
Our LA systems supply chain does not yet recognise the implications of Government’s open by default approach.
Some Principles for the LA CIO Standardisation through Software As A Service Open Systems that can be Open Source Push for Open APIs Cloud-based architecture Build strong business analysis and Agile development skills
internally Ensure you are customer, not just business driven Look beyond the perimeter fence – many custodians of data Take responsibility for all technology deployments – be innovative
Be the Community Digital Leader – whether syndicating data, building smart places, or driving economic innovation
Recommended Reading
An Office of Data Responsibility Creation of a new Digital Marketplace Creation of a Local Government Digital
Service
How to align the best complimentary features of PRINCE2 and Agile (through DSDM)
Living with austeritymaking hard choices for ICT investment
insight
Thank you - any questions?
Nick RobertsImmediate Past President, Socitm
Head of ICT London Borough Croydon
[email protected]@NickDRoberts@Socitm