Volunteering in Care Homes: Personalisation, Equality & Adapting to Change

Volunteering in Care Homes: Personalisation, Equality & Adapting to Change

Denise Hayhurst

Denise.hayhurst@bwdcvs.org.uk

What does personalisationin this projectmean for all involved?

Residents

Volunteers

Care Homes

Relatives &

Carers

“personalised support both for carers and those they support, enabling them to have a family and community life”. HM Government (2010) Building the national care service, London. “Importantly, the ability to make choices about how people live their lives should not be restricted to those who live in their own homes. It is about better support, more tailored to individual choices and preferences in all care settings”.Department of Health (2008a) Local authority circular LAC (DH) (2008) 1: transforming social care, London: DH.

Stance on Personalisation

Personalisation for Volunteers

Support

Communication

Training

Reassurance

Information

Guidance

Help

Security

Psychological Contracts

• Safety• Health• Communication• Encouragement• Motivation• Effort

Scheme

Personalisation for Volunteers

“personalised support both for carers and those they support, enabling them to have a family and community life”. HM Government (2010) Building the national care service, London.

“Importantly, the ability to make choices about how people live their lives should not be restricted to those who live in their own homes. It is about better support, more tailored to individual choices and preferences in all care settings”.Department of Health (2008a) Local authority circular LAC (DH) (2008) 1: transforming social care, London: DH.

Stance on Personalisation

Care homes are not all alike

NCVO

Pilot Project Model

1 Volunteer

Training & clearanceprocesses

2 Induction to care home

4 Researcher gathers data and measures impact

operational delivery

3 Care Home manages volunteers

Further training

Ideal Care Home Staffing Structurewith whole organisation buy in

Registered Manager

Assistant Manager

Senior Care Assistants

Care Staff

Housekeeping

Catering staff

Nursing Staff External Activity Provider

Barriers to project model working Demands of new legislation creates

pressure on staff reducing time to dedicate to volunteers

Operations & staffing structure Single staff responsibility

Economics & austerity Cost effectiveness & economies of scale

Care homes are not all alike

To offer inclusion and equality the project model needs to be able to adapt to enable all care homes to utilise volunteers

Staff Turnover

Registered Manager

Assistant Manager

Senior Care Assistants

Care Staff

Housekeeping

Catering staff

Nursing Staff External Activities Provider

XX

X

X

X

NCVO

Project Model1 Volunteer

Training & clearance

2 Induction to care home

Researcher gathers data and measures impact

6 operational delivery & networking

3 Care Home manages volunteers

Feedback

4 Continued external support & management of volunteers

Any Questions

?

Thank You Denise Hayhurst

denise.hayhurst@bwdcvs.org.uk

Tel: 01254 583957 or 07999 585780